I'm very sad to share my experience because I've often enjoyed both the atmosphere service and food. I arrived at the restaurant on a Saturday evening at 8:13pm. I walked in and was asked if I was picking up. Odd because ive always been welcomed into a restaurant with a hello. "Id like to place an order for take out" I said the server then promtly told me theyre already closed. This is a bit of a shock to me since i had just looked at the hours... but i accepted that they were closed and left. I had to wait outside since I was dropped off so I could order the food while my husband went to pick something up nearby. It was not long at all maybe 5 mins and the staff was leaving and locking up the front door.When I got into my car, I decided to check to see if I was wrong but the hours online say open until 830pm (google) or until 845pm (facebook, which is what i had seen).Personally I've worked in the restaurant business. When a business has hours they need to adhere to them. It's quite unreliable and unusual to have staff closing the shop and walking away before the posted closing hours. Yes to speed things up you can have the restaurant ready to close, not allow dine in, take final temps, have things tidy. Final clean up should be done after closing, and can take a half hour or more depending on the tasks. Staff should be able to serve at least take out until close. If staff are scheduled until 8 you should close the restaurant earlier.So i suppose be warned if youre hoping to get some food in the evening, it seems they may close earlier than the hours displayed.
Atmosphere: 5
Food: 4
Service: 1
Mekaila Frajman
We absolutely love coming to Umai Sushi for dinner. Not only is the food great but the service is wonderful. Its also the perfect atmosphere for our family.Kid-friendliness: It's a great place to bring your family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dynamite Roll
Jet Madsen
Served me before they closed! Will come back again!
Atmosphere: 5
Food: 5
Service: 5
Ashley May
Great fresh sushi everytime! Favourite place to get takeout from when I’m in town. Place is always fairly busy but wait times aren’t long and staff seem happy.
Went to have lunch with my husband and ordered the deluxe lunch and a special roll. Food was delicious, service was great and the place is nice.
Atmosphere: 5
Food: 5
Service: 5
Maddy Fletcher
Great sushi at a reasonable price, friendly service every time we visit.
Atmosphere: 5
Food: 5
Service: 5
V A
Had a wonderful experience here today. We got all sorts of sushi rolls, mango, unagi, mt benson, etc. My friend had a bunch of sashimi and loved it. The rolls were a mixture of small and tight and larger.The servers were fantastic. Honestly, can’t say enough to emphasize how awesome this place is.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Schweigert
We had an incredible dinner here with our three kids. The only reason why we don't have photos to post is because we ate the amazing meal too quickly. Our kids tried new things and loved all of it.
Recommended dishes: Dancing Yam Roll, Dynamite Roll
B Carn
Ordered the Kalbi Lunch Box expecting a good rib dinner but was VERY disappointed to see only three small slices of rib in the box. What is going on here? The rib is the feature portion of the box and the quantity should reflect that. I expect at least 6 slices of that size. I suggest the owners or management review their menu and decide what constitutes a REAL serving. Having been to Korea I know they do not go shy on the meat portion. You won't lose money folks! 6 slices will improve this menu item.The good thing is, is that everything I've eaten at this restaurant is excellent. Flavour is not the issue. Our dollars are stretched enough and it would be nice once in a while to get some value. For that price there better be more rib!!!!
This is the best sushi I have found in Nanaimo. They also have a lot of gluten free itemsVegetarian options: Varied menu will work for anyoneDietary restrictions: Lots of gluten free optionsWheelchair accessibility: Entry is flat with lots of space to get around
I'm very sad to share my experience because I've often enjoyed both the atmosphere service and food. I arrived at the restaurant on a Saturday evening at 8:13pm. I walked in and was asked if I was picking up. Odd because ive always been welcomed into a restaurant with a hello. "Id like to place an order for take out" I said the server then promtly told me theyre already closed. This is a bit of a shock to me since i had just looked at the hours... but i accepted that they were closed and left. I had to wait outside since I was dropped off so I could order the food while my husband went to pick something up nearby. It was not long at all maybe 5 mins and the staff was leaving and locking up the front door.When I got into my car, I decided to check to see if I was wrong but the hours online say open until 830pm (google) or until 845pm (facebook, which is what i had seen).Personally I've worked in the restaurant business. When a business has hours they need to adhere to them. It's quite unreliable and unusual to have staff closing the shop and walking away before the posted closing hours. Yes to speed things up you can have the restaurant ready to close, not allow dine in, take final temps, have things tidy. Final clean up should be done after closing, and can take a half hour or more depending on the tasks. Staff should be able to serve at least take out until close. If staff are scheduled until 8 you should close the restaurant earlier.So i suppose be warned if youre hoping to get some food in the evening, it seems they may close earlier than the hours displayed.
Atmosphere: 5
Food: 4
Service: 1
We absolutely love coming to Umai Sushi for dinner. Not only is the food great but the service is wonderful. Its also the perfect atmosphere for our family.Kid-friendliness: It's a great place to bring your family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dynamite Roll
Served me before they closed! Will come back again!
Atmosphere: 5
Food: 5
Service: 5
Great fresh sushi everytime! Favourite place to get takeout from when I’m in town. Place is always fairly busy but wait times aren’t long and staff seem happy.
Atmosphere: 5
Food: 5
Service: 5
Best sushi in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tempura, Dynamite Roll, Tuna Tataki
Another wonderful meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Teriyaki, Tempura
Went to have lunch with my husband and ordered the deluxe lunch and a special roll. Food was delicious, service was great and the place is nice.
Atmosphere: 5
Food: 5
Service: 5
Great sushi at a reasonable price, friendly service every time we visit.
Atmosphere: 5
Food: 5
Service: 5
Had a wonderful experience here today. We got all sorts of sushi rolls, mango, unagi, mt benson, etc. My friend had a bunch of sashimi and loved it. The rolls were a mixture of small and tight and larger.The servers were fantastic. Honestly, can’t say enough to emphasize how awesome this place is.
Atmosphere: 5
Food: 5
Service: 5
We had an incredible dinner here with our three kids. The only reason why we don't have photos to post is because we ate the amazing meal too quickly. Our kids tried new things and loved all of it.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great sushi, one of my favorite spots for it in
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Dancing Yam Roll, Dynamite Roll
Ordered the Kalbi Lunch Box expecting a good rib dinner but was VERY disappointed to see only three small slices of rib in the box. What is going on here? The rib is the feature portion of the box and the quantity should reflect that. I expect at least 6 slices of that size. I suggest the owners or management review their menu and decide what constitutes a REAL serving. Having been to Korea I know they do not go shy on the meat portion. You won't lose money folks! 6 slices will improve this menu item.The good thing is, is that everything I've eaten at this restaurant is excellent. Flavour is not the issue. Our dollars are stretched enough and it would be nice once in a while to get some value. For that price there better be more rib!!!!
Atmosphere: 4
Food: 4
Service: 4
Best sushi around 10/10
Food: 5
Service: 5
Recommended dishes: Yam Tempura, Dynamite Roll, Miso Soup
Great food!
Atmosphere: 5
Food: 5
Service: 5
This is the best sushi I have found in Nanaimo. They also have a lot of gluten free itemsVegetarian options: Varied menu will work for anyoneDietary restrictions: Lots of gluten free optionsWheelchair accessibility: Entry is flat with lots of space to get around
Atmosphere: 5
Food: 5
Service: 5