Boston Pizza

A little strange that your featured drink on the sign as you walk in is a “BP mudslide”. Not only did the waitress not know what this is, when she delivered said drink to the table she said “after some research, the bartender was able to make it”… why feature a drink if they don’t know what it is? Or how to make it for that matter? It was not even close to a mudslide, it was absolutely disgusting. Very odd.

Our waitress also never went over specials with us. Or really cared about how we were doing. It was a rather disappointing experience.

I ordered a new drink when my food arrived, it never showed up before we left. I actually had to ask for the drink that never showed up to not be on my bill.

We will never come back to this location.

So it’s funny walk to Boston Pizza and they have all over the place. Yes, we’re called Boston Pizza, but we’re Canadian and owned.
I have a question for you, Boston Pizza. This is how I left my plate for my server. She picked up my plate saw all this crust on my plate and didn’t ask me if I felt that this was a little bit too much crust to be on a pizza that cost $27 plus taxes. I usually write great reviews yet for a Canadian or so-called Canadian business. Do you really feel this $27 pizza is really worth my hard earned money. I truly wish I would’ve taken a photograph of my girlfriend’s French onion soup and they truly lack of cheese on it yet I thought the picture of the pizza and the lack of ingredients is proof of enough that this company is treating Canadians like an American is treating us Canadians so Boston pizza if you Canadian act like Canadians and treat your customers with proper portions of food.
I figured I would update my post to the owner that responded about me contacting. I’m sorry that I will contact through here yet. I put a new photograph on From a commercial from Boston Pizza. Look at all his ingredients on his pizza then go back and look at all the ingredients on my pizza and then you should have all the investigation you need once again Boston Pizza Treat us like we deserve to be treated like your commercials. Show us being treated lots of ingredients on the things we order now look at my pictures of my pizza and how little the ingredients are so you tell me what you should do to investigate add more ingredients to your pizza so they are worth $27 for a medium pizza.

Good food

We ordered the artichoke and spinach dip to start, two mushroom and chicken pastas and one lasagna. The starter never arrived and when we told our server about it she laughed and said that she forgot. The mushroom and chicken pasta was ok, nothing special, but the lasagna was not a lasagna at all! It was bolognese sauce with normal pasta. Our server never came to check we were happy with our dishes, or if we needed anything else. Overall terrible service, and I think staff needs customer service training. Wouldn’t recommend at all.

Not only did they lose my order, a didn’t offer a discount beyond what we had, the manager left my phone call without a customer service response… talk about RUDE!!! Busy or not it’s your responsibility to be kind to all your customers…. Even if they are rude or demanding satisfaction because of your poor service….

Had the tacos and my wife had the veggie burger.
Tacos were not good at all.
Veggie burger was ok. But so many better restaurants with excellent food in port Alberni. Boston pizza fell short of our expectations. The server was nice.
Gave us a marginal discount due to my not liking the tacos. I ate 1 of the 3 and paid $14 for it.
I’m m afraid the best part of our experience was the view of mt. Arrowsmith,
Likely will not return as there are much better choices locally.
But again the server was pleasant.

had club sandwich. quick service excellent food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caesar Salad

Perfect place to bring the kids. The staff is very friendly and the servers are great.

Atmosphere: 4

Food: 4

Service: 5

We drove to the west coast from Ontario and dined in this BP twice, once for dinner and then for lunch. Both times we had a great experience! Food was great. It was served hot, and the service was friendly. This location also has the nicest bathroom! I've been to a lot of BP restaurants, and this one is one of the better. Kudos!

Atmosphere: 5

Food: 5

Service: 5

Have been eating here for years never a problem for us keep it up.

Atmosphere: 4

Food: 4

Service: 4

Grear place to watch a fight!

This was the worst experience I have ever had there. Service was terrible. Definitely think twice about returning.

Atmosphere: 4

Food: 3

Service: 2

Pizza not from the usual providers. Extensive selection with different sizes and borders. Well topped, great tomato sauce, fits. Plus nice attentive service. Good package, we'll take a look again.

Atmosphere: 5

Food: 5

Service: 5

The old was great !! And the young man that served us was very good and personable!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boston Pizza

Friendly service from the evening crew, which was much appreciated!

Atmosphere: 5

Food: 5

Service: 5