Mahdi helped me with my drink and life he had fabulous advice on how to take care of something personal that helped me a lot thanks Mahdi perfect person overall
Atmosphere: 5
Food: 5
Service: 5
Kevin Krabbendam
Coffee and food was as it's supposed to be
Food: 5
Service: 5
Patricia Sarroca
I usually write honest reviews, and as a former food and beverage industry worker, I’ve never felt the need to leave a negative review until now. On October 18, 2024, I had an unusual and frustrating experience at this Starbucks drive-thru.
I ordered my usual drink and was met with upselling, which I politely declined. When I arrived at the drive-thru window, the worker didn’t acknowledge me and seemed distracted by other tasks. He handed me the payment machine in a way that made it hard to see the screen. To my shock, the total was $12.50 for just one drink!
After receiving my drink without any acknowledgment or thanks, I asked for my receipt. Upon reviewing it, I found a $5 tip had been added, which nearly doubled my total. I explained to the worker that I didn’t press a tip option, and he went to get a manager. They claimed I had accidentally selected the tip, but I reiterated that I hadn’t touched the machine at all.
While they eventually processed a refund, I was disappointed with how the situation was handled. Instead of taking responsibility, the staff implied it was my fault. I received one of my receipts back but am still unsure if the refund will be processed correctly.
I urge others to be cautious at this location and double-check their totals. Overall, this experience left me frustrated and concerned about their payment procedures.
Munchica
Great service at this location. Clean, spacious, standard Starbucks with pretty good breakfast options. We had the bagel and the ham and cheese croissant and both were decent.
Atmosphere: 4
Food: 4
Service: 4
Piper Indigo
Asking for a tip after I just spent 15 min sitting in the drive thru waiting for just 2 people in front of me is a great way to make sure I never come back to Starbucks. Asking for tips in the drive thru is insane behaviour
Atmosphere: 1
Food: 3
Service: 2
Adrienne Melville
This location's staff are genuinely the best I've come across, by far!
Timothy Sargent
This Starbuck is set apart by its awesome staff. The baristas and cashiers are all such fine folks. Kinda, excited greetings, service with a smile, and they seem to genuinely enjoy their days. Really worth a visit just to say good morning.
Kid-friendliness: Staff are really great and accommodating to kids. I recommend the kids streamed milk.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Santa Cruz
This location never has matcha lattes available. I dont know if management has changed but for the past 2 months matcha is not available as a hot latte only as a cold drink.
Sahar Kh
I’m deeply disappointed with my recent experience at this Starbucks location. I ordered a coffee for myself and a cup of milk for my child, only to find that the milk had ice in it, which I never requested. When I politely asked for a change, Elisa responded with an unprofessional and aggressive attitude.
Instead of placing the cup politely on the counter in front of me, as is usual, she almost threw it back on the counter, showing no regard for basic customer service. When I noticed the cup wasn’t full and asked why she was being so hostile, she grabbed it again, filled it the rest of the way with even more aggression, and still didn’t offer an apology. I was so shocked by her behavior that I asked to speak to a supervisor. That’s when she told me, “Actually, I’m the supervisor.” I couldn’t believe that someone in a supervisory role would behave this way.
I’ve always appreciated the way Starbucks treats its customers, so this experience was both surprising and disappointing. This level of hostility is unacceptable in any customer service setting. No customer should have to endure this kind of treatment, especially for something as simple as ordering a drink. I will be reporting this to the head office, as it’s crucial that staff in customer-facing roles handle situations with care and respect.
Service: 1
Tim S
This Starbuck is set apart by its awesome staff. The baristas and cashiers are all such fine folks. Kinda, excited greetings, service with a smile, and they seem to genuinely enjoy their days. Really worth a visit just to say good morning.
Kid-friendliness: Staff are really great and accommodating to kids. I recommend the kids streamed milk.
Horrible experience. They charged me twice and tried to get away with it. No apologies were given. Very disappointing to say the least.
Atmosphere: 1
Food: 1
Service: 1
Patrick Scheffer
Comfy. A bit noisy.
b
I don’t know if it was a one off but the staff making coffees this day was terrible. Espresso tasted burnt and the iced coffee was so watery and the cold foam had zero density. Not a good experience at all $12 wasted
Karen Pelkey
I always have a great experience whether I drive through or enter the store. Nice employees always greeting with a smile.
Atmosphere: 5
Food: 5
Service: 5
Regina Loftie
Terrible. Today I went here and got a cake pop, opened up the bag and see this disgusting long hair wrapped all around it. How did they not see that?? Drove home before I opened it so I couldn’t bring it back. Such a waste of money and super gross
Mahdi helped me with my drink and life he had fabulous advice on how to take care of something personal that helped me a lot thanks Mahdi perfect person overall
Atmosphere: 5
Food: 5
Service: 5
Coffee and food was as it's supposed to be
Food: 5
Service: 5
I usually write honest reviews, and as a former food and beverage industry worker, I’ve never felt the need to leave a negative review until now. On October 18, 2024, I had an unusual and frustrating experience at this Starbucks drive-thru.
I ordered my usual drink and was met with upselling, which I politely declined. When I arrived at the drive-thru window, the worker didn’t acknowledge me and seemed distracted by other tasks. He handed me the payment machine in a way that made it hard to see the screen. To my shock, the total was $12.50 for just one drink!
After receiving my drink without any acknowledgment or thanks, I asked for my receipt. Upon reviewing it, I found a $5 tip had been added, which nearly doubled my total. I explained to the worker that I didn’t press a tip option, and he went to get a manager. They claimed I had accidentally selected the tip, but I reiterated that I hadn’t touched the machine at all.
While they eventually processed a refund, I was disappointed with how the situation was handled. Instead of taking responsibility, the staff implied it was my fault. I received one of my receipts back but am still unsure if the refund will be processed correctly.
I urge others to be cautious at this location and double-check their totals. Overall, this experience left me frustrated and concerned about their payment procedures.
Great service at this location. Clean, spacious, standard Starbucks with pretty good breakfast options. We had the bagel and the ham and cheese croissant and both were decent.
Atmosphere: 4
Food: 4
Service: 4
Asking for a tip after I just spent 15 min sitting in the drive thru waiting for just 2 people in front of me is a great way to make sure I never come back to Starbucks. Asking for tips in the drive thru is insane behaviour
Atmosphere: 1
Food: 3
Service: 2
This location's staff are genuinely the best I've come across, by far!
This Starbuck is set apart by its awesome staff. The baristas and cashiers are all such fine folks. Kinda, excited greetings, service with a smile, and they seem to genuinely enjoy their days. Really worth a visit just to say good morning.
Kid-friendliness: Staff are really great and accommodating to kids. I recommend the kids streamed milk.
Atmosphere: 4
Food: 5
Service: 5
This location never has matcha lattes available. I dont know if management has changed but for the past 2 months matcha is not available as a hot latte only as a cold drink.
I’m deeply disappointed with my recent experience at this Starbucks location. I ordered a coffee for myself and a cup of milk for my child, only to find that the milk had ice in it, which I never requested. When I politely asked for a change, Elisa responded with an unprofessional and aggressive attitude.
Instead of placing the cup politely on the counter in front of me, as is usual, she almost threw it back on the counter, showing no regard for basic customer service. When I noticed the cup wasn’t full and asked why she was being so hostile, she grabbed it again, filled it the rest of the way with even more aggression, and still didn’t offer an apology. I was so shocked by her behavior that I asked to speak to a supervisor. That’s when she told me, “Actually, I’m the supervisor.” I couldn’t believe that someone in a supervisory role would behave this way.
I’ve always appreciated the way Starbucks treats its customers, so this experience was both surprising and disappointing. This level of hostility is unacceptable in any customer service setting. No customer should have to endure this kind of treatment, especially for something as simple as ordering a drink. I will be reporting this to the head office, as it’s crucial that staff in customer-facing roles handle situations with care and respect.
Service: 1
This Starbuck is set apart by its awesome staff. The baristas and cashiers are all such fine folks. Kinda, excited greetings, service with a smile, and they seem to genuinely enjoy their days. Really worth a visit just to say good morning.
Kid-friendliness: Staff are really great and accommodating to kids. I recommend the kids streamed milk.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Horrible experience. They charged me twice and tried to get away with it. No apologies were given. Very disappointing to say the least.
Atmosphere: 1
Food: 1
Service: 1
Comfy. A bit noisy.
I don’t know if it was a one off but the staff making coffees this day was terrible. Espresso tasted burnt and the iced coffee was so watery and the cold foam had zero density. Not a good experience at all $12 wasted
I always have a great experience whether I drive through or enter the store. Nice employees always greeting with a smile.
Atmosphere: 5
Food: 5
Service: 5
Terrible. Today I went here and got a cake pop, opened up the bag and see this disgusting long hair wrapped all around it. How did they not see that?? Drove home before I opened it so I couldn’t bring it back. Such a waste of money and super gross
Food: 1
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