I finally did something other than a burger 😂😂Yummmmm just had the cheesiest thick French onion soup with a side of Moroccan quinoa it was a flavour explosion in mouth! My son had panko crusted Brie & a Cesar salad not one bite left! The server was attentive friendly & all around another wonderful experience at my favorite burger joint!
M Bodin
I've been twice before, and it must not have been bad because I went again. This place is horrible. The service is terrible and the food takes forever to come out. 1.5 hours for lunch and there was barely anyone in the restaurant. The servers just camp out at the bar and don't actual serve the patrons. You literally have to walk up to the bar to ask for another drink. I certainly won't be going back.
Atmosphere: 2
Food: 3
Service: 1
Patrick Burnham
We came in and the bar tender told us to sit wherever we liked. Then the waitress came up to us and told us "Next time wait to be seated" in a very bitchy tone. Then the burger was pretty mediocre. And my friend was served the flattest glass of Prosecco I've ever seen. Probably not coming back. At least the burger was overcooked so I don't have to worry about food poisoning.
Atmosphere: 3
Food: 2
Service: 1
Taylor Campbell
Unfortunate experience here. A group of 5 of us were excited to try out this place but we were met with a hostile, rude, and careless server. He looked like he had no interest in serving our table almost immediately. There was no hello. We ordered drinks to start which took over 10 minutes to arrive at the table...2 cesars, a corona, and a non alcoholic soda. When we were ordering our dinner he was looking off in the distant and seemed to look annoyed with us. While waiting for the food, the server barely came over to check on us, and our drinks. Otnlyfilling up half the glasses of water when he did. The food was okay. Bison burgers were super salty, and they forgot my $12 salmon add on to my salad. When I told the hostest who brought my meal, she didn't apologize just whisked it away. I then had to wait 10 minutes while my table got to eat their meals. When the server brought my meal out there was no apology or anything. Just put it down and pretty much ran away. My salmon was raw and had no teriyaki glaze on it like the menu mentioned. He never came back to check on us, or ask how our food was. We had to flag him down to ask for our cheques. He wasn't busy. He was standing talking with others at the bar, clearly avoiding us.
I told him I would not be paying or eating it, and he walked to back and complained about me with another server.
Sadly, this is probably one of the worst restauatant experiences I've had in Nanaimo and I'll probably never go back to Top Notch.
Atmosphere: 1
Food: 2
Service: 1
Brian Dick
Good meal and service generally. Put off near the end when a pop refill unexpectedly resulted in an extra charge - Here, I feel we could have been warned. Otherwise, I recommend - burgers were good. Smaller than typical, but enough for a meal.
Atmosphere: 4
Food: 5
Service: 4
CHAR
We were so impressed! There is talent and pride in that kitchen; quality ingredients, delicious meals, and great service. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Chris M
Loved the burger and fries I had there. Cozy & great customer service. Perfect place to take a date. I will be back...
Atmosphere: 5
Food: 5
Service: 5
Jon C
Excellent burgers! Love the selection and customization. Good value.
Atmosphere: 5
Food: 5
Service: 5
Alexa Charmley
Slightly sad to see where this place has gone. It used to be THE burger place to go, prompt service and the best burgers. Went there for our cheat day meal, it took them 20mins to bring us a water, another 20mins for a coffee which was taken off my table because the server poured it for himself, and waited ANOTHER 15mins for a coffee. Wings were great, but the burgers took an hour to arrive. When it did, it was burnt, cold, and the once amazing truffle fries were regular fries with a small sprinkle of cheese. Overall, was there for 2 hours and server only came to the table once to check on us. Slow service and the food quality was poor, not very happy with my experience this time.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Nachos
Jonathan Kinney
Amazing food. Very accommodating for our friend with pretty severe dietary restrictions. Great atmosphere. Service fantastic. Only reason it didn't get 5 stars is the fact we were told an hour and fifteen minutes into our visit that another party was coming in in fifteen minutes. While this is not the server's fault, it does reflect on the service as a whole. Tell us at the beginning when we called for a reservation that it's a 90 minute window. We were almost done anyway, but being told just leaves a slightly sour taste in my mouth.
Dietary restrictions: Accommodated a pretty restrictive no carb diet. Great job!
Food? Amazing… that made my night… Service ? Probably management pay attention to the way that staff do the costumer service. * Im hundred percent sure about what i ordered but i got it wrong, and when i asked about it the waitress was arguing about it.
Atmosphere: 3
Food: 5
Service: 1
Tim Mcgrath
I am there regularly, great food and great server Sierra.
Atmosphere: 5
Food: 4
Service: 4
Nol Preen
Nice decor Ok service Half decent breakfast I just didn't like how slow it was with just me and one other table and that I couldn't just bring my coffee in from the hotel to save a bit of money 3 stars average
Atmosphere: 4
Food: 4
Service: 3
Strawberry Kiwi
Charlie was amazing, kind and professional. Our order initially came with topping error and Charlie fixed it promptly and with a smile. Thanks Charlie!!
Atmosphere: 5
Food: 5
Service: 5
Kelly Johnson
Best ceaser salad in town, amazing nachos drool worthy !! Will be back for sure. Charley was also awesome great service.
I finally did something other than a burger 😂😂Yummmmm just had the cheesiest thick French onion soup with a side of Moroccan quinoa it was a flavour explosion in mouth! My son had panko crusted Brie & a Cesar salad not one bite left! The server was attentive friendly & all around another wonderful experience at my favorite burger joint!
I've been twice before, and it must not have been bad because I went again. This place is horrible. The service is terrible and the food takes forever to come out. 1.5 hours for lunch and there was barely anyone in the restaurant. The servers just camp out at the bar and don't actual serve the patrons. You literally have to walk up to the bar to ask for another drink. I certainly won't be going back.
Atmosphere: 2
Food: 3
Service: 1
We came in and the bar tender told us to sit wherever we liked. Then the waitress came up to us and told us "Next time wait to be seated" in a very bitchy tone. Then the burger was pretty mediocre. And my friend was served the flattest glass of Prosecco I've ever seen. Probably not coming back. At least the burger was overcooked so I don't have to worry about food poisoning.
Atmosphere: 3
Food: 2
Service: 1
Unfortunate experience here.
A group of 5 of us were excited to try out this place but we were met with a hostile, rude, and careless server.
He looked like he had no interest in serving our table almost immediately. There was no hello. We ordered drinks to start which took over 10 minutes to arrive at the table...2 cesars, a corona, and a non alcoholic soda. When we were ordering our dinner he was looking off in the distant and seemed to look annoyed with us.
While waiting for the food, the server barely came over to check on us, and our drinks. Otnlyfilling up half the glasses of water when he did.
The food was okay. Bison burgers were super salty, and they forgot my $12 salmon add on to my salad. When I told the hostest who brought my meal, she didn't apologize just whisked it away. I then had to wait 10 minutes while my table got to eat their meals. When the server brought my meal out there was no apology or anything. Just put it down and pretty much ran away.
My salmon was raw and had no teriyaki glaze on it like the menu mentioned.
He never came back to check on us, or ask how our food was. We had to flag him down to ask for our cheques. He wasn't busy. He was standing talking with others at the bar, clearly avoiding us.
I told him I would not be paying or eating it, and he walked to back and complained about me with another server.
Sadly, this is probably one of the worst restauatant experiences I've had in Nanaimo and I'll probably never go back to Top Notch.
Atmosphere: 1
Food: 2
Service: 1
Good meal and service generally. Put off near the end when a pop refill unexpectedly resulted in an extra charge - Here, I feel we could have been warned. Otherwise, I recommend - burgers were good. Smaller than typical, but enough for a meal.
Atmosphere: 4
Food: 5
Service: 4
We were so impressed! There is talent and pride in that kitchen; quality ingredients, delicious meals, and great service. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Loved the burger and fries I had there. Cozy & great customer service. Perfect place to take a date. I will be back...
Atmosphere: 5
Food: 5
Service: 5
Excellent burgers! Love the selection and customization. Good value.
Atmosphere: 5
Food: 5
Service: 5
Slightly sad to see where this place has gone. It used to be THE burger place to go, prompt service and the best burgers. Went there for our cheat day meal, it took them 20mins to bring us a water, another 20mins for a coffee which was taken off my table because the server poured it for himself, and waited ANOTHER 15mins for a coffee. Wings were great, but the burgers took an hour to arrive. When it did, it was burnt, cold, and the once amazing truffle fries were regular fries with a small sprinkle of cheese. Overall, was there for 2 hours and server only came to the table once to check on us.
Slow service and the food quality was poor, not very happy with my experience this time.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Nachos
Amazing food. Very accommodating for our friend with pretty severe dietary restrictions. Great atmosphere. Service fantastic. Only reason it didn't get 5 stars is the fact we were told an hour and fifteen minutes into our visit that another party was coming in in fifteen minutes. While this is not the server's fault, it does reflect on the service as a whole. Tell us at the beginning when we called for a reservation that it's a 90 minute window. We were almost done anyway, but being told just leaves a slightly sour taste in my mouth.
Dietary restrictions: Accommodated a pretty restrictive no carb diet. Great job!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: OH Canada Burger
Restaurantji Recommends
Food? Amazing… that made my night…
Service ? Probably management pay attention to the way that staff do the costumer service.
* Im hundred percent sure about what i ordered but i got it wrong, and when i asked about it the waitress was arguing about it.
Atmosphere: 3
Food: 5
Service: 1
I am there regularly, great food and great server Sierra.
Atmosphere: 5
Food: 4
Service: 4
Nice decor
Ok service
Half decent breakfast
I just didn't like how slow it was with just me and one other table and that I couldn't just bring my coffee in from the hotel to save a bit of money
3 stars average
Atmosphere: 4
Food: 4
Service: 3
Charlie was amazing, kind and professional. Our order initially came with topping error and Charlie fixed it promptly and with a smile. Thanks Charlie!!
Atmosphere: 5
Food: 5
Service: 5
Best ceaser salad in town, amazing nachos drool worthy !! Will be back for sure. Charley was also awesome great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, French Onion Soup
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