Starbucks

I had a very disappointing experience at this Starbucks location. The staff was unfriendly, rude, and seemed completely uninterested in maintaining the reputation of the brand. As a regular Starbucks customer, I know exactly how much ice and refresher should be in the drink I ordered — and I can say with certainty that this location filled the cup with so much ice that there was barely any room left for the actual drink. This is unacceptable and reflects very poorly on the quality standards I usually associate with Starbucks.

I went to Starbucks on Mother's Day to treat myself! Instead I was met with a staff member who was rude to me through the speaker, and again once I got to the window. And then I was given the wrong drink. I'm extremely disappointed with your service, staff need to do better. Especially on Mother's Day!

I was in the drive through and it was very, very busy. The vehicle in front of me took a very long time to order at least 5 minutes. When they got to the window I could slightly hear the young lady who was working be so friendly and bubbly. When I got to the window she was the same happy and friendly. I was using a gift card and she apologized the scanner wasn't working but said she could enter the code on the back of the card without hesitation. Working retail of any kind is a tough job and she made it look like the easiest thing in the world. I called the store to let them know and they let me know her name is Kiara. Thank you Kiara you made my day.

I rate this place very well, the staff are friendly and enthusiastic, I left my bag here yesterday, May 4, 2025, and I came back to get it and they kept it for me, today I am in the center of Victoria BC, I came back here to get my bag back, thank you very much

Waited 20 min for a coffee!

starbucks is supposed to be welcoming, but i felt like i was doing something wrong just by walking in. yikes, y’all.

Very cute small place, good to go in and relax if you need and the drinks are good, always good and friendly service

I’ve been here twice and each time I’ve felt like they tried to swindle me or they did. I got overcharged on my sandwich and they were not concerned about it. I do not recommend this place.

Great store and employees!!!

convenient parking but no public washroom. friendly staff. coffee had many unfiltered grounds.

Atmosphere: 4

Food: 4

Service: 4

Constant messed up orders. Not even sure what I ended up with last going off but wasn't what I ordered. Not worth it anymore when there are other great Cafe's in our town.

Atmosphere: 1

Food: 1

Service: 1

The town is so small and this plaza is biggest with all the options. SB is like all other but I liked the atmosphere. The patio is amazing with a view of mountains.

Atmosphere: 4

Food: 4

Service: 4

Great Starbucks, run entirely by women, that alone is worth it!

Atmosphere: 5

Food: 4

Service: 5

Amazing service and respectful workers

Kid-friendliness: I'll bring my kids around there any day

Atmosphere: 5

Service: 5

The worst matcha in the world. They don’t seem to have whisked it at all.

Atmosphere: 1

Food: 1

Service: 1