They gave us burnt wrap and rude employee they have. Not expected, very bad experience
Atmosphere: 1
Service: 1
Travis Burgie
Coffee is great 👍 👌
Atmosphere: 5
Food: 5
Service: 5
Bryce Maynard Winter
Restaurant feels too small, understaffed and possibly a bit unorganized?
Rubby Saini
Quick stop to get a coffee. Place was clean and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Lucky Ould
First experience of Tim Horton!! OMG FRENCH VANILLA!!
Atmosphere: 5
Food: 5
Service: 5
Khushwinder Singh Brar
THANK YOU FOR BURNING AND NOT REPLACING MY ORDER.
Food: 1
Service: 1
Fatima Khan
I was visiting from London and was excited to try Tim Hortons, but I had a disappointing and rude experience. I was initially served by a lovely Indian lady (whose name I unfortunately forgot), and she provided great service. We purchased over $20 worth of items, but either I or the server made an error with one of the donuts.
I went back to explain the issue and was assisted by another server, who then called over a rude woman named Mai, who appeared to be of Chinese/Filipino descent. She rudely told me it was my fault and insisted I would have to pay for a new donut because I had taken a bite. She didn’t even bother to ask what went wrong or request a receipt; she simply blamed me. It felt as though a small mistake with a donut was enough to ruin the entire experience.
The manager or supervisor really needs to address her behavior, as it led to this negative review. After seeing I was upset, they offered to waive the cost of the donut, but the embarrassment caused in front of other customers made me insist on paying and getting a receipt. This visit completely soured my Tim Hortons experience. Since being here, I’ve spent over $400 with the brand in just one week, but this incident has made me question whether they truly care about their customers. Out of principle, I’ll be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Amin sadeghi
Mot was super helpful and phenomenal on service. She was super kind. Thanks🎯🔥
Atmosphere: 5
Food: 5
Service: 5
Casey Heyward
Has my heart
Atmosphere: 5
Food: 5
Service: 5
Abhinav Garg
The staff here is too awesome and always deliver food with a cute smile.😊😊 I love how they greet the people while taking orders and that’s what a customer need in exchange.
This store has a Wendy's attached. Stopped in for breakfast on the way to Whistler. Egg muffin and coffee.
Atmosphere: 3
Food: 3
Service: 3
Key-le-la Harry
We often come to Tim Hortins drive thru for breakfast and this morning we ordered and my partner likes to order a bagel with extra cream cheese. We have on many occasions have ordered extra cream cheese and have not received extra. I use to work at a Tim Hortins and I know what extra looks like. My partner had ask to please remember to add the extra because the last bagel was "hideous" meaning he was upset that he had to pay for extra and didn't receive extra. I know that you are working on a clock to make it seconds from ordering to window but the quality of service has been bad as in when we reached the window my partner received a dirty look from one of the women in the window. I understand the feedback was not the best wording but in customer service we should always be professional. The way this lady look at my partner through the window is what I am relating to as bad. She glared at him and made it a point that we see her glaring at him the entire time they were serving us. She was not the one handing us the food so she had no reason to be mean mugging us. All we wanted to make sure is that our order was right and had the extra cream cheese that we paid for. I worked at a Tim Hortins for two years and worked drive thru and never would I think to mean mug the customers in this way. It was very unprofessional and uncalled for. I would never glare at someone for something so miniscule as asking to make our order right this time. He didn't use a mean tone or yell or use profanity he just said "my last order was hideous" to get his point across that he wants his order right this time.
Atmosphere: 1
Food: 1
Service: 1
Monica Williams
We tried to order in the drive thru 11 min before closing. The woman said we couldn't order any food (only drinks) because they would be closing in 5 min. Actually, it was 11 min and all we ordered was a muffin. This is a drive-thru restaurant and your hours end at 11p. This is a joke. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
John Bradshaw
Great hot chocolate on a chilly day. Really friendly service.
They gave us burnt wrap and rude employee they have. Not expected, very bad experience
Atmosphere: 1
Service: 1
Coffee is great 👍 👌
Atmosphere: 5
Food: 5
Service: 5
Restaurant feels too small, understaffed and possibly a bit unorganized?
Quick stop to get a coffee. Place was clean and the service was great.
Atmosphere: 5
Food: 5
Service: 5
First experience of Tim Horton!!
OMG FRENCH VANILLA!!
Atmosphere: 5
Food: 5
Service: 5
THANK YOU FOR BURNING AND NOT REPLACING MY ORDER.
Food: 1
Service: 1
I was visiting from London and was excited to try Tim Hortons, but I had a disappointing and rude experience. I was initially served by a lovely Indian lady (whose name I unfortunately forgot), and she provided great service. We purchased over $20 worth of items, but either I or the server made an error with one of the donuts.
I went back to explain the issue and was assisted by another server, who then called over a rude woman named Mai, who appeared to be of Chinese/Filipino descent. She rudely told me it was my fault and insisted I would have to pay for a new donut because I had taken a bite. She didn’t even bother to ask what went wrong or request a receipt; she simply blamed me. It felt as though a small mistake with a donut was enough to ruin the entire experience.
The manager or supervisor really needs to address her behavior, as it led to this negative review. After seeing I was upset, they offered to waive the cost of the donut, but the embarrassment caused in front of other customers made me insist on paying and getting a receipt. This visit completely soured my Tim Hortons experience. Since being here, I’ve spent over $400 with the brand in just one week, but this incident has made me question whether they truly care about their customers. Out of principle, I’ll be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Mot was super helpful and phenomenal on service. She was super kind. Thanks🎯🔥
Atmosphere: 5
Food: 5
Service: 5
Has my heart
Atmosphere: 5
Food: 5
Service: 5
The staff here is too awesome and always deliver food with a cute smile.😊😊
I love how they greet the people while taking orders and that’s what a customer need in exchange.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This store has a Wendy's attached.
Stopped in for breakfast on the way to Whistler. Egg muffin and coffee.
Atmosphere: 3
Food: 3
Service: 3
We often come to Tim Hortins drive thru for breakfast and this morning we ordered and my partner likes to order a bagel with extra cream cheese. We have on many occasions have ordered extra cream cheese and have not received extra. I use to work at a Tim Hortins and I know what extra looks like. My partner had ask to please remember to add the extra because the last bagel was "hideous" meaning he was upset that he had to pay for extra and didn't receive extra. I know that you are working on a clock to make it seconds from ordering to window but the quality of service has been bad as in when we reached the window my partner received a dirty look from one of the women in the window. I understand the feedback was not the best wording but in customer service we should always be professional. The way this lady look at my partner through the window is what I am relating to as bad. She glared at him and made it a point that we see her glaring at him the entire time they were serving us. She was not the one handing us the food so she had no reason to be mean mugging us. All we wanted to make sure is that our order was right and had the extra cream cheese that we paid for. I worked at a Tim Hortins for two years and worked drive thru and never would I think to mean mug the customers in this way. It was very unprofessional and uncalled for. I would never glare at someone for something so miniscule as asking to make our order right this time. He didn't use a mean tone or yell or use profanity he just said "my last order was hideous" to get his point across that he wants his order right this time.
Atmosphere: 1
Food: 1
Service: 1
We tried to order in the drive thru 11 min before closing. The woman said we couldn't order any food (only drinks) because they would be closing in 5 min. Actually, it was 11 min and all we ordered was a muffin. This is a drive-thru restaurant and your hours end at 11p. This is a joke. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
Great hot chocolate on a chilly day. Really friendly service.
Atmosphere: 4
Food: 5
Service: 5
They served cold twist and the staff was to rude.
Atmosphere: 1
Food: 1
Service: 1
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