Cedars Restaurant & Lounge

Food was delicious and our waitress Addison was darling. We had such a good couple of laughs and really enjoyed the whole experience.

Atmosphere: 5

Food: 5

Service: 5

Chelsea was our server. Caught the patio on a perfect 21° day. Everything was 5 star fancy but at the price of the local pub in town. Really glad we stopped in.

Atmosphere: 5

Food: 5

Service: 5

Adding 16 hours later……. On top of all the below one us ended up with what looks like food poisoning from the beef dip in the middle of the night, totally added salt to the injury. All in all, spa and resort is great, the regular staff are great, but stay AWAY from cedars restaurant at all costs!!!! Management does not seem to care and obviously there are some quality/safety issues with food handling.

The resort is great, spa is good. All the staff for the most part are good and helpful. I stay often, but I have an issue with management.

My issue; we had reservations for 5:00 pm for dinner. We arrived 15 min early and the hostess seated us right away. The server was good and took our order pretty quickly. We noticed the restaurant was pretty much empty (it was still a bit early for dinner). We were served our drinks and then our food pretty quickly. Food was ok, nothing great, but ok. We decided to skip desert and come back later in the evening after our spa visit to order it. We paid our bill and were viewing some of the paintings they sell in the restaurant by a local artist, considering purchasing a couple of them. Then a woman i believe by the name Leslie (i have to assume a manager or head server) came to our table within a few minutes of paying our bill and asked us to move to the lounge as our table was reserved by other guests. It was 5:35 (35 minutes after our reservation time) she told us we were welcome to sit in the lounge. The restaurant was mostly empty. We were taken off guard and were planning to leave within 5-10 min anyways, so we got up and left. I decided as this was not the way customer service should be and so i decided to make a formal complaint at front desk. Gentleman was apologetic and very understanding, he left a message for a manager to contact us. Later that night we got back to our room only to see an email message from a manager justifying what this sub manager had done. This place needs an overhaul of managers! Never in my life have i seen such poor dealings with a customer complaint. This is completely unacceptable and i expect more from this place. I am somewhat local and spend much time here but will reconsider for next time! If that specific table was reserved for other guests they should have sat us at any of the other 50 tables in the place. The biggest issue is management has no understanding on what or how customer service works!

Update 5 days later: Whats sad about this is we come here all the time. On the day we checked out, they credited us the last day since we were leaving early and checking out at 11:00 am. They made promises that they were going to investigate and get back to us. Its been 5 days and I’ve heard nothing. Im not expecting any sorts of compensation as i told the manager on the day we left. I do want an apology from the kitchen mgr that started this whole fiasco. I am still waiting!

Atmosphere: 4

Food: 3

Service: 1

Food seems hit and miss but mostly hit. Service is always great.

Atmosphere: 5

Food: 4

Service: 5

We were at the front for good 15 mins and ask can we be help they just ignored us

Atmosphere: 1

Food: 1

Service: 1

Delicious food, really great service. We'll be sure to come back next time we're in Parksville

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cedar Bowl, Prime Rib Beef Dip, West Coast Salmon Trio

Great food. Love the happy hour. Great service

Atmosphere: 4

Food: 5

Service: 5

Great atmosphere, it was pretty busy for Sunday brunch, coffee service was a bit slow. The brunch menu is great!

Atmosphere: 5

Food: 5

Service: 4

An excellent experience tonight!! We were blessed with the lovely Macy this evening as our lounge server. She was very friendly, funny and attentive! The food was very good and quick considering it was completely full. Atmosphere was great. Maybe a different music choice as I feel it was a bit club like. Overall it was outstanding.

Atmosphere: 5

Food: 5

Service: 5

Everything was amazing 👏. 💯👍❤️

Atmosphere: 5

Food: 5

Service: 5

We had the Salmon Wellington and tenderloin steak dinner with prawns topped off with bernaise sc, both dishes were incredible. Our server was absolutely lovely, he helped us to determine which old world vine wine we should try, which is now our new favorite, he also gave us choices on where we could sit. The restaurant itself was clean and nicely laid out. Tables were spaced apart enough to have privacy or accommodate larger groups. We are already planning our next trip to Tigh-Na-Mara to try a new dish!

Seems to me I have been here twice now in a month...kinda like it for a late lunch place. Staff are great, and it's a quiet spot. Perhaps only as is shoulder season at the resort. Definitely will be back again.

The good part is the food and the drink menu blends and complement each other.

I expected so much more from a high end spa resort. Just look at the pics of our food, we couldn’t figure out what the vegetables were, the sauce was burned and lumpy (you can see that in the pics), the salmon wasn’t trimmed properly and even though it was cedar plank salmon I don’t believe it was cooked on cedar and was just thrown in a thin sheet at the end - had no taste.

But…the service was worse than the food! We had a reservation made 2 weeks ago for our anniversary and no one acknowledged the day (every other restaurant we were in did), and they shoved us in a booth with no view (every other restaurant with that much lead time and an anniversary gave us a window seat). And they forgot about us after seating us! 15 minutes after sitting the server ran by us and went ohhhh, didn’t see you there. Hmmmm. The drinks took half hour to come, meal took forever, and we were never checked on during our meal. Horrible service - we have been travelling on Vancouver Island for 10 days and this was the worst place we ate and the worst service. Overpriced and over hyped for what we got. They gave us a $30 credit but that still didn’t make it palatable. Sorry - we wanted it to be amazing !

I had the braised short ribs & I can't stop thinking about it. They were by far, the best meal I've ordered in years.