Had good experience with veerpal. Good customer service and quick.
Atmosphere: 5
Food: 5
Service: 5
panchal hemu
Every time we walked in. And se get very bad result. This time we ordered jelapino begal which was fully burned , please dear be carefull for order. People trust you. And when u gave me other one that is. Not even toasted , i mean seriously?? And no complementary as well?
Ray Y.
Good for a quick bite or a sugary drink
Atmosphere: 5
Food: 5
Service: 5
Karena Kaur
I loved the customer service.
Atmosphere: 5
Food: 5
Service: 5
Rita James Williams Edmonds
I was just taught that you can hear your cookies up MMM š yummers
Atmosphere: 5
Food: 5
Service: 5
moises portillo
Honestly probably one of the worst Tim Hortons in BC, I work down the street from here and come here from time to time just to get something quick, but now itās become absolutely unbearable. Iām not sure if itās a training issue or a staffing issue but the service is abysmal, it takes forever just to get your order in and itās a 50/50 on whether it actually come out on time.
I have two examples of the poor service, one from a few months back when I ordered a farmers wrap with no eggs and extra sauce, they gave us a farmers wrap with no eggs and no sauce, it was probably a miscommunication which is understandable, but when we asked them if they can just put the sauce back in the wrap we where told that itās āimpossibleā for the to open the wrap and put sauce in. When we asked if maybe they can remake it they told us āno we have other orders that need to go out firstā. Iāve worked in a kitchen and as a server at three different restaurants, I know for a fact that when a customer complains about their meal not being the way they expected it to be, YOU FIX IT. You can easily get who ever is making the food to quickly make a wrap on the fly and both save yourself from embarrassment and the customer experience.
The second terrible experience happened today, after the first experience Iāve always tried to keep any order I place as simple as possible and today I ordered the double stacked egg box, after I ordered I was told it would take some time, understandable since the menu was 15 minutes from switching. I waited about 5 minutes and was handed a wrap, I told them that I had ordered the box, she took back the wrap but with disgust on her face, I brushed it off and waited for my box. 15 minutes pass and now Iām frustrated, Iāve been waiting and watching everybody else get there orders and not even a comment telling me how long itās going to take, I eventually get back up there and ask how much longer, only for her to ask me āwhat did you order?ā, now Iām mad as they had me wait for 15 minutes and they werenāt even remaking my order. At this point I was already done so I told her again āI ordered the boxā, only for her to turn around and give me ANOTHER WRAP, Iām not joking when I tell you that I was doing everything in my power to be as clear as possible that I wanted to double stack breakfast box. She then leaves for the third time and I can hear her mumble under her breath saying things like āmaybe you should be more clearā, I wanted to scream at her, I wanted her to know that I knew what she said and that she should be fired but I just wanted my food and leave. She finally comes back to hand me a loaded chicken bowl, Iām sick, Iām tired, Iām angry at I just wanted to leave. I never got what I ordered and this has cemented that I will never order anything from this time hortons ever again. I know you donāt need my business but with the low effort and terrible quality you provide I do believe you will not last long in a community that expects better. If youāre looking to get a cup of coffee and some donuts go to either Vegas donuts or Bella Nonnaās.
Atmosphere: 1
Food: 2
Service: 1
Singh Satnam Sahoke
Excellent customer service! Veerpal was very kind, helpful, and professional. She made everything easy and pleasant. Thank you for the great experience!
Atmosphere: 5
Food: 5
Service: 5
Loyal
This Tim Hortons is not open 24 hours. Theyāre are lying. itās just open until 8 PM. I came 5 km away, but it was closed.
Ravneet Kaur
I had the worst experience here especially the associate Veerpal was unprofessional. They prepared the wrong coffee instead of what i ordered and did not even make a new when i told them so. And actually add the thing i asked in the same coffee. Very poor customer service!!
Atmosphere: 1
Food: 1
Service: 1
gagan sran
I went there to have some coffee while shopping at walmart because they have walmart just across the street and i loved their service they were so organized, clean and quick at the service. Also the coffee taste fresh. I will be stopping here for-sure every time. The shift supervisor veerpal she is so friendly and full of energy, maybe it is a magic for their coffee.
Occasionally visited by rude clients but the staff is super patient and do their best to support and serve. Most of the staff is hardworking immigrants who do an amazing job of managing those occasional rude entitled customers.
Atmosphere: 2
Food: 4
Service: 5
Wes Anderson
No diabetic friendly as this location chooses to not have whole grain products that most other tims restaurants have.
T M
Waited forever (14min) for just a bowl of chilli.
Atmosphere: 2
Food: 4
Service: 2
RAJWINDER KAUR PANNU
I visit today this place and I used washroom. Itās too dirty seems like itās never been cleaned. Floor was sticky and seat and sink ( hard to explain) I never saw these kind dirty washroom . Totally unhygienic. Even I ordered tea but I felt like how it can be hygiene.
Had good experience with veerpal. Good customer service and quick.
Atmosphere: 5
Food: 5
Service: 5
Every time we walked in. And se get very bad result. This time we ordered jelapino begal which was fully burned , please dear be carefull for order. People trust you. And when u gave me other one that is. Not even toasted , i mean seriously?? And no complementary as well?
Good for a quick bite or a sugary drink
Atmosphere: 5
Food: 5
Service: 5
I loved the customer service.
Atmosphere: 5
Food: 5
Service: 5
I was just taught that you can hear your cookies up MMM š yummers
Atmosphere: 5
Food: 5
Service: 5
Honestly probably one of the worst Tim Hortons in BC, I work down the street from here and come here from time to time just to get something quick, but now itās become absolutely unbearable. Iām not sure if itās a training issue or a staffing issue but the service is abysmal, it takes forever just to get your order in and itās a 50/50 on whether it actually come out on time.
I have two examples of the poor service, one from a few months back when I ordered a farmers wrap with no eggs and extra sauce, they gave us a farmers wrap with no eggs and no sauce, it was probably a miscommunication which is understandable, but when we asked them if they can just put the sauce back in the wrap we where told that itās āimpossibleā for the to open the wrap and put sauce in. When we asked if maybe they can remake it they told us āno we have other orders that need to go out firstā. Iāve worked in a kitchen and as a server at three different restaurants, I know for a fact that when a customer complains about their meal not being the way they expected it to be, YOU FIX IT. You can easily get who ever is making the food to quickly make a wrap on the fly and both save yourself from embarrassment and the customer experience.
The second terrible experience happened today, after the first experience Iāve always tried to keep any order I place as simple as possible and today I ordered the double stacked egg box, after I ordered I was told it would take some time, understandable since the menu was 15 minutes from switching. I waited about 5 minutes and was handed a wrap, I told them that I had ordered the box, she took back the wrap but with disgust on her face, I brushed it off and waited for my box. 15 minutes pass and now Iām frustrated, Iāve been waiting and watching everybody else get there orders and not even a comment telling me how long itās going to take, I eventually get back up there and ask how much longer, only for her to ask me āwhat did you order?ā, now Iām mad as they had me wait for 15 minutes and they werenāt even remaking my order. At this point I was already done so I told her again āI ordered the boxā, only for her to turn around and give me ANOTHER WRAP, Iām not joking when I tell you that I was doing everything in my power to be as clear as possible that I wanted to double stack breakfast box. She then leaves for the third time and I can hear her mumble under her breath saying things like āmaybe you should be more clearā, I wanted to scream at her, I wanted her to know that I knew what she said and that she should be fired but I just wanted my food and leave. She finally comes back to hand me a loaded chicken bowl, Iām sick, Iām tired, Iām angry at I just wanted to leave. I never got what I ordered and this has cemented that I will never order anything from this time hortons ever again. I know you donāt need my business but with the low effort and terrible quality you provide I do believe you will not last long in a community that expects better. If youāre looking to get a cup of coffee and some donuts go to either Vegas donuts or Bella Nonnaās.
Atmosphere: 1
Food: 2
Service: 1
Excellent customer service! Veerpal was very kind, helpful, and professional. She made everything easy and pleasant. Thank you for the great experience!
Atmosphere: 5
Food: 5
Service: 5
This Tim Hortons is not open 24 hours. Theyāre are lying. itās just open until 8 PM.
I came 5 km away, but it was closed.
I had the worst experience here especially the associate Veerpal was unprofessional. They prepared the wrong coffee instead of what i ordered and did not even make a new when i told them so. And actually add the thing i asked in the same coffee. Very poor customer service!!
Atmosphere: 1
Food: 1
Service: 1
I went there to have some coffee while shopping at walmart because they have walmart just across the street and i loved their service they were so organized, clean and quick at the service. Also the coffee taste fresh. I will be stopping here for-sure every time. The shift supervisor veerpal she is so friendly and full of energy, maybe it is a magic for their coffee.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good service
Atmosphere: 5
Food: 5
Service: 5
Occasionally visited by rude clients but the staff is super patient and do their best to support and serve. Most of the staff is hardworking immigrants who do an amazing job of managing those occasional rude entitled customers.
Atmosphere: 2
Food: 4
Service: 5
No diabetic friendly as this location chooses to not have whole grain products that most other tims restaurants have.
Waited forever (14min) for just a bowl of chilli.
Atmosphere: 2
Food: 4
Service: 2
I visit today this place and I used washroom. Itās too dirty seems like itās never been cleaned. Floor was sticky and seat and sink ( hard to explain) I never saw these kind dirty washroom . Totally unhygienic. Even I ordered tea but I felt like how it can be hygiene.
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