I had a job interview across the street on may 27th, and I thought I did really well on it so decided to go treat myself to an ice cream or something, waited for about 25 minutes and the old Asian lady was still helping one person. When the person she was helping was going to pay, she couldn't understand a thing the customer was saying, got annoyed after waiting for an hour and a half, decided to leave and probably won't come back. PLEASE WORK ON CUSTOMER SERVICE
Alexander Petrin
10.99 for a smoothie is regarded , also the Sunday came with no toppings cold brownie at least warm the brownie for 15 bucks for 2 tiny scoops of ice cream. This place will be out of business soon.
Matt
One of the worst ice creams I’ve ever had in my life. When we tasted it, it had a strong refrigerator smell, and it was obvious that it had been sitting there for a long time. Totally disappointing!
AN Z
I have been to other Baskin-Robbins and I always loved their ice cream and have good experiences. This one was different. Their prices are higher than others and their scoops are really small. Their regular scoops are same size as kids scoops in other locations. I would not recommend this location to anyone. The server was not pleasant either, did not say hello or anything when I entered.
Abdull Al
The customer service and the employees are the worst. I came on a Sunday. I asked for a cake. I asked the employee for help because I'm from another province so I don't know what kind of flavors do they have. So the employees reply to me in a very weird way and unprofessional and they don't even want to help me.(The unprofessional employee that I had never had a bad experience like that in Vancouver was an Asian lady with a mask on) I try very friendly to explain to them what I want. They still don't want it to serve me and act like they don't want to sell anything. To be honest it is one of the worst experiences that I had in Vancouver and I will never go back to this store again and I would advise to be honest to Educate the staff members They were two employees at the time One male and one female Sorry for that.
thank you
Sargun Deep Singh
Good service. Good guy behind the counter.
Atmosphere: 5
Food: 5
Service: 5
Cody
Came close to closing, and the 2 workers had a small rush of customers. They got through them fast enough, but they surely felt rushed, because we got the saddest, smallest scoops on our cones. Wish I took a picture, but you wouldn't have been able to see the ice cream anyway
Atmosphere: 3
Food: 5
Service: 1
Park Grace
Baskin Robbins is a place that children like, so I visit it from time to time. There is a friendly Korean owner, so it makes me feel good every time I go.
Atmosphere: 4
Food: 5
Service: 5
Mana Ghotbi
There is an Asian woman who wearing a mask on her face and treating people in horrible way ! I’ve never seen this sort of behaviour by staffs in Vancouver , I would never go to this store again although I had mouthwatering ice cream there.
Great place for ice cream. They have good selections of ice cream and they also carry personalize cakes.
Atmosphere: 2
Food: 3
Service: 3
Paramith Rudrappa
I’ve been having baskin robins for over 20 years now and I still love it like I did as a kid. Great flavours. The store in North Van is pretty accessible, got great restaurants around so it’s always a good choice for desserts.
Atmosphere: 5
Food: 5
Service: 5
younhwa Joo
I understand that the boss is Korean.When I was buying ice cream with my daughter, she made it seem like she didn't understand Korean, so I used English because I thought she would be more comfortable in English, and from then on, she started speaking in Korean.I understand that may be the case, but every time I went, the attitude towards customers was so unpleasant.My daughter and I like Baskin Robbins, so we came here often. While eating ice cream on the bench in front, we decided that we would visit Honest Ice Cream in the future.Also, this was my first time experiencing this, and the bottom of the ice cream was empty, so I was curious as to how they gave me such a small box of basic ice cream.Today's experience was truly horrible.
Olivia Abbott
Owner is a whacko, screamed at me in my car for parking in “her spot”. Told me that I wasn’t allowed to park there because she owned it, despite there being multiple spots close by. Banged on my windows and yelled at me.
Love them but they are soooooo pricey!
I had a job interview across the street on may 27th, and I thought I did really well on it so decided to go treat myself to an ice cream or something, waited for about 25 minutes and the old Asian lady was still helping one person. When the person she was helping was going to pay, she couldn't understand a thing the customer was saying, got annoyed after waiting for an hour and a half, decided to leave and probably won't come back. PLEASE WORK ON CUSTOMER SERVICE
10.99 for a smoothie is regarded , also the Sunday came with no toppings cold brownie at least warm the brownie for 15 bucks for 2 tiny scoops of ice cream. This place will be out of business soon.
One of the worst ice creams I’ve ever had in my life. When we tasted it, it had a strong refrigerator smell, and it was obvious that it had been sitting there for a long time. Totally disappointing!
I have been to other Baskin-Robbins and I always loved their ice cream and have good experiences. This one was different. Their prices are higher than others and their scoops are really small. Their regular scoops are same size as kids scoops in other locations. I would not recommend this location to anyone. The server was not pleasant either, did not say hello or anything when I entered.
The customer service and the employees are the worst. I came on a Sunday. I asked for a cake. I asked the employee for help because I'm from another province so I don't know what kind of flavors do they have. So the employees reply to me in a very weird way and unprofessional and they don't even want to help me.(The unprofessional employee that I had never had a bad experience like that in Vancouver was an Asian lady with a mask on) I try very friendly to explain to them what I want. They still don't want it to serve me and act like they don't want to sell anything. To be honest it is one of the worst experiences that I had in Vancouver and I will never go back to this store again and I would advise to be honest to Educate the staff members They were two employees at the time
One male and one female
Sorry for that.
thank you
Good service. Good guy behind the counter.
Atmosphere: 5
Food: 5
Service: 5
Came close to closing, and the 2 workers had a small rush of customers. They got through them fast enough, but they surely felt rushed, because we got the saddest, smallest scoops on our cones. Wish I took a picture, but you wouldn't have been able to see the ice cream anyway
Atmosphere: 3
Food: 5
Service: 1
Baskin Robbins is a place that children like, so I visit it from time to time. There is a friendly Korean owner, so it makes me feel good every time I go.
Atmosphere: 4
Food: 5
Service: 5
There is an Asian woman who wearing a mask on her face and treating people in horrible way ! I’ve never seen this sort of behaviour by staffs in Vancouver , I would never go to this store again although I had mouthwatering ice cream there.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
The Korean manager was friendly.
Atmosphere: 4
Food: 5
Service: 5
Great place for ice cream. They have good selections of ice cream and they also carry personalize cakes.
Atmosphere: 2
Food: 3
Service: 3
I’ve been having baskin robins for over 20 years now and I still love it like I did as a kid. Great flavours. The store in North Van is pretty accessible, got great restaurants around so it’s always a good choice for desserts.
Atmosphere: 5
Food: 5
Service: 5
I understand that the boss is Korean.When I was buying ice cream with my daughter, she made it seem like she didn't understand Korean, so I used English because I thought she would be more comfortable in English, and from then on, she started speaking in Korean.I understand that may be the case, but every time I went, the attitude towards customers was so unpleasant.My daughter and I like Baskin Robbins, so we came here often. While eating ice cream on the bench in front, we decided that we would visit Honest Ice Cream in the future.Also, this was my first time experiencing this, and the bottom of the ice cream was empty, so I was curious as to how they gave me such a small box of basic ice cream.Today's experience was truly horrible.
Owner is a whacko, screamed at me in my car for parking in “her spot”. Told me that I wasn’t allowed to park there because she owned it, despite there being multiple spots close by. Banged on my windows and yelled at me.
Service: 1
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