Horrible experience at Mary browns. Placed an order on the website. After waiting 20 minutes after my delivery time I called the number given. I was told that no one was assigned to my order. Called Mary browns and stated how are we going to make this right. The person on the phone said since I didn’t get my order then I can come get it. They then stated that they would have an employee deliver it, after stating I would have to wake up my kid to do that.i was grateful for that. I gave instructions to drop off and they brought it to the wrong door. It’s now 1 hour since my delivery time, and my food is cold….. I asked for a refund but they couldn’t give me any answers on the phone. Just that they would email me in 24-48 hours with an answer. Yes I was polite to the employee and yes this post has frustration in it because I paid 80$ for cold chicken an hour after I was supposed to get it.. I guess we will see how this is dealt with a refund. Because how this was handled today is horrible. No empathy or care and not following instructions has left a poor taste in my mouth. Il update once I get my response back. **Update* I have contacted in person, over the phone 4 times and a formal email to the oweners. They refuse to fix the situation. The owners have ignored my email and had no response. The manager in store says I should get a full refund but says it’s up the managers and Uber?…. It’s super clear they don’t care for their customers and won’t fulfill actions they say they will do.
Atmosphere: 1
Food: 1
Service: 1
Dun Liang
The best fried chicken in Nanaimo! Strongly recommend!
Atmosphere: 3
Food: 5
Service: 5
Savannah Riios
Good fresh foods kind employees
Atmosphere: 5
Food: 5
Service: 5
Binder Singh
Best place for chicken . The store is neat and clean. And amazing staff
Atmosphere: 5
Food: 5
Service: 5
Adam HM
Came here to try the K-crunch burger and left very satisfied, will be making Mary Brown’s my go to fast food from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Jagdeep Sahota
Wonderful customer service and good. The food never tasted better. Would highly recommend it been told the ownership changed.The place is very clean.
Had the playoff deal. Best Mary Browns Ive eaten at so far . The chicken was hot and juicy . Service was great and fast as well . Great job
Mim Mostafiz
Mary Brown’s food is as always very good. Specially this locations food are more fresh compared to others. & their service is top notch. Specially the guy Ahmed is really humble and polite. Really appreciate it!
Atmosphere: 5
Food: 5
Service: 5
Jason Reyes
I love Mary Brown’s chicken; it’s so delicious, and the customer service is really good when Keara and Parminder are working. They are so lovely, and they always treat their customers with respect and good energy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Poutine, Gravy, Salad
Parma gian
Gave this place a second chance. The sandwich was much, much better, the snack bowl is also excellent. Great job
I love Mary Brown’s chicken; it’s so delicious, and the customer service is really good when Keara and Parminder are working. They are so lovely, and they always treat their customers with respect and good energy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Poutine, Gravy, Salad
corey wilson
Terrible experience, got to the counter a and was ignored knew we were standing there , back towards us as we were waiting to order food. Not even a hello how are you or anything. Nothing but an attitude and snapping her eyes the entire time. Couldn't even order my food without being interrupted with " is that everything". Employees should be trained I'm customer service before treating anyone like that. Came here because I love Mary browns on the south end of nanaimo. Disappointing to be coming to order in a food with a terrible staff member. They should be greeting customers as they walk through the door.
Atmosphere: 1
Food: 1
Service: 1
mike “always2gether” g
sassy unprofessional customer service from young lady at the register tonight was appauling. we are very familiar and active in serving the public and i would never appear to anyone how this person did to my husband and myself. kindness is key, NOT, privledged over achieving snotty attitude. otherwise food is good. thank you to the hard working solo lady in back cooking and preparing to go meals back to back.
It really is good chicken. The place is so clean and the staff seem happy to be there. It’s become my go to for fried chicken in
Atmosphere: 5
Food: 5
Service: 5
Bayler Bayler
Although service was as expected the chicken has really gone downhill. They have changed the coating on their fried chicken so it's no longer that craveable super crunchy juicy chicken they were famous for. In addition the pieces are much smaller and dry. I always buy a breast and a wing and the pieces were so big and juicy it would make two meals for me. Not anymore. What happened? In the past I would drive miles out of my way for Mary Brown's chicken...now I'll just stop at KFC.
Horrible experience at Mary browns. Placed an order on the website. After waiting 20 minutes after my delivery time I called the number given. I was told that no one was assigned to my order. Called Mary browns and stated how are we going to make this right. The person on the phone said since I didn’t get my order then I can come get it. They then stated that they would have an employee deliver it, after stating I would have to wake up my kid to do that.i was grateful for that. I gave instructions to drop off and they brought it to the wrong door. It’s now 1 hour since my delivery time, and my food is cold….. I asked for a refund but they couldn’t give me any answers on the phone. Just that they would email me in 24-48 hours with an answer. Yes I was polite to the employee and yes this post has frustration in it because I paid 80$ for cold chicken an hour after I was supposed to get it.. I guess we will see how this is dealt with a refund. Because how this was handled today is horrible. No empathy or care and not following instructions has left a poor taste in my mouth. Il update once I get my response back.
**Update* I have contacted in person, over the phone 4 times and a formal email to the oweners. They refuse to fix the situation. The owners have ignored my email and had no response. The manager in store says I should get a full refund but says it’s up the managers and Uber?…. It’s super clear they don’t care for their customers and won’t fulfill actions they say they will do.
Atmosphere: 1
Food: 1
Service: 1
The best fried chicken in Nanaimo! Strongly recommend!
Atmosphere: 3
Food: 5
Service: 5
Good fresh foods kind employees
Atmosphere: 5
Food: 5
Service: 5
Best place for chicken . The store is neat and clean. And amazing staff
Atmosphere: 5
Food: 5
Service: 5
Came here to try the K-crunch burger and left very satisfied, will be making Mary Brown’s my go to fast food from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Wonderful customer service and good. The food never tasted better. Would highly recommend it been told the ownership changed.The place is very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken, Sandwich, Gravy, Crispy Chicken Twist
Had the playoff deal. Best Mary Browns Ive eaten at so far . The chicken was hot and juicy . Service was great and fast as well . Great job
Mary Brown’s food is as always very good. Specially this locations food are more fresh compared to others. & their service is top notch. Specially the guy Ahmed is really humble and polite. Really appreciate it!
Atmosphere: 5
Food: 5
Service: 5
I love Mary Brown’s chicken; it’s so delicious, and the customer service is really good when Keara and Parminder are working. They are so lovely, and they always treat their customers with respect and good energy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Poutine, Gravy, Salad
Gave this place a second chance. The sandwich was much, much better, the snack bowl is also excellent. Great job
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
I love Mary Brown’s chicken; it’s so delicious, and the customer service is really good when Keara and Parminder are working. They are so lovely, and they always treat their customers with respect and good energy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Poutine, Gravy, Salad
Terrible experience, got to the counter a and was ignored knew we were standing there , back towards us as we were waiting to order food. Not even a hello how are you or anything. Nothing but an attitude and snapping her eyes the entire time. Couldn't even order my food without being interrupted with " is that everything". Employees should be trained I'm customer service before treating anyone like that. Came here because I love Mary browns on the south end of nanaimo. Disappointing to be coming to order in a food with a terrible staff member. They should be greeting customers as they walk through the door.
Atmosphere: 1
Food: 1
Service: 1
sassy unprofessional customer service from young lady at the register tonight was appauling. we are very familiar and active in serving the public and i would never appear to anyone how this person did to my husband and myself. kindness is key, NOT, privledged over achieving snotty attitude. otherwise food is good. thank you to the hard working solo lady in back cooking and preparing to go meals back to back.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Crispy Chicken, Sandwich, Poutine, Gravy, Salad
It really is good chicken. The place is so clean and the staff seem happy to be there. It’s become my go to for fried chicken in
Atmosphere: 5
Food: 5
Service: 5
Although service was as expected the chicken has really gone downhill. They have changed the coating on their fried chicken so it's no longer that craveable super crunchy juicy chicken they were famous for. In addition the pieces are much smaller and dry. I always buy a breast and a wing and the pieces were so big and juicy it would make two meals for me. Not anymore. What happened? In the past I would drive miles out of my way for Mary Brown's chicken...now I'll just stop at KFC.
Atmosphere: 3
Food: 1
Service: 3
Loading...