Tim Hortons - Temporarily Closed

This is one of the most poorly managed THs in BC, and western Canada. Staff entirely focused on a drive thru with low flo, and abandoning a new staff member to manage a long lineup for walkin. I was first in line and it took 20 mins to get my order because training is not done properly. The manager is non-existent wandering around with a paper in her hand. 35 minutes to get a coffee and box of muffins with 8 people behind me. Staff ignored me multiple times when I requested my drink that was finished, sitting and getting cold, behind the counter. Rude, poorly run, and this is a common occurrence, which is why I rarely visit.

Atmosphere: 1

Food: 3

Service: 1

This restaurant has a good ambiance, lots of parking, clean outside and inside. Fresh and delicious food, good customer service.

Atmosphere: 5

Food: 5

Service: 5

Good food.

Atmosphere: 5

Food: 5

Service: 5

It was spectacular experience for us, my families drop in this Tims to grab some food and drinks on the way to our destination. This Tims Hortons has the cleanest washroom I eversee and the front counter staffs are so nice and friendly to their customers eventhough its so busy. For the food and drinks all I say is so good and taste fresh.

I just want to express and shared my experience visiting tim hortons uptown . For giving us the best service and very welcoming staff and i just loved how they being friendly to each every customer’s . Also i like how fresh their coffee and warmed the food which what i liked . ❤️ good ambience cleaned washroom it’s all worth to come back 🥰

Atmosphere: 5

Food: 5

Service: 5

I had nice experience at timmies. The food was fresh and the quality was also good.

Atmosphere: 5

Food: 5

Service: 5

Always a great experience at Tim Hortons! The coffee is consistently fresh and the staff are friendly and efficient, even during the morning rush. I love grabbing a double-double and a fresh breakfast sandwich on my way to work

Atmosphere: 5

Food: 5

Service: 5

Such friendly staff and great atmosphere! It’s impressive in how fast they provide quality service!!

Atmosphere: 5

Food: 5

Service: 5

Worst experience.I visited 2am for coffee. Workers are very rude and misbehave.overall i would say that if you don’t wanna work then what are you doing here ? 👞

Very irritated with this tim Hortons. Workers do not follow simple instructions and supervisors are rude, also not listening to instructions and issues when brought up.

Food: 1

Service: 1

I visited your drive-thru around 3:00 AM, and I was extremely disappointed by the behavior of the staff on duty, who appeared to be philippino. They were completely uncooperative and rude throughout the interaction.

I ordered a croissant, and the staff told me I would have to wait for one hour, which is absolutely unacceptable for a drive-thru service. I also requested less ice in my coffee, but they gave me a cup that was half full of ice instead.

Additionally, they were speaking in their own language while looking at us, which was very unprofessional and made me feel uncomfortable — as it seemed they were talking about us.

This experience was completely below your brand’s service standards. I request you to take strict action against the staff on duty and ensure such behavior is not repeated in the future.

Atmosphere: 1

Food: 1

Service: 1

I just sat in line for almost 20 minutes. 3 people bailed because they waited so long. Very disappointed.

Atmosphere: 1

Food: 3

Service: 1

How is it so hard to confuse vanilla and pumpkin spice? Cause y'all do it a lot.

Also your pumpkin spice sucks.

Also why the online form shit? Can't use it without the order number they didn't give me. Just hire people that comprehend English and give a damn about their jobs.

Tim Horton serves a purpose. Not great but decent.

Atmosphere: 2

Food: 3

Service: 3

Sept 21,2025 4:30pm not busy at all took 15-20 waited for my bagel i guess guy in back dont no what hes doing in never get food there again

Atmosphere: 1

Food: 1