Starbucks
University Village, 540 Fifth St, Nanaimo
(778) 787-1857
Recent Reviews
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quick service, the times i went weren’t too busy. atmosphere is a sweet, chill, not too loud one. always a few people inside which adds to the cozy-homey vibe inside. once there wasn’t any soap in the washroom though grrr. the sugar oat cookie latte is weirdly good!
Atmosphere: 4
Food: 4
Service: 4
Just grabbed a coffee here but very clean fast and great service. The staff were all smiling and helping each other if they were not with a customer,
Atmosphere: 4
Food: 5
Service: 5
They charge more expensive for same beverage than other store.
Also I dont know why but my beverage not as good as other store too.
I have to come there cause it close to my house🥲
Miidfay and early evenings is kind of busy. Coffee to order is fantastic
Atmosphere: 5
Food: 3
Service: 5
Super slow and the lady (new lady) got my order wrong 😡 after waiting longer then expected, I didnt even want to go back in and fix my order. Most likely wont be going back to this Starbucks, id rather catch a bus to another location for my Starbucks
Atmosphere: 5
Food: 5
Service: 1
we waited 20 minutes for one drink saw lots of workers just sitting there laughing while we are standing there and have been waiting for a drink just one too. sad to see the customer service decline so horribly. was very very disappointed
Atmosphere: 1
Food: 1
Service: 1
Made a pick up order today sat there for 10 mins after my order was supposed to be ready and finally asked what was going on just for them to tell me they don't have the sandwich I ordered so I asked to swap it for another they said sure but then after another 5 mins came back to tell that they don't have that one either the lack of communication and customer service is unbelievable
Atmosphere: 2
Food: 1
Service: 1
This has been the most inconsistent and inexperienced store it seems. The recipe is never followed unless you complain while ordering or tell them to make it as per the recipe. This morning too I ordered my regular Pecan Crunch Oat Latte Hot Tall size, and it simply turned out to be a bland flavourless cup of hot coffee $6 something wasted. And this isn't the first time.
Food: 1
Dog was very pleased
Atmosphere: 3
Food: 3
Service: 3
The Americano was perfect, had the cheesy grilled cheese, super cheesy!! Great customer service!!!!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Lovely place. Love the fast pace energy. Abit of wait because of the popularity. Preorser and pick up might be better (for time) wise.
Atmosphere: 4
Food: 4
Service: 4
Seriously slow. Of course, when 2 out of 5 staff members spend 10 minutes talking before starting your order, that does take time. No doubt a topic much more important than customer service.
Atmosphere: 3
Food: 3
Service: 1
Took 20 minutes to get our drink, and there was no lineup of customers. Barely any customers were in the store, and they had lots of staff working. It should not take 20 minutes to get your beverage
Love this location.
Staff is friendly and professional
Atmosphere: 5
Food: 5
Service: 5
I really like it! my wallet doesn't, but I do! very friendly staff and good food :) I earn stars on the Starbucks app, I highly recommend collecting points no matter how little you go
Atmosphere: 3
Food: 4
Service: 5
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