We have been regular customers at this restaurant, but our last two experiences have been disappointing.
Dine-In: During our recent visit, the fish was not fresh, and our plates were dirty. We had to ask for clean ones, and even then, the waiter insisted they were fine until I wiped one with a tissue to show her the spot of dirt. The pickled ginger was inedible—very bitter—which affected the taste of the sushi pieces nearby. Surprisingly, they only addressed the ginger and not the inedible sushi! They also forgot one of the rolls we ordered, and when we inquired, the waitress claimed we hadn't asked for it.
Takeout: We called around 8:30 PM, half an hour before closing, and were informed they would only accept cash since the cashier was closed. We ordered about $55 worth of food, which was ready in 15 minutes. However, except for one roll, the rest was awful. The fish tasted off and smelled really bad, and the pickled ginger was bitter again. We ended up throwing most of the food away. The few bites we had was enough to make us both feel sick. Tribble stomachache!
The next day, I spoke with the lady behind the counter about our experience. She seemed rushed and didn’t let me finish my explanation, offering a $5 discount coupon for our next visit. When I expressed my concerns about the quality of the fish, she dismissed them, saying, "No, the fish is good here... okay, we’ll talk to the owner!" I tell you what, the owner is behind all of this to save cost!
As loyal customers who love supporting local businesses, we are disappointed. This was our favorite sushi restaurant, but we can’t return after these experiences.
0 stars for customer service and 0 stars for food quality! We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
M K
Terrible. Virtually inedible. Not fresh at all and made my stomach feel off. Will be throwing most of it away.
Food: 1
Julie Crothers
It's great for takeaways. Very reasonable. Best to order online.
Feels like a family owned small business. Food is good. Clean and prompt service.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Lemme
We used to order from here all the time but never again, as our last experience was terrible. We always order a rice bowl for our toddler and add vegetables to it (broccoli, carrots and zucchini). We've done this at least a dozen times. The last time the bowl arrived without veggies. When I reached out, the lady (Joanne) was super rude and continued to cut me off and wouldnt listen. She argued with me that she's always there and they never add veggies to the dish. I've told her I have receipts showing that I have done so, and they usually just adjust the price and add $2. She wouldn't listen and raised her voice to the point where she was yelling. I was shocked that this is how they treat a loyal customer. My order also arrived, missing 2 rolls. She was supposed to have the manager or owner contact us, but never did. Very disappointing. One star for the lack of customer service and the recent demise of the food quality and portions.
Andrea Heinrichs
This is our favourite sushi restaurant, and we eat a LOT of sushi. You can't beat the price, and the quality and taste are consistently great. The staff are kind, hardworking and skilled. We've been eating here years and are so glad that this gem is in our neighborhood.
Atmosphere: 5
Food: 5
Service: 5
Cheryl Wheeler
There good
Jackie Dog
This has to be the worst Sushi we've ever had. We ordered for takeout last week. Completely tasteless, the rolls all fell apart when we tried to pick them up Tempura was burnt with mostly carrot and zucchini. The beef roll tasted like deli meat. My partner could not eat it, so we ended up throwing it all away. So much for our very rarely lunch get together during the week. ?
Atmosphere: 1
Food: 1
Service: 1
stephan kirsh
First time here and definitely will be back.
Atmosphere: 4
Food: 5
Service: 5
Bob Jones
The Red Dragon roll is my favorite here, that and a bowl of rice and chicken teriyaki, with the chicken made extra crispy. Everyone is always pleasant, and the food quality and taste are amazing.
This place just really has bad food. The chicken is old and tough and the sushi is just ok sometimes, sometimes bad.
Covid experience: The cashier wasn't wearing a mask and coughed all over next to the food. Terrifying experience considering there's a virus around. I wish they took safety precautions like wearing a mask. Never ever coming back!
Atmosphere: 4
Food: 1
Service: 3
Daria Kolomiets
We have been the loyal customers of Hiro sushi for more than 3 year. But today was the last day we bought sushi there. We waited for an hour for our order that, as we were told, should have been ready in 20 min. 1 HOUR! Totally unacceptable. The staff did not even apologize. Nobody cared. Absolute disappointment.
Christian Serban
One of the best Sushi spots in the area, truly a hidden gem. The staff are all so nice and the food is the highlight. I have came here for years and I will continue to for the rest of my life (or as long as i can)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Salmon Sashimi
Chris
This freezer was dirty so I guess the rest of the kitchen is. The seaweed is chewy low quality but the price is very low so I got exactly what I paid for.Service consisted on the phone until I got up to get my own napkins. Never asked if everything was ok.Tea was half full and so was the water. Pass.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Teriyaki Box
Yuni Aldrich
WORST experience ever; from beginning to end. I would never EVER go back or order to takeout from this place.
We have been regular customers at this restaurant, but our last two experiences have been disappointing.
Dine-In: During our recent visit, the fish was not fresh, and our plates were dirty. We had to ask for clean ones, and even then, the waiter insisted they were fine until I wiped one with a tissue to show her the spot of dirt. The pickled ginger was inedible—very bitter—which affected the taste of the sushi pieces nearby. Surprisingly, they only addressed the ginger and not the inedible sushi! They also forgot one of the rolls we ordered, and when we inquired, the waitress claimed we hadn't asked for it.
Takeout: We called around 8:30 PM, half an hour before closing, and were informed they would only accept cash since the cashier was closed. We ordered about $55 worth of food, which was ready in 15 minutes. However, except for one roll, the rest was awful. The fish tasted off and smelled really bad, and the pickled ginger was bitter again. We ended up throwing most of the food away. The few bites we had was enough to make us both feel sick. Tribble stomachache!
The next day, I spoke with the lady behind the counter about our experience. She seemed rushed and didn’t let me finish my explanation, offering a $5 discount coupon for our next visit. When I expressed my concerns about the quality of the fish, she dismissed them, saying, "No, the fish is good here... okay, we’ll talk to the owner!" I tell you what, the owner is behind all of this to save cost!
As loyal customers who love supporting local businesses, we are disappointed. This was our favorite sushi restaurant, but we can’t return after these experiences.
0 stars for customer service and 0 stars for food quality! We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Terrible. Virtually inedible. Not fresh at all and made my stomach feel off. Will be throwing most of it away.
Food: 1
It's great for takeaways. Very reasonable. Best to order online.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Miso Soup, Tempura, Roll, Avocado
Feels like a family owned small business. Food is good. Clean and prompt service.
Atmosphere: 5
Food: 5
Service: 5
We used to order from here all the time but never again, as our last experience was terrible. We always order a rice bowl for our toddler and add vegetables to it (broccoli, carrots and zucchini). We've done this at least a dozen times. The last time the bowl arrived without veggies. When I reached out, the lady (Joanne) was super rude and continued to cut me off and wouldnt listen. She argued with me that she's always there and they never add veggies to the dish. I've told her I have receipts showing that I have done so, and they usually just adjust the price and add $2. She wouldn't listen and raised her voice to the point where she was yelling. I was shocked that this is how they treat a loyal customer. My order also arrived, missing 2 rolls. She was supposed to have the manager or owner contact us, but never did. Very disappointing. One star for the lack of customer service and the recent demise of the food quality and portions.
This is our favourite sushi restaurant, and we eat a LOT of sushi. You can't beat the price, and the quality and taste are consistently great. The staff are kind, hardworking and skilled. We've been eating here years and are so glad that this gem is in our neighborhood.
Atmosphere: 5
Food: 5
Service: 5
There good
This has to be the worst Sushi we've ever had. We ordered for takeout last week. Completely tasteless, the rolls all fell apart when we tried to pick them up Tempura was burnt with mostly carrot and zucchini. The beef roll tasted like deli meat. My partner could not eat it, so we ended up throwing it all away. So much for our very rarely lunch get together during the week. ?
Atmosphere: 1
Food: 1
Service: 1
First time here and definitely will be back.
Atmosphere: 4
Food: 5
Service: 5
The Red Dragon roll is my favorite here, that and a bowl of rice and chicken teriyaki, with the chicken made extra crispy. Everyone is always pleasant, and the food quality and taste are amazing.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
This place just really has bad food. The chicken is old and tough and the sushi is just ok sometimes, sometimes bad.
Covid experience:
The cashier wasn't wearing a mask and coughed all over next to the food. Terrifying experience considering there's a virus around. I wish they took safety precautions like wearing a mask. Never ever coming back!
Atmosphere: 4
Food: 1
Service: 3
We have been the loyal customers of Hiro sushi for more than 3 year. But today was the last day we bought sushi there. We waited for an hour for our order that, as we were told, should have been ready in 20 min. 1 HOUR! Totally unacceptable. The staff did not even apologize. Nobody cared. Absolute disappointment.
One of the best Sushi spots in the area, truly a hidden gem. The staff are all so nice and the food is the highlight. I have came here for years and I will continue to for the rest of my life (or as long as i can)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll, Salmon Sashimi
This freezer was dirty so I guess the rest of the kitchen is. The seaweed is chewy low quality but the price is very low so I got exactly what I paid for.Service consisted on the phone until I got up to get my own napkins. Never asked if everything was ok.Tea was half full and so was the water. Pass.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Chicken Teriyaki Box
WORST experience ever; from beginning to end. I would never EVER go back or order to takeout from this place.
Kid-friendliness: IT is not friendly at all!
Atmosphere: 1
Food: 2
Service: 1
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