Starbucks

University Village, 540 Fifth St, Nanaimo
(778) 787-1857

Recent Reviews

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Ariudite

According to the snarky human at the drive-thru window this afternoon, you aren't allowed to enter the drive-thru line until the mobile app says your order is ready for pickup. He says it's a brand new policy. Corpo Starbucks says that's a lie.

F

What would be the convenience of ordering ahead instead of just ordering at the window?

diane parsons

Unfortunately myself and the person with me both ordered Americano iced coffees and both tasted rather weak, as in less expresso added
This is the first time I've experienced this and hopefully the last 😊

Dayton Jenkins

Way to slow.

Khandro GagnƩ

Taylor mngt was great. The lobby is clean. She directed her team with kindness and efficiency.

Jesse Morin

Beware of posted hours, they may not reflect actual opening times.

Colin White

Ordered a drink that used to be on the menu, was told it would cost extra. Ok. Iced milk and chocolate drink.. just tasted like ice. Had very little flavor. Not what I expected from a near 10 dollar drink.

Carrie Holt

I think it was Alicia? I'm not sure but she made my drink and it was the best ever. Top tier starbies drink maker. Sunday afternoon worker :D

F

It's just not that great anymore. Tim Hortons has better coffee now

Stacey Hull

Not my favorite Starbucks in town. Completely ignored me when I walked up to the till. Looked at me multiple times with no acknowledgement. Simple customer service is lacking big time here, it was so awkward. Do the drive through or mobile.

stefani vanttinen

I figured I need to write a review because I’ve been going to Starbucks for years. I’ve spent thousands of dollars to be honest I used to be a daily customer at this Particular location and yes, I go to them all lol. For one tonight, I was very disappointed. I asked for help to find my favourite tea. I usually buy them in bulk And even when they are not in the front, I’ve always had staff help me look around to see if there’s any in the back or in the shelving….tonight the girls Did not want to check at all!!! and they were adamant that there was absolutely none, when This has happened so much in the past when I purchase them, where they usually find a random box because they have so much stuff usually, even if they say there probably isn’t any, Honestly, just the not wanting to help a customer and simply take a look for me was really disappointing. Not to mention I have had awful tasteless drinks lately, new staff are not getting trained properly to Make drinks I feel like? And I was even gas lit that maybe I need to ask for more in a drink, hun I’ve gone for years never had no issues before. This was my third awful London fog in a row here I am adding my own ingredients in it as I hate to complain as I already nicely did two times before, I never had issues in the last few years until the new staff within the last few months.. Please ladies work on it I’m sad I won’t be going back here much. Lost my business with the attitude and lack of care!

Ryley Staff

Meh my Cappuccino and hash brown thing had zero flavour! It’s sad what this world is becoming. Also staff doesn’t feel organized and on top of things. I’m remembering now why I stopped going.

Kaitlin Umpherville

The service is great they are friendly and the atmosphere is very welcoming

Chris Nielsen

Hadn't been in a Starbucks for many years. Ordered a chamomile tea and it came in a plastic mesh tea bag and I got some bits of plastic in my teeth, wonderful. The hot water probably leeches chemicals out of it as well. I tossed my tea and vowed never to return.

Oberon Khan

Drive through only. Thanks for nothing.

John

Every time I visit, the staff is so cheerful, polite, professional and efficient, creating a wonderful atmosphere that starts my day off right. They are saints for what they sometimes have to put up with and they all deserve our respect.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Starbucks Blonde Espresso Roast, Bacon Gouda & Egg Sandwich, Chicken & Bacon on Brioche, Blueberry Muffin with Yogurt & Honey, Three Cheese & Egg Sandwich, Pike Place Roast, Egg White & Roasted Red Pepper Egg Bites

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