It is a clean restaurant with very polite, friendly and kind staff. I've always had a good experience at this McDonald's branch and I recommend going to this branch. Of course, keep this in mind when I review a restaurant, I only compare it to similar ones, not to other restaurant levels. Kenneth is one of the best restaurants employee.
Atmosphere: 5
Food: 5
Service: 5
lily lu
Unfair Parking Fine – McDonald’s Doesn’t Care
Avoid this location if you don’t want to risk an unfair fine from Royal Parking. The officer used sneaky tactics—folding the ticket into the windshield and citing me for “walking off,” even though I had proof I stayed under 10 minutes for a quick take-out.
What’s worse is that McDonald’s is doing nothing about it. They simply kick the issue to Royal Parking instead of standing up for their own customers. If this is how they allow revenue to be generated on their premises, it’s honestly sickening.
Atmosphere: 1
Food: 1
Service: 1
Kathy K.
Like the indoor playground for my granddaughter.
Atmosphere: 5
Food: 5
Service: 5
Mani Norouzi
I honestly can’t believe how terrible this McDonald’s is. I’ve had bad fast food before, but this place takes it to a whole new level of hellish. It’s like no one working here cares at all—especially the manager, who clearly must not give a single damn about how this place is run. If they did, the staff wouldn’t be acting like they’re starring in a prison riot.
Let me be blunt: the employees here are insanely rude. I walked in and immediately felt tension in the air. I tried to place a simple order, and they were already rolling their eyes, slamming things around, and huffing like I was bothering them by daring to exist. One of them actually cursed at me when I asked politely if my order was ready after waiting nearly 30 minutes. I’m not exaggerating—they dropped the F-word, right in front of my toddler.
To make it worse, the way they were looking at me and talking under their breath made me feel like they were about to physically fight me. It was aggressive, uncomfortable, and honestly scary. It made my baby start crying—yes, an innocent child was so scared by the angry, yelling employees that they burst into tears. That alone should be enough to get this place shut down. My kid was traumatized and is now scared to even walk into restaurants.
And the food? Don’t even get me started. What we received was not food—it was raw, sloppy trash. The burger patties were pink in the middle, cold, and chewy. The nuggets looked like they had been microwaved for five seconds—soggy, pale, and suspiciously undercooked. It was unsafe, unappetizing, and straight-up dangerous to serve to anyone, especially a child.
The staff didn’t care one bit when I brought it up. They just shrugged, refused to remake it properly, and said “that’s how it comes” with a nasty attitude. At that point I had enough. I left with a hungry, crying child, a ruined day, and a burning question: how is this place still open?
Let me be crystal clear: 🚫 The manager clearly does not care about their job or their customers 🚫 The employees are hostile, vulgar, and aggressive 🚫 They serve RAW, inedible food 🚫 They terrified a small child with their behavior 🚫 The entire place is a disgusting, unsafe, stressful nightmare
I don’t usually write reviews, but this was so awful I had to warn others. This location is not just bad—it’s dangerous, emotionally scarring, and completely unacceptable. Shut it down, retrain the staff, and get someone in charge who actually cares, because right now this McDonald’s is an embarrassment to the entire brand.
Atmosphere: 1
Food: 1
Service: 1
Broo Brooyee
I don’t even know where to start with how unbelievably bad this place is. If you’re thinking of eating here, please do yourself a favor and walk away now. This McDonald’s is, without exaggeration, one of the worst fast-food experiences I’ve ever had in my life, and I’ve eaten in plenty of questionable spots.
First of all, let’s talk about the cleanliness—or rather, the complete lack of it. The floors were sticky like someone had dumped a gallon of soda and just left it to ferment. Tables were covered in greasy smears and random bits of food, and nobody seemed remotely interested in cleaning them. Even the self-serve kiosks were disgusting, with fingerprints and old ketchup crusted on the screens.
Moving on to the service, which was so bad it felt like a prank. The employees looked like they would rather be anywhere else on earth, which I can almost understand, but they took it to a whole new level of indifference. I waited over twenty-five minutes for a basic order: a Big Mac meal and some nuggets. When I finally got my food, it was wrong—twice. They forgot my fries, then gave me cold, shriveled fries when I asked again. No apology, no eye contact, nothing.
The food itself was absolute garbage, even by fast-food standards. The burger was slapped together so carelessly that half the toppings were stuck to the inside of the box. The bun was stale. The meat was lukewarm and tasted like it had been sitting out for hours. The nuggets were soggy, the fries were limp, and everything was oversalted to the point of being almost inedible. I honestly felt queasy after a few bites.
As if that weren’t enough, the bathrooms were an unspeakable horror. The smell hit me before I even opened the door. There was trash all over the floor, the sink was clogged, and there was no soap or paper towels. It was like they hadn’t cleaned it in days.
To top it off, the prices were ridiculous for the quality (or lack thereof). I’ve had better meals at gas stations.
I don’t expect a Michelin-starred experience at McDonald’s, but I do expect something halfway decent and at least edible. This location can’t even manage that. The whole place felt like it was held together by apathy and old grease.
Atmosphere: 1
Food: 1
Service: 1
Leonard Rossbach
we didn’t have a car and we were really hungry but the employees didn’t let us order food. there was no traffic at all and the only reason why they didn’t let us order is that they are lazy
Atmosphere: 1
Food: 1
Service: 1
ellys
Refused to give us a water even when we asked to pay for it what is there problem everyone had an attitude never goong there again.
Atmosphere: 1
Food: 1
Service: 1
XI TRON
CATTT300CASHE
Kylie Rose
today i came to get two cups of iced water, i was then told i have to purchase something in order to get water so i offered to buy sauce but the lady on the drive through microphone was very rude and unpolite. Plus we are always buying from here and spending thousands per month for bullshit mcdonald’s. i then drove to the window and politely asked again and the filipino lady told me “i can’t do that” it’s basic human rights to give water to customers plus it’s not coming out of her pockets! i’m very disappointed in this staff and this company, never buying again, mcdonald’s needs to work on their policies!
We just want some hot water after we had ice cream but this location has decided to charge for hot water when no other locations do.
chris greene
Absolutely atrocious burger staff, horrible, wait times absolutely noisy kids, awful place to go. I ordered extra pickle extra onion and this is what I got instead. I'm going to be staying far away from this dive in the future.Clearly, these teenagers can't make a burger or even properly read a board. Wish I could give them zero stars. One star is far too generous. Attached is the horrible burger that I got tonight. No sense complaining to the staff, as it'll just fall on deaf ears.
Mag B
Kenneth served us today he is an excellent representative very friendly and keeps busy cleaning when he has time. We love that you now have oat beverage. We were at the McDonald's on Ottawa Street in Port Coquitlam.
Mario R
I understand the need to get food out fast, but come on. I’ve worked at a McDonald’s for 4 years and i would be embarrassed to stack a sandwich like this. Happens all the time at this one.
Literally looked over after writing this and my wife pulled a hair from her McMuffin. Yikes. No hair nets, I suppose.
Most clean McDonald’s near Vancouver
Atmosphere: 5
Food: 4
Service: 5
It is a clean restaurant with very polite, friendly and kind staff.
I've always had a good experience at this McDonald's branch and I recommend going to this branch.
Of course, keep this in mind when I review a restaurant, I only compare it to similar ones, not to other restaurant levels.
Kenneth is one of the best restaurants employee.
Atmosphere: 5
Food: 5
Service: 5
Unfair Parking Fine – McDonald’s Doesn’t Care
Avoid this location if you don’t want to risk an unfair fine from Royal Parking. The officer used sneaky tactics—folding the ticket into the windshield and citing me for “walking off,” even though I had proof I stayed under 10 minutes for a quick take-out.
What’s worse is that McDonald’s is doing nothing about it. They simply kick the issue to Royal Parking instead of standing up for their own customers. If this is how they allow revenue to be generated on their premises, it’s honestly sickening.
Atmosphere: 1
Food: 1
Service: 1
Like the indoor playground for my granddaughter.
Atmosphere: 5
Food: 5
Service: 5
I honestly can’t believe how terrible this McDonald’s is. I’ve had bad fast food before, but this place takes it to a whole new level of hellish. It’s like no one working here cares at all—especially the manager, who clearly must not give a single damn about how this place is run. If they did, the staff wouldn’t be acting like they’re starring in a prison riot.
Let me be blunt: the employees here are insanely rude. I walked in and immediately felt tension in the air. I tried to place a simple order, and they were already rolling their eyes, slamming things around, and huffing like I was bothering them by daring to exist. One of them actually cursed at me when I asked politely if my order was ready after waiting nearly 30 minutes. I’m not exaggerating—they dropped the F-word, right in front of my toddler.
To make it worse, the way they were looking at me and talking under their breath made me feel like they were about to physically fight me. It was aggressive, uncomfortable, and honestly scary. It made my baby start crying—yes, an innocent child was so scared by the angry, yelling employees that they burst into tears. That alone should be enough to get this place shut down. My kid was traumatized and is now scared to even walk into restaurants.
And the food? Don’t even get me started. What we received was not food—it was raw, sloppy trash. The burger patties were pink in the middle, cold, and chewy. The nuggets looked like they had been microwaved for five seconds—soggy, pale, and suspiciously undercooked. It was unsafe, unappetizing, and straight-up dangerous to serve to anyone, especially a child.
The staff didn’t care one bit when I brought it up. They just shrugged, refused to remake it properly, and said “that’s how it comes” with a nasty attitude. At that point I had enough. I left with a hungry, crying child, a ruined day, and a burning question: how is this place still open?
Let me be crystal clear:
🚫 The manager clearly does not care about their job or their customers
🚫 The employees are hostile, vulgar, and aggressive
🚫 They serve RAW, inedible food
🚫 They terrified a small child with their behavior
🚫 The entire place is a disgusting, unsafe, stressful nightmare
I don’t usually write reviews, but this was so awful I had to warn others. This location is not just bad—it’s dangerous, emotionally scarring, and completely unacceptable. Shut it down, retrain the staff, and get someone in charge who actually cares, because right now this McDonald’s is an embarrassment to the entire brand.
Atmosphere: 1
Food: 1
Service: 1
I don’t even know where to start with how unbelievably bad this place is. If you’re thinking of eating here, please do yourself a favor and walk away now. This McDonald’s is, without exaggeration, one of the worst fast-food experiences I’ve ever had in my life, and I’ve eaten in plenty of questionable spots.
First of all, let’s talk about the cleanliness—or rather, the complete lack of it. The floors were sticky like someone had dumped a gallon of soda and just left it to ferment. Tables were covered in greasy smears and random bits of food, and nobody seemed remotely interested in cleaning them. Even the self-serve kiosks were disgusting, with fingerprints and old ketchup crusted on the screens.
Moving on to the service, which was so bad it felt like a prank. The employees looked like they would rather be anywhere else on earth, which I can almost understand, but they took it to a whole new level of indifference. I waited over twenty-five minutes for a basic order: a Big Mac meal and some nuggets. When I finally got my food, it was wrong—twice. They forgot my fries, then gave me cold, shriveled fries when I asked again. No apology, no eye contact, nothing.
The food itself was absolute garbage, even by fast-food standards. The burger was slapped together so carelessly that half the toppings were stuck to the inside of the box. The bun was stale. The meat was lukewarm and tasted like it had been sitting out for hours. The nuggets were soggy, the fries were limp, and everything was oversalted to the point of being almost inedible. I honestly felt queasy after a few bites.
As if that weren’t enough, the bathrooms were an unspeakable horror. The smell hit me before I even opened the door. There was trash all over the floor, the sink was clogged, and there was no soap or paper towels. It was like they hadn’t cleaned it in days.
To top it off, the prices were ridiculous for the quality (or lack thereof). I’ve had better meals at gas stations.
I don’t expect a Michelin-starred experience at McDonald’s, but I do expect something halfway decent and at least edible. This location can’t even manage that. The whole place felt like it was held together by apathy and old grease.
Atmosphere: 1
Food: 1
Service: 1
we didn’t have a car and we were really hungry but the employees didn’t let us order food. there was no traffic at all and the only reason why they didn’t let us order is that they are lazy
Atmosphere: 1
Food: 1
Service: 1
Refused to give us a water even when we asked to pay for it what is there problem everyone had an attitude never goong there again.
Atmosphere: 1
Food: 1
Service: 1
CATTT300CASHE
today i came to get two cups of iced water, i was then told i have to purchase something in order to get water so i offered to buy sauce but the lady on the drive through microphone was very rude and unpolite. Plus we are always buying from here and spending thousands per month for bullshit mcdonald’s. i then drove to the window and politely asked again and the filipino lady told me “i can’t do that” it’s basic human rights to give water to customers plus it’s not coming out of her pockets! i’m very disappointed in this staff and this company, never buying again, mcdonald’s needs to work on their policies!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Closed for no reason at all at 11:30.
We just want some hot water after we had ice cream but this location has decided to charge for hot water when no other locations do.
Absolutely atrocious burger staff, horrible, wait times absolutely noisy kids, awful place to go. I ordered extra pickle extra onion and this is what I got instead. I'm going to be staying far away from this dive in the future.Clearly, these teenagers can't make a burger or even properly read a board. Wish I could give them zero stars. One star is far too generous. Attached is the horrible burger that I got tonight. No sense complaining to the staff, as it'll just fall on deaf ears.
Kenneth served us today he is an excellent representative very friendly and keeps busy cleaning when he has time. We love that you now have oat beverage. We were at the McDonald's on Ottawa Street in Port Coquitlam.
I understand the need to get food out fast, but come on. I’ve worked at a McDonald’s for 4 years and i would be embarrassed to stack a sandwich like this. Happens all the time at this one.
Literally looked over after writing this and my wife pulled a hair from her McMuffin. Yikes. No hair nets, I suppose.
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