Very disappointed with the order and they made mistakes for fourth times. I ordered poutine with an extra curds. I grew up at Quebec with poutine. It is like a must meal for me but one bag of curds isnt enough. I ordered three bags once. I live about 25 minutes out of town of Vanderhoof. Pretty exciting to eat poutine and my heart sank to see that its only one bag of curds not three. For second times, i ordered 2 bags of curds into poutine. Same thing. I went to McDonald's again and spoke to manager that I d like to see two bags of curds to put aside the box of poutine so that is the way I can know that i did pay for two bags. Manager assured it will never happen again ever but for third and fourth times. I paid for two bags of curds into poutine but they never bothered to add an extra curds even was said on bill. I snapped photo on both poutine and bills. Not even two bags of curds there in the poutine box. I am ready to stop going there. I was told that these workers do not speak English that made me pondered if they can read the bills?
My recommendation for curd bags is to put separately from poutine box therefore I ll know that I did paid for two bags not for them to put one bag in it.
Now I lost in total 14 bags of curds from various McDonald's. 4 of them from Vanderhoof. Very disappointed here. Next time I will make sure by open the poutine box ensure its two bags of curds. It is kinda rude and offend for workers tho. I am trying to be polite by accepting the food knowing they do the job accordingly.
One star now until I start to receive the order that I expected that will increase to 5 stars very easily!!! Read these bills before you hand it out! If you cant read. Take English course!
I dont know how to post photo here that I snapped.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Big Sloppy Mac
Dave Miles
McDo What can you say it is ubiquitous
Atmosphere: 3
Food: 4
Service: 5
Natile Grasslin
Fantastic follow up Service by Management. ? Two weeks ago we did not receive our 3rd meal order, but we called when we got home ( 1 hour later, at home). Management was very nice, took our number and replaced my meal today, free of charge, AND with a kind apology. Thank you so much! ?
Atmosphere: 5
Food: 5
Service: 5
K FP
Impressively new McDonald's, I think it's the fanciest one I have been too. Service was prompt and accurate. Spacious inside, lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Mellisa Kingsbury
Food was over all good besides gravy it tastes like vegetable soup without the veggies like how gross
Atmosphere: 5
Food: 3
Service: 5
Val V2k
Ordered 10 piece nuggets and 6 piece and nuggets were spoiled and tried to call them. I hope to get back to me Was drive through
Food: 1
Corina Schmitz
Drive through . Quick and order was correct
Food: 5
Service: 5
Kyle Cameron
Quality, selection and price typical of franchise. Centrally located in Vanderhoof.
Atmosphere: 3
Food: 3
Service: 3
Henry Loveseth
paid for food we did not get
Atmosphere: 3
Food: 2
Service: 1
Ryan Mccomber
Orderd a sweet Jr chilli chicken burger and they didn't have it on the menu. So they added sweet chilli sauce for free. And it was fast. Great service at this McDonald's for sure
Don't often eat at McDonald's but stopped in today on our way back to Prince George. Food and service was amazing, thanks Lorrie you are awesome
Atmosphere: 5
Food: 5
Service: 5
Coach Ben
We went to McDonald’s in Vanderhoof and asked for a no salt grill order so that it would be freshly made. Yes, they served our fries with no salt, but as usual our burgers were cold because they didn’t make us fresh ones like we had asked I give them a one star review for poor customer service. Could be the last time me and my extended family goes to McDonald’s in Vanderhoof because of the cold food always being served not like the McDonald’s we used to know in other cities, right
Atmosphere: 4
Food: 2
Service: 2
funky dawg
Asked for lettuce on my quarter pounder & no lettuce
Atmosphere: 3
Food: 2
Service: 2
Cheryl Bulleid
Busy, good coffee. Good service great muffins
Atmosphere: 4
Food: 4
Service: 4
Chris Val Andrews
I bought 3 tea at this location. Often I won’t mind getting tea at McD instead of Tim Horton's because they use very HOT water which I appreciate. I complained that the tea was warm, not hot. They assured me it was hot. I wasn’t happy and left. But I got back into my vehicle and tasted it. It was hot. I sincerely apologize to the staff for complaining. So sorry. I apologize.
Very disappointed with the order and they made mistakes for fourth times. I ordered poutine with an extra curds. I grew up at Quebec with poutine. It is like a must meal for me but one bag of curds isnt enough. I ordered three bags once. I live about 25 minutes out of town of Vanderhoof. Pretty exciting to eat poutine and my heart sank to see that its only one bag of curds not three. For second times, i ordered 2 bags of curds into poutine. Same thing. I went to McDonald's again and spoke to manager that I d like to see two bags of curds to put aside the box of poutine so that is the way I can know that i did pay for two bags. Manager assured it will never happen again ever but for third and fourth times. I paid for two bags of curds into poutine but they never bothered to add an extra curds even was said on bill. I snapped photo on both poutine and bills. Not even two bags of curds there in the poutine box. I am ready to stop going there. I was told that these workers do not speak English that made me pondered if they can read the bills?
My recommendation for curd bags is to put separately from poutine box therefore I ll know that I did paid for two bags not for them to put one bag in it.
Now I lost in total 14 bags of curds from various McDonald's. 4 of them from Vanderhoof. Very disappointed here. Next time I will make sure by open the poutine box ensure its two bags of curds. It is kinda rude and offend for workers tho. I am trying to be polite by accepting the food knowing they do the job accordingly.
One star now until I start to receive the order that I expected that will increase to 5 stars very easily!!! Read these bills before you hand it out! If you cant read. Take English course!
I dont know how to post photo here that I snapped.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Big Sloppy Mac
McDo
What can you say it is ubiquitous
Atmosphere: 3
Food: 4
Service: 5
Fantastic follow up Service by
Management. ?
Two weeks ago we did not receive our 3rd meal order, but we called when we got home ( 1 hour later, at home).
Management was very nice, took our number and replaced my meal today, free of charge, AND with a kind
apology.
Thank you so much! ?
Atmosphere: 5
Food: 5
Service: 5
Impressively new McDonald's, I think it's the fanciest one I have been too. Service was prompt and accurate. Spacious inside, lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Food was over all good besides gravy it tastes like vegetable soup without the veggies like how gross
Atmosphere: 5
Food: 3
Service: 5
Ordered 10 piece nuggets and 6 piece and nuggets were spoiled and tried to call them. I hope to get back to me
Was drive through
Food: 1
Drive through . Quick and order was correct
Food: 5
Service: 5
Quality, selection and price typical of franchise. Centrally located in Vanderhoof.
Atmosphere: 3
Food: 3
Service: 3
paid for food we did not get
Atmosphere: 3
Food: 2
Service: 1
Orderd a sweet Jr chilli chicken burger and they didn't have it on the menu. So they added sweet chilli sauce for free. And it was fast. Great service at this McDonald's for sure
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Don't often eat at McDonald's but stopped in today on our way back to Prince George. Food and service was amazing, thanks Lorrie you are awesome
Atmosphere: 5
Food: 5
Service: 5
We went to McDonald’s in Vanderhoof and asked for a no salt grill order so that it would be freshly made. Yes, they served our fries with no salt, but as usual our burgers were cold because they didn’t make us fresh ones like we had asked I give them a one star review for poor customer service. Could be the last time me and my extended family goes to McDonald’s in Vanderhoof because of the cold food always being served not like the McDonald’s we used to know in other cities, right
Atmosphere: 4
Food: 2
Service: 2
Asked for lettuce on my quarter pounder & no lettuce
Atmosphere: 3
Food: 2
Service: 2
Busy, good coffee. Good service great muffins
Atmosphere: 4
Food: 4
Service: 4
I bought 3 tea at this location. Often I won’t mind getting tea at McD instead of Tim Horton's because they use very HOT water which I appreciate. I complained that the tea was warm, not hot. They assured me it was hot. I wasn’t happy and left. But I got back into my vehicle and tasted it. It was hot. I sincerely apologize to the staff for complaining. So sorry. I apologize.
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