Well, the service was really good wish I knew our waitresses name she was awesome.. friendly and absolutely awesome with my grandkids, the kids loved her so much the made pictures for her to keep ? the food was out in a reasonable amount of time and good and hot. I would recommend this place all-around better than the other restaurants in the south end of nanaimo.
Atmosphere: 5
Food: 5
Service: 5
Donald Iguanaman
It's ok
Atmosphere: 2
Food: 4
Service: 3
Brady Gillis
6:PM October 14th, overcooked or undercooked, nothing was done well; Portions of my meal were burnt, and everything else was raw, awful chef, and waitress brought me a drink I didn't order and still had to pay for even though I didn't touch it.
Atmosphere: 2
Food: 1
Service: 3
Kim M
Friendly service with a smile. Great food quiet atmosphere.
Atmosphere: 5
Food: 5
Service: 5
M Ivens
Everything about Smitty's - Nanaimo - was great except for one important item. An improvement is needed around accessibility. One of our party was in a wheel chair. The ramp was way over to the side of the sidewalk and there was no auto access button to open the door. I had to struggle with opening the door and pushing the chair through. A person in a wheelchair who is on their own would most likely not be able to access this restaurant.
Wheelchair accessibility: Very difficult. There was no auto open for the entry doors to this restaurant.
Atmosphere: 2
Food: 4
Service: 5
Kristy M
Went for breakfast. We were seated at a dirty table then relocated to a table with a window that did not have blinds. Found a long black hair on the ham. Over all the service was ok. The food was good. The cubed hashbrowns were the highlight.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hash Browns
Dingo Dog Records Canada
The food was good but the service from the hostess and waitress was excellent.
Atmosphere: 5
Food: 3
Service: 5
Brenton Williams
Beat place to eat All Employees Are Great Great Food The Ultimate Mozzarella Burger Is Great I recommend Smittys To
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Burger
Gord Lowe
Monte Cristo sandwich today was fantastic. Really good fries also.
Atmosphere: 5
Food: 5
Service: 5
Paul Sidhu
Items that don't enhance the dining experience need to be removed from the table, which the staff at this location don't seem to put any attention into. For example - Guest unwraps the cutlery, server should remove the small glued garbage wrapper. Guest uses a prepackaged creamer, server should remove that garbage from the table. Better service means a better guest experience. People don't want to dine out surrounded by garbage.
I wanted to feel like a kid again, and got a strawberry waffle with whipped cream. Those are not kid again prices. :-( Our server and hostess were awesome.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Meat Lovers Skillet, Big Country Breakfast
Tammy Vandamme
Our male server was awesome as usual
Atmosphere: 5
Food: 5
Service: 5
Brad Snelling
I owe Smitty an apology as I never thought much of Smitty’s Pancake House. But I came here for breakfast today with my friend, and I was blown away. I had the Kansas BBQ cheeseburger, and shared a waffle and my friend had the mushroom, bacon and cheddar omelette. Hostess Kirra was lovely and kind, but it was Chelsea the amazing server who made the meal. She was thoughtful, fun, friendly and super efficient. She made it a fantastic breakfast. Thank Chelsea and good luck with travelling, work and school!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger
M Estlin
Despite it being a very busy Sunday morning at the restaurant, my server, Aurora, provided exceptional service. Despite all the business, Aurora, treated me as her only customer. She was friendly and had a refreshingly positive attitude. Service like this encourages customers to come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Pancakes
Jade Dragon
April is absolutely fantastic and she’s only on her 4th day in. Absolutely will come back just for her excellent service and efficient care.
Well, the service was really good wish I knew our waitresses name she was awesome.. friendly and absolutely awesome with my grandkids, the kids loved her so much the made pictures for her to keep ? the food was out in a reasonable amount of time and good and hot. I would recommend this place all-around better than the other restaurants in the south end of nanaimo.
Atmosphere: 5
Food: 5
Service: 5
It's ok
Atmosphere: 2
Food: 4
Service: 3
6:PM October 14th, overcooked or undercooked, nothing was done well; Portions of my meal were burnt, and everything else was raw, awful chef, and waitress brought me a drink I didn't order and still had to pay for even though I didn't touch it.
Atmosphere: 2
Food: 1
Service: 3
Friendly service with a smile. Great food quiet atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Everything about Smitty's - Nanaimo - was great except for one important item. An improvement is needed around accessibility. One of our party was in a wheel chair. The ramp was way over to the side of the sidewalk and there was no auto access button to open the door. I had to struggle with opening the door and pushing the chair through. A person in a wheelchair who is on their own would most likely not be able to access this restaurant.
Wheelchair accessibility: Very difficult. There was no auto open for the entry doors to this restaurant.
Atmosphere: 2
Food: 4
Service: 5
Went for breakfast. We were seated at a dirty table then relocated to a table with a window that did not have blinds. Found a long black hair on the ham. Over all the service was ok. The food was good. The cubed hashbrowns were the highlight.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hash Browns
The food was good but the service from the hostess and waitress was excellent.
Atmosphere: 5
Food: 3
Service: 5
Beat place to eat All Employees Are Great Great Food The Ultimate Mozzarella Burger Is Great I recommend Smittys To
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Burger
Monte Cristo sandwich today was fantastic. Really good fries also.
Atmosphere: 5
Food: 5
Service: 5
Items that don't enhance the dining experience need to be removed from the table, which the staff at this location don't seem to put any attention into. For example - Guest unwraps the cutlery, server should remove the small glued garbage wrapper. Guest uses a prepackaged creamer, server should remove that garbage from the table. Better service means a better guest experience. People don't want to dine out surrounded by garbage.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I wanted to feel like a kid again, and got a strawberry waffle with whipped cream. Those are not kid again prices. :-(
Our server and hostess were awesome.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Meat Lovers Skillet, Big Country Breakfast
Our male server was awesome as usual
Atmosphere: 5
Food: 5
Service: 5
I owe Smitty an apology as I never thought much of Smitty’s Pancake House. But I came here for breakfast today with my friend, and I was blown away. I had the Kansas BBQ cheeseburger, and shared a waffle and my friend had the mushroom, bacon and cheddar omelette. Hostess Kirra was lovely and kind, but it was Chelsea the amazing server who made the meal. She was thoughtful, fun, friendly and super efficient. She made it a fantastic breakfast. Thank Chelsea and good luck with travelling, work and school!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger
Despite it being a very busy Sunday morning at the restaurant, my server, Aurora, provided exceptional service. Despite all the business, Aurora, treated me as her only customer. She was friendly and had a refreshingly positive attitude. Service like this encourages customers to come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Pancakes
April is absolutely fantastic and she’s only on her 4th day in. Absolutely will come back just for her excellent service and efficient care.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
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