Sol Grill Room & Lounge Osoyoos

Cold food - indifferent and slow service.

We came as a large group and they required pre ordered items which arrived warm at best. Half the party didn’t receive their meals until the other half was pretty much done.

Meals were just ok. Box sauce for the pasta and prefab other items (burger, fish)

Atmosphere: 1

Food: 2

Service: 1

It took an hour between our party of 7's first entre and last entre to arrive... as in we all ate one at a time except for one person who's incorrect entre arrived last so she didn't eat at all. The GF items on the menu are NOT GF. ie GF Chicken Wings came breaded & Salad also marked GF came with breaded chicken on it. I am celiac and was shocked that a Holiday Inn would be so irresponsible with peoples health. The kitchen was obviously understaffed (I believe only one person was cooking everything) and any good manager would have rolled up their sleeves and helped. To make up for the lousy experience we were given one of our salads for free and they didn't charge us for any of the items we didn't receive. Seriously.
I should also mention we were the only group in the restaurant.
I felt very sorry for the waiter who was very apologetic.

Atmosphere: 1

Food: 1

Service: 1

Everything is made from a can or a bag
Or frozen, I highly recommend staying away from this place

Atmosphere: 1

Food: 1

Service: 1

Staff would rather chat behind the serving wall, had to go to the front area 3 times. Gf had hair in her bacon. The interior looks nothing like the photos. What a waste of a location!

Update: They also can’t cook a steak. Medium was served well done. Disappointing this the resto attached to the hotel!

Atmosphere: 1

Food: 1

Service: 1

I ordered room service from here just last night. I used the link to the menu from the holiday inn website. I ordered steak frites. I was asked if I wanted the peppercorn steak, and I said no, that I wanted the steak frites (I’m also not seeing a peppercorn steak on the menu?).

I asked for the garlic mashed and Caesar salad on the side.

30 minutes later, I get a call and say there is no garlic mashed, only fries. I say sure, send fries instead.

Food comes 5 minutes later. I got a peppercorn steak with mushroom sauce? This was packaged with the Caesar salad (in cardboard boxes, in a bag, so it all got tossed in transit). And the fries in a separate box.

I call them and said I ordered the steak frites, I don’t like mushrooms, this isn’t what I ordered etc. She said the menu changed and this is what’s on their menu, not the steak frites. So I guess she sent the closest thing she can think of?

I told them the menu online is drastically different. She sends someone to send me an updated menu and it’s 5 options. That’s it.

Maybe this place is getting hit really hard because of the decreased tourism in the area, but that’s no excuse for such poor communication.

Food: 1

Service: 1

Really bad food, looks like they cook in the microwave. Terrible food but friendly staff. Way overpriced for what it is.

Atmosphere: 3

Food: 2

Service: 4

One of the best hotel breakfast I've ever had!

Atmosphere: 4

Food: 4

Service: 4

We ended up here late last night because there weren’t many options available in the area. Unfortunately, it was a disappointing experience. We ordered pasta for my daughter, and it arrived cold, with a strange-tasting meat sauce. The pasta itself was stale, with many broken pieces.

When I asked the waitress if the pasta was freshly made, she told me it had been cooked in the morning and reused throughout the day. That raises serious food safety concerns. Serving pre-cooked pasta hours later is unacceptable for any restaurant.

This place should seriously reconsider its food handling practices. Cooking fresh pasta isn’t difficult—there’s no excuse for this kind of shortcut. I would strongly recommend avoiding this restaurant.

Atmosphere: 1

Food: 1

Service: 4

I ordered room service. Salmon with broccoli and rice. I've had it this week and it was good today I asked for a side salad and butter for my broccoli. I got a side of cold rice. A tiny piece of salmon under cold salad. They sent margarine up. But no broccoli. Bummer. Lots of money. Not the best food

Atmosphere: 3

Food: 1

Service: 5

Probably the worst experience of my entire life. Food was dog poop and the service was even worse. I will never go back to this awful place also extremely over priced

Atmosphere: 1

Food: 1

Service: 1

Captain highliner fish and chips but worse. Batter not at all crispy but more mushy. Frozen fries. Bad service.

Atmosphere: 3

Food: 1

Service: 1

The staff was kind and the atmosphere was excellent, but the steak was deep-fried and the mashed potatoes were powdered. I felt a bit sick afterward because I don't normally eat that much fat.

Atmosphere: 5

Food: 2

Service: 3

Really I had a fun with my friends, .I recommend sol grill restaurant, nice spoot........ Thank you .

Atmosphere: 5

Food: 5

Service: 5

This was the worst experience everThe food was ok -over priced for what it was though.The service was awful sad part is we were the only guests in the restaurant for about 30 minutes- and still had horrible service.Being members of IHG we will never step foot into this restaurant again and we will also spread the word of this- we will not stay at this Holiday Inn ever again either!We ended up going elsewhere Saturday night and retold our experience and the person we talked to said ohh are you talking about the manager at Sol- so apparently he has a bad reputation and noone wants to work for him.

Atmosphere: 1

Food: 1

Service: 1

Well done

Atmosphere: 5

Food: 5

Service: 5