The service from the female host was incredibly immature and rude. Even though there were many empty tables available, she couldn't manage the rotation properly and kept people waiting for a long time for no reason. On top of that, the food was a joke. Our pizza was stiff and dry, like it was a day-old leftover, while other tables were getting fresh ones. Even the people next to us pointed out how bad our pizza looked. We ate one slice and left with the rest because it was unbearable. Definitely the worst Boston Pizza experience ever.
Food: 1
Service: 1
James S
I felt like I was eating pizza, in Boston
Atmosphere: 5
Food: 5
Service: 5
Shawn Wright
Typical Boston Pizza. Ok food, friendly service. Sometimes very long waits for food with minimal customers.
Atmosphere: 3
Food: 3
Service: 3
Anupreet Kaur
I’m writing this review to share a disappointing experience my boyfriend and I had during our recent visit to the Boston Pizza at Tsawwassen Mills (The rating should be a zero actually). We’ve always enjoyed Boston Pizza for its casual, welcoming atmosphere, but this particular visit left us feeling quite the opposite.
When we arrived, we walked toward what looked like a normal seating area. There were no signs, barriers, or indicators showing that the section was closed, so we naturally assumed it was available. As soon as we got there, the server approached us and immediately expressed clear displeasure with our choice of seating. His tone was passive-aggressive, and the way he addressed us made us feel unwelcomed right from the start. Instead of kindly letting us know the area wasn’t open, we were met with attitude that set a really negative tone for the rest of the interaction. Since, when do we start caring about which zone the customer sits in? The most important thing to understand here is, was that behaviour actually necessary?
We completely understand that certain areas may be closed for staff or operational reasons, but as customers, we can only follow what’s indicated. A simple, polite explanation would have been enough. Instead, we were made to feel as if we had done something wrong, which was uncomfortable and unnecessary.
It was disheartening, especially because we came in expecting a normal, pleasant dining experience. I hope management takes this feedback seriously, as first impressions truly matter. A bit more communication and a more welcoming approach from staff would go a long way in improving the guest experience. I don’t think I would actually step into any Boston Pizza location from now onwards!
Atmosphere: 1
Service: 1
Mansi Lamba
very slow service
Food: 2
Service: 1
Cici Miller
Very good food.
Atmosphere: 5
Food: 5
Service: 5
Clay Matile
Awesome TV!
Atmosphere: 5
Food: 4
Service: 4
Linda Soo
Sat in the bar/lounge and was served by a really nice man who was professional, attentive and very honest. Light hair and light eye colour, didn't get his name.
The food portions were a little underwhelming, especially considering the prices. All in all, a unique and wonderful visit!
Atmosphere: 5
Food: 3
Service: 5
Sean S
Jacob the manager was too busy talking to the girls around him rather than helping the tables. Incredibly mismanaged.
Very poorly managed. Kitchen needs better quality control. Front of house staff need more training.
Atmosphere: 3
Food: 2
Service: 1
Joe G
Regularly delayed and misplaced orders resulting in multiple pickup visits waiting 30-40 minutes+ past pickup time. This last time I was told manager will contact you for a refund and had to followup multiple times only to be ghosted. This place unfortunately is mismanaged from my 5+ visits and has resulted in 0 smooth experiences. Would not recommend this location. I drive out to ironwood from tsawassen now as that trip I can atleast reliabily expect my food to be ready on time and not be lied to by management/ownership. Dine-in unfortunately hasnt been any better either. Seems like they're severely understaffed.
Atmosphere: 2
Food: 3
Service: 1
Hello
Great Boston Pizza location! I loved their lunch specials for $15 dollars and the service was great!
Atmosphere: 5
Food: 5
Service: 5
Corey Shaw
Service was very prompt and absolutely friendly! Salad portions are a definitely on the very small side but over tasty food! Great cold glasses of lager and there is always sports on!
Atmosphere: 4
Food: 4
Service: 5
Rodrigo Souza
Everything was so great! Kids had a great time, my son loved the cheese pizza and so did the other kids. I ordered the Philly Cheesestake … amazing! The onions were so crunchy and the stake were great! The dip for the sandwich added extra flavour The staff was so good and helpful. I’ll definitely come back whenever in the area.
Good service and good food.
The service from the female host was incredibly immature and rude. Even though there were many empty tables available, she couldn't manage the rotation properly and kept people waiting for a long time for no reason. On top of that, the food was a joke. Our pizza was stiff and dry, like it was a day-old leftover, while other tables were getting fresh ones. Even the people next to us pointed out how bad our pizza looked. We ate one slice and left with the rest because it was unbearable. Definitely the worst Boston Pizza experience ever.
Food: 1
Service: 1
I felt like I was eating pizza, in Boston
Atmosphere: 5
Food: 5
Service: 5
Typical Boston Pizza. Ok food, friendly service. Sometimes very long waits for food with minimal customers.
Atmosphere: 3
Food: 3
Service: 3
I’m writing this review to share a disappointing experience my boyfriend and I had during our recent visit to the Boston Pizza at Tsawwassen Mills (The rating should be a zero actually). We’ve always enjoyed Boston Pizza for its casual, welcoming atmosphere, but this particular visit left us feeling quite the opposite.
When we arrived, we walked toward what looked like a normal seating area. There were no signs, barriers, or indicators showing that the section was closed, so we naturally assumed it was available. As soon as we got there, the server approached us and immediately expressed clear displeasure with our choice of seating. His tone was passive-aggressive, and the way he addressed us made us feel unwelcomed right from the start. Instead of kindly letting us know the area wasn’t open, we were met with attitude that set a really negative tone for the rest of the interaction. Since, when do we start caring about which zone the customer sits in? The most important thing to understand here is, was that behaviour actually necessary?
We completely understand that certain areas may be closed for staff or operational reasons, but as customers, we can only follow what’s indicated. A simple, polite explanation would have been enough. Instead, we were made to feel as if we had done something wrong, which was uncomfortable and unnecessary.
It was disheartening, especially because we came in expecting a normal, pleasant dining experience. I hope management takes this feedback seriously, as first impressions truly matter. A bit more communication and a more welcoming approach from staff would go a long way in improving the guest experience. I don’t think I would actually step into any Boston Pizza location from now onwards!
Atmosphere: 1
Service: 1
very slow service
Food: 2
Service: 1
Very good food.
Atmosphere: 5
Food: 5
Service: 5
Awesome TV!
Atmosphere: 5
Food: 4
Service: 4
Sat in the bar/lounge and was served by a really nice man who was professional, attentive and very honest. Light hair and light eye colour, didn't get his name.
The food portions were a little underwhelming, especially considering the prices. All in all, a unique and wonderful visit!
Atmosphere: 5
Food: 3
Service: 5
Jacob the manager was too busy talking to the girls around him rather than helping the tables. Incredibly mismanaged.
Service: 1
Restaurantji Recommends
Very poorly managed.
Kitchen needs better quality control.
Front of house staff need more training.
Atmosphere: 3
Food: 2
Service: 1
Regularly delayed and misplaced orders resulting in multiple pickup visits waiting 30-40 minutes+ past pickup time. This last time I was told manager will contact you for a refund and had to followup multiple times only to be ghosted. This place unfortunately is mismanaged from my 5+ visits and has resulted in 0 smooth experiences. Would not recommend this location. I drive out to ironwood from tsawassen now as that trip I can atleast reliabily expect my food to be ready on time and not be lied to by management/ownership. Dine-in unfortunately hasnt been any better either. Seems like they're severely understaffed.
Atmosphere: 2
Food: 3
Service: 1
Great Boston Pizza location! I loved their lunch specials for $15 dollars and the service was great!
Atmosphere: 5
Food: 5
Service: 5
Service was very prompt and absolutely friendly! Salad portions are a definitely on the very small side but over tasty food! Great cold glasses of lager and there is always sports on!
Atmosphere: 4
Food: 4
Service: 5
Everything was so great! Kids had a great time, my son loved the cheese pizza and so did the other kids. I ordered the Philly Cheesestake … amazing! The onions were so crunchy and the stake were great! The dip for the sandwich added extra flavour The staff was so good and helpful. I’ll definitely come back whenever in the area.
Atmosphere: 5
Food: 5
Service: 5
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