Lady at the window got some attitude, today at 2:23pm
Karen Hunt
Had a very great experience this Saturday morning. Went inside to order and it was quick and a good quality Tim Hortons food order. Very pleased. Really appreciate it thanks!
Atmosphere: 5
Food: 5
Service: 5
Casper Caspers
This tims is well run and quick. Their speaker is very clear and easy to understand. Perfect!
Atmosphere: 5
Food: 5
Service: 5
Monika Ozga
I pulled into the drive-thru with no other cars in sight, either ahead of me or behind. I waited at the speaker and said hello, but received no response. After waiting for around three minutes without any acknowledgment, I decided to drive up to the window.
When I arrived, the employee informed me — with a clear attitude — that she couldn’t take my order at the window and insisted I return to the menu board. I was confused and admittedly frustrated, especially given that there were no other customers in line. The lack of communication and courtesy was disappointing.
I asked to speak with a manager, and when he came out, he was wearing a noticeably dirty shirt and had an even worse attitude than the first employee. He backed her up, stating that orders aren't taken at the window — but then added that “just this once,” they’d make an exception. When I mentioned I likely wouldn’t be returning, he smirked and said, “Good!” — an extremely unprofessional response.
Overall, the experience felt unnecessarily rude and unprofessional. Improved communication and better customer service would make a significant difference.
Atmosphere: 1
Food: 1
Service: 1
Challengerrt 009
Great awesome service from everyone working there today dated oct 12 Th around 12.45 p Especially Employee named Peanut.She is above and beyond.we mentioned my nephews nick name is also Peanut.She was fast and double-check our large order.Thank you guys for getting everything right
Atmosphere: 5
Food: 5
Service: 5
Tony Dunloop
I come here almost everyday early morning and see the same girl —she always greets me with a big smile and totally makes my day! Love coming here thanks to her amazing service.
Atmosphere: 5
Food: 5
Service: 5
Jaskaran Singh
Unprofessional behavior, don’t even response to have a good day . I was at front counter and managers was so rude , bossy and loud looks like bad work environment.
Atmosphere: 1
Food: 1
Service: 1
Scott Kennedy
Buy far best customer service here out of any Timmy's or gas station I've ever been to. And yes I live near buy! 😂💕
Atmosphere: 5
Food: 5
Service: 5
FVDSS
Beautiful new store and great staff!!
Atmosphere: 5
Food: 5
Service: 5
kaitlyn brown
Hopefully just working out the kinks as a new store but rate of missed ingredients/incorrect orders at this store is quite high in my experience of timmies!
I had a cold coffee scramble egg box. mixed with some cucumber, tomato onion, and a chipotle sauce beautiful location.. and freshly baked caramel butter tarts
Atmosphere: 5
Food: 5
Service: 5
simrat
I loved this restaurant. Their customer service so good.
Atmosphere: 5
Food: 5
Service: 5
colinj401
I reached out to there customer complaints department and there solution was to offer me 70 points towards a tim hortons app that I dont have or would use. On March. 28th at approximately 8pm, my gf and I were out trying our new bikes and stopped at Tim Hortons in Maple Ridge on Lougheed and 224th for a couple teas. The plan was to sit on the patio to rest and enjoy something warm before riding home, and more so, we could watch our bikes due to no bike lock. We got our teas and sat on the patio, 5 minutes later a plain clothed male holding a pressure washer approached us and asked us to relocate as he needed to close the area, he recommended we move our bikes and ourselves and sit across the parking lot on the curb where there was no light and a number of homeless people hanging out. Not so safe I think. In my hospitality management experience, when there is any work in a common area that will or potentially affect guests, then prior notice is commonly given to your guests by the establishment, not a rude 3rd party contractor, especially when you buy your tea, make mention to the cashier that your going to sit on the patio and they don't tell you that they are closing it in 5 minutes for pressure washing, poorly managed and it only affected your guests. We had to drink our teas standing next to our bikes in the middle of the parking lot, not so convenient. Now we will make a point to ride the otherway down to Dewdney Trunk and find a small mom and papa type coffee shop to support.
Amber Croteau
Every time I order skip from 224 location the expensive doughnuts come like this
Daniel Chan
friendly staff and comfortable chair to sit enjoy coffee
Lady at the window got some attitude, today at 2:23pm
Had a very great experience this Saturday morning. Went inside to order and it was quick and a good quality Tim Hortons food order. Very pleased. Really appreciate it thanks!
Atmosphere: 5
Food: 5
Service: 5
This tims is well run and quick. Their speaker is very clear and easy to understand. Perfect!
Atmosphere: 5
Food: 5
Service: 5
I pulled into the drive-thru with no other cars in sight, either ahead of me or behind. I waited at the speaker and said hello, but received no response. After waiting for around three minutes without any acknowledgment, I decided to drive up to the window.
When I arrived, the employee informed me — with a clear attitude — that she couldn’t take my order at the window and insisted I return to the menu board. I was confused and admittedly frustrated, especially given that there were no other customers in line. The lack of communication and courtesy was disappointing.
I asked to speak with a manager, and when he came out, he was wearing a noticeably dirty shirt and had an even worse attitude than the first employee. He backed her up, stating that orders aren't taken at the window — but then added that “just this once,” they’d make an exception. When I mentioned I likely wouldn’t be returning, he smirked and said, “Good!” — an extremely unprofessional response.
Overall, the experience felt unnecessarily rude and unprofessional. Improved communication and better customer service would make a significant difference.
Atmosphere: 1
Food: 1
Service: 1
Great awesome service from everyone working there today dated oct 12 Th around 12.45 p
Especially Employee named Peanut.She is above and beyond.we mentioned my nephews nick name is also Peanut.She was fast and double-check our large order.Thank you guys for getting everything right
Atmosphere: 5
Food: 5
Service: 5
I come here almost everyday early morning and see the same girl —she always greets me with a big smile and totally makes my day! Love coming here thanks to her amazing service.
Atmosphere: 5
Food: 5
Service: 5
Unprofessional behavior, don’t even response to have a good day . I was at front counter and managers was so rude , bossy and loud looks like bad work environment.
Atmosphere: 1
Food: 1
Service: 1
Buy far best customer service here out of any Timmy's or gas station I've ever been to. And yes I live near buy! 😂💕
Atmosphere: 5
Food: 5
Service: 5
Beautiful new store and great staff!!
Atmosphere: 5
Food: 5
Service: 5
Hopefully just working out the kinks as a new store but rate of missed ingredients/incorrect orders at this store is quite high in my experience of timmies!
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
I had a cold coffee scramble egg box. mixed with some cucumber, tomato onion, and a chipotle sauce beautiful location.. and freshly baked caramel butter tarts
Atmosphere: 5
Food: 5
Service: 5
I loved this restaurant. Their customer service so good.
Atmosphere: 5
Food: 5
Service: 5
I reached out to there customer complaints department and there solution was to offer me 70 points towards a tim hortons app that I dont have or would use. On March. 28th at approximately 8pm, my gf and I were out trying our new bikes and stopped at Tim Hortons in Maple Ridge on Lougheed and 224th for a couple teas. The plan was to sit on the patio to rest and enjoy something warm before riding home, and more so, we could watch our bikes due to no bike lock. We got our teas and sat on the patio, 5 minutes later a plain clothed male holding a pressure washer approached us and asked us to relocate as he needed to close the area, he recommended we move our bikes and ourselves and sit across the parking lot on the curb where there was no light and a number of homeless people hanging out. Not so safe I think. In my hospitality management experience, when there is any work in a common area that will or potentially affect guests, then prior notice is commonly given to your guests by the establishment, not a rude 3rd party contractor, especially when you buy your tea, make mention to the cashier that your going to sit on the patio and they don't tell you that they are closing it in 5 minutes for pressure washing, poorly managed and it only affected your guests. We had to drink our teas standing next to our bikes in the middle of the parking lot, not so convenient. Now we will make a point to ride the otherway down to Dewdney Trunk and find a small mom and papa type coffee shop to support.
Every time I order skip from 224 location the expensive doughnuts come like this
friendly staff and comfortable chair to sit enjoy coffee
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