Mucho Burrito Fresh Mexican Grill

Update: the owner did reach out, and addressed the issue.

Edit to respond to the restaurant’s response: After submitting my complaint I got an email confirming that my complaint was received… nonetheless, I’ll forward that email to the email you shared

(I did reach out to Mucho Burrito customer service twice before posting this review, they’re not interested in resolving issues it seems as I never heard back)

I was served completely RAW CHICKEN at this location… (pic below), and when I let them know they offered to make me a new one, which I obviously said no to. Only after insisting was I able to get a refund, and I was only able to get one for the pre-tax and pre-tip burrito price; had to keep the rest of the combo so took my drink, chips & queso and paired them with a burger from five guys next door. I’m extremely disappointed with my experience at this location as I used to really enjoy their food, but the way they dealt with this was abysmal.

Food: 5

Service: 4

I come here often and it has gone downholl recently. Way smaller portion sizes and staff barely knows how to wrap a burrito. Maybe your staff should learn to wrap burritos properly so it's not falling out and a soggy mess when I get it. I hardly ever go here anymore. Saboos next door is way better.

Atmosphere: 3

Food: 3

Service: 3

Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Not a lot of people. Most dreadful restroom I have seen so far. Staff are friendly and nice.

Atmosphere: 3

Food: 4

Service: 3

The food is excellent, but unfortunately, the service and attitude of the staff, including their kindness and energy, leave much to be desired.

Atmosphere: 1

Food: 5

Service: 1

Never been so i thought id try it,well chicken taco was cold,steak taco cold,burrito blah,service was like i was in hurry up get out attitude..not recomended very blah food.

Atmosphere: 2

Food: 1

Service: 1

Hiiii,
I want to share my experience with one girl who is working at this location her name is “Arshnoor”. She is working today on the closing shift. She is so nice with us, we went there at the time of closing but she is preparing our order in very polite way and her customer service is uncountable, she is speaking so politely and she is so humble, I think so she deserve very good position in this and she will be help to the company to get higher and higher customers with her customer service and skills like communication and polite nature. Thank you so much the mucho burrito to hire such this types of employees in your company. I am really really very happy with her customer service please tell her on the behalf of me Thank you to her😊.

Thank you,
Shivam

Vegetarian options: Please add some more vegetarian option it so we can come as many as days. Thank you 😊

Service: 5

Shrimp taco was perfect in terms of freshness and taste. Staff were friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Trio Taco

Tasty and good value. Good size portions.

Atmosphere: 5

Food: 5

Service: 5

Good portions!

Atmosphere: 4

Service: 4

I grabbed the beef barbacoa bowl and it was delicious and a good size portion as well. Ended up taking some home for leftovers. The girls were great here. Def recommend any of their dishes.
Thank you

Atmosphere: 4

Food: 5

Service: 5

First time having mucho burrito! Worst customer service experienced. Being new i ordered 2 bowls and mentioned its my first time having mucho burrito. They asked what i wanted and kept filling bowls very quick. When finished they tell me everyhing extra is going to be charge. Being knew i said if i was told this i would not have added the rest to the bowls. She told me in a rude way ( cant you read top) very frustrating, i asked for her name and manager said she cant give not allowed. Reputation of business is important. Experiencing this i personally wont be coming back to this location. she's so rude

Atmosphere: 1

Food: 1

Service: 1

Food is okay, but let's talk about the customer service, I had a difficult time understanding what they were saying. The conversation about my order was repeated a few times. Esp when they have masks on I can't read their lips either. ?

Sorry, but most likely will not come back.

Atmosphere: 4

Food: 3

Service: 2

Mucho Burrito is king, I mucho love this place.The build your own concept makes it really easy for just about everybody to get a meal they really enjoy. My littlest doesn't like spicy food at all, but even he can eat at Mucho Burrito so long as we avoid the spicy sauces.There are plenty of options, the combination possibilities must be in the thousands for any given dish (taco, burrito, bowls, etc).It's pretty cool that they have ghost pepper sauce, I wish Mucho was around when I was younger, my belly can't tolerate very much of the wicked hot food anymore.Good casual dining for any occasion in my opinion.

Atmosphere: 4

Food: 5

Service: 4

Food is 5/5 no complaints. But costumer service is lacking. Every time I’ve been there they’ve rushed me as if the place was on fire. Why?? There’s hardly ever anyone in there. I was asked repeatedly within a few seconds of entering if I was going to order. Yes! Let me look at the menu!

Atmosphere: 3

Food: 5

Service: 1