Mary Brown's Chicken

Good food fast service 👌

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potato Wedges

Foods amazing staff was really nice and helpful

Atmosphere: 5

Food: 5

Service: 5

THIS LOCATION IS STEALING TIPS AND LYING TO EMPLOYEES!!

Cashier Jas 1, Supervisor Lady and, cook on shift
Time/Date: 5:00 PM shift. Jan. 7, 2026

I ordered food. Was given the wrong order. Drove it to give to my GF. She tells me its the wrong food. I drive all the way there from out of town to collect the right order. I did not bring the previous incorrect order because, it was dripping grease and, my girlfriend wanted dinner before her event.

Cashier and supervisor admit they made a mistake. They then say they just have to call their manager/supervisor. After the phone call, they all tell me that they can't give me the food I paid for. Id have to drive back out of town to grab the greasy box I didn't order then come back. Using my own time and gas.

I inquire why. They inform me that if their is a mistake on their order, then the manager on the phone says they have to use their tips to pay for it. I tell Jas 1 and the Supervisor Lady that the manager on the phone is actually commiting theft. The lady says they don't mind if management steals from them.

I tell the Workstaff that its illegal to do that and, that I want my food. In my anger I told them I'd report the tip theft. The cook says he'll make the food for me.

All of a sudden, the supervisor lady tells me the cops are here. I think they were concerned about their little tip stealing operation and, just wanted to be obtuse as possible.

I tell the police that I think their presence is unnecessary, they agree. They then tell me there is nothing they can do and that my only options are to call back the following day and/or make a review/report. Which makes sense

So here's my review. If they mess up their order, YOU pay for it. The Management, Supervisors, and possibly, the owner are STEALING TIPS from international employees

Atmosphere: 1

Food: 1

Service: 1

Shorted me a piece of chicken in my combo, in this economy! Get it together, kids.

Amazing place and the people that work there are amazing and helpful.
4 times in the last 11/2 years and I haven’t been disappointed with the quality of chicken or service.

Atmosphere: 5

Food: 5

Service: 5

⭐️⭐️⭐️⭐️⭐️ **5/5**

I had a great experience at Mary Brown’s Chicken! The food was fresh, hot, and full of flavour.The staff were friendly, welcoming, and quick with service. The restaurant was clean and well-maintained, which made the visit even better. Overall, it’s a perfect spot for a quick meal that actually tastes homemade. Definitely coming back!

Atmosphere: 5

Food: 5

Service: 5

Food is just amazing

Atmosphere: 5

Food: 5

Service: 5

chicken was amazing stuff for excellent potatoes tasted amazing. The place was very clean and kept tidy drinks were nice and cold. Nice smelled very nice since I walked in especially the smell of the chicken paid not much to feed my family at four.

Atmosphere: 5

Food: 5

Service: 5

Waited a long time to even be acknowledged, once I ordered the guy preparing the food in the back was swearing, shouting and actively spitting all over the food he was preparing. His coworker was elbowing him trying to get him to stop. Then, as if it couldn't be any worse, a mouse ran right in front of my foot in the main area of the restaurant. I showed the employees the mouse, got a refund and left. Absolutely disgusting conditions and employee behavior.

Atmosphere: 1

Food: 1

Service: 1

It's good

Atmosphere: 4

Food: 4

Service: 5

They advertised but we went they said there is only normal priced one wrong advertising and the guy was playing with his hairs all the time. It was super gross

Atmosphere: 1

Food: 1

Service: 1

Great food and friendly staff

Atmosphere: 5

Food: 5

Service: 5

They need to work on their customer service.

Food: 4

Service: 2

Mary Brown’s Chicken at Southgate is a solid spot for some hearty comfort food in Nanaimo. The chicken was crispy, juicy, and flavorful, and the taters were hot and fresh. Staff were friendly and welcoming, and the portions are generous for the price. The only reason I gave 4 stars instead of 5 is that the wait time for food was a bit longer than expected. Overall, it’s a great option when you’re craving fried chicken and I’ll definitely come back again.

Atmosphere: 4

Food: 4

Service: 4

Great service and friendly staff! Things are getting a tad expensive lately. I had two items and it cost just over $20

Atmosphere: 4

Food: 4

Service: 4