Not impressed, asked for a BLT on a croissant add cheddar cheese and mayo. Opened up my sandwich and where did my lettuce and tomato go?
Iryna Shexira
Usually I take coffee latte , it’s a nice coffee! And a lot of sweet beautiful cakes!
Atmosphere: 5
Food: 5
Service: 5
Carrie Webb
We went to this Tim Hortons at least 4 times on our visit to West Vancouver. Even though there was no drive through, there was plenty of parking and they were very quick with service. The food was the same as any other Tim's, but I still liked going to this particular spot.
Atmosphere: 5
Food: 5
Service: 5
C T
Whats with the rude staff, 1 in particular very unfriendly. Bad experience, rude lady
Around 5 to 6 pm. Go to a different location next time
Atmosphere: 1
Food: 2
Service: 1
Karzan Khudhur
Order takes long time ???
Service: 1
Daniel B
Long lineups. Be prepared to wait. Even for mobile pickups.
Atmosphere: 3
Food: 3
Service: 2
Mankirat Bhaghar
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
tbwmonterosso
Great for a breakfast with a huge coffee.
Atmosphere: 4
Food: 4
Service: 4
Chi Fan Lee
I’ve been a loyal customer of Tim Hortons for years, but my recent experience was incredibly disappointing. I waited nearly an hour for my food due to an issue with their payment system, and the staff didn’t seem to know how to resolve it. It was clear they lacked adequate training and problem-solving skills.
To add to the frustration, I’ve noticed that Tim Hortons responds to every negative review with the same generic, copy-paste reply. It’s as if they didn’t even bother reading the complaints. I wouldn’t be surprised if they do the same with this review. It makes me chuckle to think how they’ve allowed their customer service to degrade, hurting their image by not taking loyal customers seriously.
Atmosphere: 1
Food: 1
Service: 1
SocialLee
I never expected to be writing this about Tim Hortons, a place that used to be a favorite of mine, but after today’s experience, I’m beyond disappointed. I placed my order through the kiosk, and my bank confirmed the payment had gone through. However, I was made to wait a shocking 48 minutes because the staff—Melainee and an older Filipino lady—insisted they hadn’t received my payment.
What made the situation even worse was the accusation that I was lying. They claimed that nothing on the CCTV showed I had paid, which felt like a complete dismissal of my honesty. Despite showing proof of the transaction, I was treated as if I was trying to cheat the system. When I politely asked for my food, the older lady brushed me off and suggested I pay again, saying my original payment would be refunded later. To be treated this way over a system failure that wasn’t my fault was humiliating and incredibly frustrating.
The staff’s attitude was shocking—no accountability, no willingness to help, just a total dodge of responsibility. They even claimed the food would be “on the house,” but how can that be when I had already paid? Instead of resolving the issue, they made me feel like I was at fault, and no customer should ever have to feel this way.
I used to associate Tim Hortons with fast, friendly service, but this experience has completely shattered that perception. It’s heartbreaking to see how much the quality and service have declined in recent years. This was more than just a wasted 48 minutes; it was an experience that left me feeling humiliated and disrespected. After this, I won’t be returning, and I sincerely hope Tim Hortons addresses these serious issues before they lose more loyal customers like me.
Consistently bad service. They always mess up my order, never cut their bagels in half or toast them properly, and leave you waiting for your food. They never apologize for delays or incorrect orders either. I wish there were more tim Hortons on the north shore because this one is so bad.
Atmosphere: 1
Food: 1
Service: 1
shane eradus
Used to be long line up wait Has improved
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Breakfast Sandwich
Daryl L Langstroth
Their apple fritters can't be beat...and we find lots of parking...Saturday mornings most Canadians go there to wake up
Atmosphere: 5
Food: 5
Service: 5
Jaanki Bhardwaj
Angela and Mel is not good in dealing with the customers they talk in their own language and make fun of the customers they don’t have good customer care manners
Atmosphere: 1
Food: 1
Service: 1
Darren Joseph
Alway a long line up. Service slow or not enough employed for the demand.
Not impressed, asked for a BLT on a croissant add cheddar cheese and mayo. Opened up my sandwich and where did my lettuce and tomato go?
Usually I take coffee latte , it’s a nice coffee!
And a lot of sweet beautiful cakes!
Atmosphere: 5
Food: 5
Service: 5
We went to this Tim Hortons at least 4 times on our visit to West Vancouver. Even though there was no drive through, there was plenty of parking and they were very quick with service. The food was the same as any other Tim's, but I still liked going to this particular spot.
Atmosphere: 5
Food: 5
Service: 5
Whats with the rude staff, 1 in particular very unfriendly. Bad experience, rude lady
Around 5 to 6 pm. Go to a different location next time
Atmosphere: 1
Food: 2
Service: 1
Order takes long time ???
Service: 1
Long lineups. Be prepared to wait. Even for mobile pickups.
Atmosphere: 3
Food: 3
Service: 2
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Great for a breakfast with a huge coffee.
Atmosphere: 4
Food: 4
Service: 4
I’ve been a loyal customer of Tim Hortons for years, but my recent experience was incredibly disappointing. I waited nearly an hour for my food due to an issue with their payment system, and the staff didn’t seem to know how to resolve it. It was clear they lacked adequate training and problem-solving skills.
To add to the frustration, I’ve noticed that Tim Hortons responds to every negative review with the same generic, copy-paste reply. It’s as if they didn’t even bother reading the complaints. I wouldn’t be surprised if they do the same with this review. It makes me chuckle to think how they’ve allowed their customer service to degrade, hurting their image by not taking loyal customers seriously.
Atmosphere: 1
Food: 1
Service: 1
I never expected to be writing this about Tim Hortons, a place that used to be a favorite of mine, but after today’s experience, I’m beyond disappointed. I placed my order through the kiosk, and my bank confirmed the payment had gone through. However, I was made to wait a shocking 48 minutes because the staff—Melainee and an older Filipino lady—insisted they hadn’t received my payment.
What made the situation even worse was the accusation that I was lying. They claimed that nothing on the CCTV showed I had paid, which felt like a complete dismissal of my honesty. Despite showing proof of the transaction, I was treated as if I was trying to cheat the system. When I politely asked for my food, the older lady brushed me off and suggested I pay again, saying my original payment would be refunded later. To be treated this way over a system failure that wasn’t my fault was humiliating and incredibly frustrating.
The staff’s attitude was shocking—no accountability, no willingness to help, just a total dodge of responsibility. They even claimed the food would be “on the house,” but how can that be when I had already paid? Instead of resolving the issue, they made me feel like I was at fault, and no customer should ever have to feel this way.
I used to associate Tim Hortons with fast, friendly service, but this experience has completely shattered that perception. It’s heartbreaking to see how much the quality and service have declined in recent years. This was more than just a wasted 48 minutes; it was an experience that left me feeling humiliated and disrespected. After this, I won’t be returning, and I sincerely hope Tim Hortons addresses these serious issues before they lose more loyal customers like me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Consistently bad service. They always mess up my order, never cut their bagels in half or toast them properly, and leave you waiting for your food. They never apologize for delays or incorrect orders either. I wish there were more tim Hortons on the north shore because this one is so bad.
Atmosphere: 1
Food: 1
Service: 1
Used to be long line up wait
Has improved
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Breakfast Sandwich
Their apple fritters can't be beat...and we find lots of parking...Saturday mornings most Canadians go there to wake up
Atmosphere: 5
Food: 5
Service: 5
Angela and Mel is not good in dealing with the customers they talk in their own language and make fun of the customers they don’t have good customer care manners
Atmosphere: 1
Food: 1
Service: 1
Alway a long line up. Service slow or not enough employed for the demand.
Atmosphere: 1
Food: 4
Service: 3
Loading...