I did the drive thru. Normally Starbucks is very consistent but today I got a tall coffee which is smaller than it use to be. The problem was wrong lid. I put it on my cup holder and every time I tried to pick it up the lid came right off. If I grabbed the cup below the lid the cup gave and the lid popped off. The cup was overfilled and I spilled a lot of coffee. Mostly in the cup holder and around the sides. I have never had this experience before.
Atmosphere: 4
Food: 5
Service: 3
Herb Bujak
Great experience
Atmosphere: 5
Food: 5
Service: 5
Anne Carabine
Great service, friendly helpful staff and delicious food and drinks.
No parking longer than 30 minutes if you want to study there.
Reenu Nandan
My fav Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
Abigail Monterrosa
Always a nice experience. Staff are always wonderful.
Atmosphere: 5
Food: 4
Service: 5
Joshy Charan
I bought an iced coffee at the Maple Ridge location, and it was honestly undrinkable. Since I had to be in Port Coquitlam for an appointment, I stopped at the Broadway location and politely asked if they could remake it. The staff member at the drive-thru refused and was quite rude, saying their policy had changed and they no longer remake drinks from other locations.
However, I called another store afterward, and they confirmed that this isnât trueâthey would have remade it. If stores are going to enforce policies, they should at least be accurate and consistent. I wasnât just disappointed with the coffee, but also with the attitude and misinformation.
VA
They wrote a âheyâ and drew a heart on our drinks when my husband went to pick them up, as we donât normally go in with intentions of being flirted with, it made my partner very uncomfortable and he asked me not to order from here again.
Whether this was an attempt at free marketing (trying to cause people to post this online) or an actual romantic gesture, it seems a bit desperate and unprofessional for a âseriousâ company. If this is what you teach your baristas then I had a completely different idea of what their job duties were.
We know itâs not that big of a deal, however Iâm just reporting this because whether youâre a man or a woman, you donât go into businesses expecting to get intentional advances from the employees. Especially as a woman, Iâd expect that minimum level of professionalism, so itâd be a double standard not to take my partnerâs feelings serious as well, regardless of his gender.
So apparently, you can't order a to-go traveler in the drive-throughâbut they wait until the pay window to tell you. Thanks for the 15-minute wait in the line for nothing. Horrible service.
Service: 1
Ben Murray
The staff at this Starbucks are the friendliest staff I have ever met. Orders are always perfect as well but the staff make this location awesome!
Atmosphere: 5
Food: 5
Service: 5
jason xue
Today my wife birthday , we got a very nice drink from staff Sabrina
She is so nice serving , my wife and I both very happy.
Thanks for her great job
Jay Yu
Atmosphere: 5
Food: 5
Service: 5
Yoonkyung gu
Wrong size, wrong drink from DT. Check your drink before you leave
Asa Armin
Absolutely shameful how this branch is run. Had to wait through the drive-through for 20+ minutes for a godforsaken cup of coffee. This is pathetic.
I did the drive thru. Normally Starbucks is very consistent but today I got a tall coffee which is smaller than it use to be. The problem was wrong lid. I put it on my cup holder and every time I tried to pick it up the lid came right off. If I grabbed the cup below the lid the cup gave and the lid popped off. The cup was overfilled and I spilled a lot of coffee. Mostly in the cup holder and around the sides. I have never had this experience before.
Atmosphere: 4
Food: 5
Service: 3
Great experience
Atmosphere: 5
Food: 5
Service: 5
Great service, friendly helpful staff and delicious food and drinks.
Atmosphere: 5
Food: 5
Service: 5
I went there when they were about to close in one minute but the employee still treated me very nicely with welcoming nature. She made me the best hot chocolate. I love the service and I will visit this location more often.đ©”
Atmosphere: 5
Food: 5
Service: 5
not open today
No parking longer than 30 minutes if you want to study there.
My fav Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
Always a nice experience. Staff are always wonderful.
Atmosphere: 5
Food: 4
Service: 5
I bought an iced coffee at the Maple Ridge location, and it was honestly undrinkable. Since I had to be in Port Coquitlam for an appointment, I stopped at the Broadway location and politely asked if they could remake it. The staff member at the drive-thru refused and was quite rude, saying their policy had changed and they no longer remake drinks from other locations.
However, I called another store afterward, and they confirmed that this isnât trueâthey would have remade it. If stores are going to enforce policies, they should at least be accurate and consistent. I wasnât just disappointed with the coffee, but also with the attitude and misinformation.
They wrote a âheyâ and drew a heart on our drinks when my husband went to pick them up, as we donât normally go in with intentions of being flirted with, it made my partner very uncomfortable and he asked me not to order from here again.
Whether this was an attempt at free marketing (trying to cause people to post this online) or an actual romantic gesture, it seems a bit desperate and unprofessional for a âseriousâ company. If this is what you teach your baristas then I had a completely different idea of what their job duties were.
We know itâs not that big of a deal, however Iâm just reporting this because whether youâre a man or a woman, you donât go into businesses expecting to get intentional advances from the employees. Especially as a woman, Iâd expect that minimum level of professionalism, so itâd be a double standard not to take my partnerâs feelings serious as well, regardless of his gender.
This was on August 1st at 2:18 PM.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So apparently, you can't order a to-go traveler in the drive-throughâbut they wait until the pay window to tell you. Thanks for the 15-minute wait in the line for nothing. Horrible service.
Service: 1
The staff at this Starbucks are the friendliest staff I have ever met. Orders are always perfect as well but the staff make this location awesome!
Atmosphere: 5
Food: 5
Service: 5
Today my wife birthday , we got a very nice drink from staff Sabrina
She is so nice serving , my wife and I both very happy.
Thanks for her great job
Jay Yu
Atmosphere: 5
Food: 5
Service: 5
Wrong size, wrong drink from DT. Check your drink before you leave
Absolutely shameful how this branch is run. Had to wait through the drive-through for 20+ minutes for a godforsaken cup of coffee. This is pathetic.
Brian Niccol: are you listening?
Service: 1
Loading...