Dairy Queen Grill & Chill

Extremely rude elderly lady working at drive through

Good ice cream place with kind servers.

One of the better DQ locations. Clean, hot fresh food and very friendly staff.

Go in drive through specifically ask for ketchup tell attendant make sure ketchup is on bag reassuring me that she will make sure there is some in the bag get home no ketchup. Everytime I ask they never put it in there. The packets don’t cost an arm and a leg it’s like .03 cents a packet why don’t you guys put it on the bag especially when asked for it like come on guys and girls it’s not that hard to get bag ready before packing it up and put everything in there when someone asks for it do better!!

Never again Dairy Queen Saturday my husband and I stopped at the D Q in Westbank next to the Shell station. I had a bathroom emergency ran into the DQ asked for the key . The young girl behind the counter said sorry our washrooms are for customers only. I said look I will buy something when I come out I need to go now!! We had just driven from ok falls and now in Westbank I desperately needed a bathroom. No I'm sorry you will have to buy something they are for customers only. I ran out to the car yelled at my husband go in buy something I need the bathroom. He looked at me like I had lost my mind. He goes in by this time I am beyond desperate I am going to have an accident whether in the bathroom or at the counter. This young girl looks at my husband holding the key in her hand smiles and asks him how may I help you? Oh my goodness just give me the Dam key. I told her when I gave back the key I hope you never have an emergency!!!! She could see clearly i was not a homeless person looking for a bathroom. I was a desperate older person in desperate need of a bathroom. Shame on you DQ I get rules are rules but use some common sense and discretion. My husband bought a small ice cream for $5.25 yes a small soft ice cream. Just so I could use the bathroom. That will be the last time never again DQ WESTBANK. I will never set foot in to one of your restaurants as long as I live. Never been treated so badly in my life. Warning to people everywhere!!!

Excellent service and the place is spotless. I ate too much ice-cream though. Just sayin'. With prices going up all over, it's getting to be too expensive to go out much.

ordered a small ice cream cake…very good but very expensive

Dairy Queen is always a great choice for a sweet treat or a quick meal. Their Blizzard flavors are unbeatable so creamy and packed with mix ins. I also love their classic dipped cones and sundaes. The food menu is solid too, with tasty burgers, fries, and chicken strips.

The service is always friendly and fast and the atmosphere is fun for families and friends. Whether it’s a hot summer day or just a craving for something delicious, DQ never disappoints. Highly recommend!

The girl who serve us looks unhappy to serve the customers. Not even smiling or greeted us when we came.

I arrived 1 minute before closing and they fixed me up with a perfect peanut buster parfait. Quality food and exceptionally friendly service. Thank you! I said parfait

I have been coming to this location my whole life (All 39 years, including when they had scooped ice cream). It is a local family that owns and operates it. They are consistently the best Dairy Queen Location in West Kelowna, if not all of BC.

Their food quality and taste far surpasses any other location around. Everything is always fresh, hot and looks like the photos. Their ice cream cakes and pizza cakes are loaded with toppings.

I cannot say enough great things about this location.

IYKYK xo

Clean, fast and delicious sundays.

Terrible customer Service very unprofessional and rude ! I felt very unwelcome never coming back to this place!!!!

Did not make me the correct thing (pecan mudslide) - they just put pecans into a blizzard cup and blended. The burger I had was also disgusting, the bun bread was soggy and just fell apart, I was so grossed out I threw it away.

You guys rock, we grab a cake just because and ask for Happy Bday Red Robin.. lol..