Take out only. Drove to location and they refused us and said they do take out only. Very disappointed
Jinjee Garrick
My daughter and I get a nice big Pad Thai to go from our favourite place, Zalathai, and share it for dinner when we’re treating ourselves! ?????
Food: 5
Service: 5
Recommended dishes: Thai Spring Rolls, Pad Thai
Y L (YL)
Please note that this place is take out only.
Aloe Vera
BEST Thai food I've had on the island so far!! Coconut rice to perfection, pad thai to die for !!! Wish they were open for dine
Atmosphere: 5
Food: 5
Service: 3
Angela Turnbull-Lauinger
Doesn't offer delivery like it says on Google. Person who answered was quite rude
Lorenzo S.
Food is delicious and authentic. Oners are great people and service is fantastic!Vegetarian options: Many vegetarian options.Wheelchair accessibility: Wheelchair accessible
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Thai Spring Rolls, Pad Thai, Stuffed Angel Wings, Pad Khing, Banana Pan Cake with Ice Cream, Peanut Sauce, Prown
Maryam BG
Customer service was my reason for one star. I showed up at the door, the lady opened the door and said this place is take out only, the shut the door. Uninterested in even taking any orders.
Service: 1
Cameron Eckford
They never answer their phones, sometimes they just answer and hang up immediately. Super frustrating. If you happen to be able to order a meal from Zalathai, you arent greeted when you walk in, it's awkward and quiet. It's a shame, because I really like their food. But the last year I have experienced absolutely horrible service.
Atmosphere: 1
Service: 1
Josh
I really don’t like writing negative reviews but I can’t *not* write this…My flatmate and I both got upset stomachs within minutes of eating our food. I ordered chicken pad thai, he ordered the tofu one.On top of this, I asked for no bean sprouts but I still found bean sprouts in my food anyways. I am allergic to bean sprouts so I had to pick them all out. Whether or not I explicitly stated I was allergic, I still found it very unprofessional to totally ignore a customer’s specifications.Imagine something like this happening to a person who with a life threatening allergy…Anyways, I gave up trying to pick out the sprouts because I already started to feel sick midway through, and did not finish my food.
Atmosphere: 1
Food: 1
Service: 1
Kay Stewart
Called to place an order, the lady on the phone wasn't very clear with what she was confirming - ended up thinking we were getting 3 of the same dish when we only wanted 2, and confirmed 2 dishes many times only for her to keep saying 3. Kept saying only 2 dishes & then she just hung up on me.Was told the food was good, but will not try calling back again to order based off of the customer service.
Google directions via Lois Lane took us to a narrow alley. We had to back out.Closed today at 330 pm when Google says open until 8 pm. Sign on locked door says Takeout Only.No idea of food, I had to go elsewhere.
Tracy Towers
I’m sure not understanding the recent negative reviews. We ordered takeout last night from our favourite place - hubby says he was greeted with a lovely smile. As usual, food was fabulous, hot and fresh. The pad Thai, chow mein and panang curry were perfection on a plate, yum!
Atmosphere: 5
Food: 5
Service: 5
Son Tran
When I picked up my order, the owner asked me to pay in cash instead of credit card as she closed the machine for the day. This was something unexpected to us as we were not aware of the situation. We didn’t have cash on us, so she had to accept credit card payment WITH AN ATTITUTE. After paying for my take out order, my kid ask for the washroom, again, owner and her husband kept saying the washroom is closed, go outside. We are decently not coming back ever due to the customer service and bad attitude. The food is just an Ok.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pad Thai
Alison Unger
The front service woman was the most unprofessional and rude person I’ve ever dealt with in the food industry. I am appalled at the level of disrespect she treated me with when I picked up my food and phoned to order my food. I would never return here again.
Atmosphere: 2
Food: 3
Service: 1
Evan Hoffman
Not for me: food lacked flavour and was too expensive for the portion sizes.
Take out only. Drove to location and they refused us and said they do take out only. Very disappointed
My daughter and I get a nice big Pad Thai to go from our favourite place, Zalathai, and share it for dinner when we’re treating ourselves! ?????
Food: 5
Service: 5
Recommended dishes: Thai Spring Rolls, Pad Thai
Please note that this place is take out only.
BEST Thai food I've had on the island so far!! Coconut rice to perfection, pad thai to die for !!! Wish they were open for dine
Atmosphere: 5
Food: 5
Service: 3
Doesn't offer delivery like it says on Google. Person who answered was quite rude
Food is delicious and authentic. Oners are great people and service is fantastic!Vegetarian options: Many vegetarian options.Wheelchair accessibility: Wheelchair accessible
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Thai Spring Rolls, Pad Thai, Stuffed Angel Wings, Pad Khing, Banana Pan Cake with Ice Cream, Peanut Sauce, Prown
Customer service was my reason for one star. I showed up at the door, the lady opened the door and said this place is take out only, the shut the door. Uninterested in even taking any orders.
Service: 1
They never answer their phones, sometimes they just answer and hang up immediately. Super frustrating. If you happen to be able to order a meal from Zalathai, you arent greeted when you walk in, it's awkward and quiet. It's a shame, because I really like their food. But the last year I have experienced absolutely horrible service.
Atmosphere: 1
Service: 1
I really don’t like writing negative reviews but I can’t *not* write this…My flatmate and I both got upset stomachs within minutes of eating our food. I ordered chicken pad thai, he ordered the tofu one.On top of this, I asked for no bean sprouts but I still found bean sprouts in my food anyways. I am allergic to bean sprouts so I had to pick them all out. Whether or not I explicitly stated I was allergic, I still found it very unprofessional to totally ignore a customer’s specifications.Imagine something like this happening to a person who with a life threatening allergy…Anyways, I gave up trying to pick out the sprouts because I already started to feel sick midway through, and did not finish my food.
Atmosphere: 1
Food: 1
Service: 1
Called to place an order, the lady on the phone wasn't very clear with what she was confirming - ended up thinking we were getting 3 of the same dish when we only wanted 2, and confirmed 2 dishes many times only for her to keep saying 3. Kept saying only 2 dishes & then she just hung up on me.Was told the food was good, but will not try calling back again to order based off of the customer service.
Service: 1
Restaurantji Recommends
Google directions via Lois Lane took us to a narrow alley. We had to back out.Closed today at 330 pm when Google says open until 8 pm. Sign on locked door says Takeout Only.No idea of food, I had to go elsewhere.
I’m sure not understanding the recent negative reviews. We ordered takeout last night from our favourite place - hubby says he was greeted with a lovely smile. As usual, food was fabulous, hot and fresh. The pad Thai, chow mein and panang curry were perfection on a plate, yum!
Atmosphere: 5
Food: 5
Service: 5
When I picked up my order, the owner asked me to pay in cash instead of credit card as she closed the machine for the day. This was something unexpected to us as we were not aware of the situation. We didn’t have cash on us, so she had to accept credit card payment WITH AN ATTITUTE. After paying for my take out order, my kid ask for the washroom, again, owner and her husband kept saying the washroom is closed, go outside. We are decently not coming back ever due to the customer service and bad attitude. The food is just an Ok.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pad Thai
The front service woman was the most unprofessional and rude person I’ve ever dealt with in the food industry. I am appalled at the level of disrespect she treated me with when I picked up my food and phoned to order my food. I would never return here again.
Atmosphere: 2
Food: 3
Service: 1
Not for me: food lacked flavour and was too expensive for the portion sizes.