Townhall Maple Ridge

I have never used social media to complain about a local business, but after me interactions with Town Hall yesterday I am absolutely disgusted and disappointed in how unprofessional they are.

Two months ago early September I booked my husband surprise 50th Birthday Party for November 16. I booked it a few days after I had hosted my best friends surprise party on August 24 Town Hall. The manager I spoke Jasmine who remembered me from the previous party. I Gave her my credit card for a deposit, never noticed if it was processed to be honest. We booked again as In August the staff did an amazing job on my friend’s party.

I called yesterday morning as something in the back of my head was saying call to confirm. Also a few days prior a friend told me Town Hall was hosting a singles party the very same time with 170 people, and I thought ok they are going to be busy as our party is 50 people.

So I called and spoke to a staff, I could hear panic in her voice when I gave my name and she said we have your reservation for 170 people, I immediately said no, for 50 people for a 50th surprise party. Her response please hold. A manager then came on asked who I booked with and I told her the managers name and that I gave my credit card for a deposit. She says let me call you back, I need to phone my supervisor. Ok I said. Now I was starting to panic as invitations went out a month ago and everyone confirmed, and this was at 11:00 am and party was starting at 5:00 PM. After back and forth conversations and me not being very happy they accused me of not booking either and that they had no such reservation and that they are fully booked and basically good luck. At this point I’m crying on the phone pledding with her to please allow us at least 2 hours as our party was starting at 5:00 and the singles group was starting at 7:00 and was very bluntly told no she had no staff. I wlll never visit Town Hall again, I am still so angry and disgusted with the service I received. My reservation apparently got lossed, or tossed for the bigger singles party.

Thank god I have amazing family and friends and were able to change the venue in a few hours and it all worked out. But no apology and regards to our plans, shame on you Town Hall

Service: 1

Classic example of lots or potential, poor execution.

Hostess couldn’t be less accommodating

Atmosphere: 4

Food: 3

Service: 1

I ordered the chicken strips and fries, the chicken strips were almost burned totally over cooked you could barely eat them I did tell the server, and I did get I am sorry. I have been coming to your place for many years now and this was the 2nd time that I was served the over fried chicken guess I won’t be coming back

Atmosphere: 3

Food: 1

Service: 4

Fantastic service for my girlfriends 65th birthday Tuesday night ?? we had a private party area for 35ish people and it was a great fit for everyone. Jasmine and her server that night (I believe was Alice) were outstanding in taking care of all we needed. Thank you ? highly recommend!!!

Atmosphere: 5

Food: 4

Service: 5

We came for Sunday brunch as it’s one of the only places that allows minors!
The breakfast special was $6! You can’t go wrong. The service was great and overall a great way to start our Sunday.

Back at the Townhall for the long weekend and a tip - don’t come at opening! It’s a bit chaotic getting everyone seated and naturally service was slower, people seated much later getting food and drinks before us ?
Not a deal breaker but now we know and we will be back … just not at 10am!

Atmosphere: 4

Food: 5

Service: 4

Way too pricey for the shit quality and service provided....food is terrible

Atmosphere: 1

Food: 1

Service: 2

Not recommended. Food takes forever to be served. To wait for ages on a chicken tenders and tater tots order, is not worth the wait. Restaurant was not even busy.

Atmosphere: 1

Food: 1

Service: 1

Couldn't ask for friendlier people, if you want to enjoy good times... GO TO TOWNHALL ????

Atmosphere: 5

Food: 5

Service: 5

Fantastic deal for brunch in a warm, welcoming space. There's plenty of room for groups, and there are a number of tables of you're hoping to catch up with a friend or host a business meeting.

When you arrive, head upstairs to the dining room. There's an elevator and washrooms available by the bar.

Reservations are a good idea, but not required. With our reservation for 2, we were seated by a cozy fire. Perfect start to brunch.

The house special for brunch is $5.99 for 2 free run eggs, 2 pieces of bacon or sausage, toast and Yukon gold home fries. Options for toast today were white, brown or sourdough.

The food was fresh, hot and not greasy. It was seasoned well, and I didn't feel exhausted or heavy after the meal.

We also ordered Caesars ($5) and there were Mimosas available ($4).

On another visit, we ordered the Stack-O-Donuts ($12) and they were delicious. Hot and tender mini donuts covered in cinnamon sugar. They're perfect for sharing.

Kid-friendliness: At brunch, there were tables with young kids seated with adults. Fantastic friendly environment.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Brunch Basic Breakfast, House Special

Great place to get together

Atmosphere: 5

Food: 4

Service: 4

The staff don't value other's time.

Atmosphere: 4

Food: 3

Service: 1

Overall a good spot to go and have a cheap breakfast. Avoid the "iced coffee" we got this last time and it was basically milk with whip cream and a slight coffee flavoring. Other than that it's a decent brunch spot.

Atmosphere: 4

Food: 4

Service: 3

Went in with a group of 7 around 4pm yesterday. We each ordered a drink and a couple appetizers to share. But that’s it. Our server never came back to ask if we wanted more drinks or food. At one point, we even asked her to lower the shades as the sun was shining directly at our table… perfect opportunity for her to see if we needed anything, but no. The strange part was that she had to walk directly past our table to serve the other group in her section. I tried several times to get her attention but honestly, it was such poor service that the group wanted to just pay and get out of there. Skip this place, not worth the time or money.

Atmosphere: 1

Food: 1

Service: 1

Worst service I've ever experienced. It was super watered down and tasted like juice. When I asked for wine instead this bartender with dark hair & glasses (female) refused and said this is a bar we don't do that. She said that's how a sangria is made. Rudest bartender ever!

Ordered online, spent 70$ on food and did not get any cutlery or dessert paid for.
Kind of frustrating when your paying 10$ a piece of cheesecake.

Food: 3

Service: 1