We have lived and ordered from Louie drive location since 2009. With only one issue with our pizza over the years and having just ordered today and received another amazing hot fresh order we thought it was necessary to come give them a thumbs up. Pizza was awesome as usual!
Silvana
Delicious and fresh pizza, love the original pan crust. We ordered a large Canadian and a large Supreme pizza and our family loved them both. Received great customer service at the West Kelowna location!
Mr\u0026Mrs Kawin
Pizza Hut, Thanks for the delicious, consistant food. Please look into the software glitch between your app and what gets transmitted to doordash that held back my house number from the delivery driver that left him (briefly)lost.
Ash F
We order a custom pizza usually once a week and have always received great service from the gentleman at the front counter, he is always friendly, double checks our order and calls me by name when I walk in. Tonight we also received exceptional service from the young lady working up front - I had ordered online with our specifications (my son with sensory issues won’t eat it otherwise) and then changed the size of the pizza at the end of my order before I submitted. I think when I changed the size of the pizza it removed my specifications because when we picked up the pizza had a topping we had asked to remove. I brought it back and despite being very busy she immediately put in a replacement pizza for us and it was ready in 10 minutes! Thank you for the great service, it was much appreciated after a hard day.
Food: 5
Service: 5
Jordan H
Dumped our delivery on the ground at our front door. No knock, no door bell, just left without any indication. Got it right on my security cam. Found the food half an hour later, cold as a ice cube. No answer at the location. Sent an email, zero response. Awful, lazy service, can only imagine what they are doing to they pizzas at the store. First time ordering, last time ordering.
Food: 1
Service: 1
Godfrey Cooke
Egregious prices. 8 piece wings and medium pizza for $50. Not the best pizza i ever had.
Atmosphere: 1
Food: 1
Service: 1
Carly
The absolute worst customer service experience ever! I will never order from the west kelowna store ever again.Save your money and time! Update.... I went and complained to pizza hut head office. No one cares! Save your money and order from someone else. I recommend the independent pizza places they actually care about their customers.
Atmosphere: 1
Food: 1
Service: 1
nicole weir
Best service ever from Safraz! We wanted a little bit of everything and he made sure we got a great deal! When we finally got home to Peachland it was still hot and so delicious!!
Ordered Pizzas for dinner online. The website is easy to use. I drove out to pick up...and again pretty easy: they have four "15 minute only" paking spots right upfront. Inside was clean and the attendant was responsive, pleasant and polite. The Pizzas came out on time and the order was correct. All and all, a good process for a take out . Will be going again.
Atmosphere: 3
Food: 5
Service: 5
Rich
Wow! Pizza Hut's really tanked over the years. Thought I would give them a try it's been a long time never again! I don't know who these people are with the five-star reviews, but pretty suspect! Pizza was lukewarm, there seems to be a lot of stories of bad service, bad food going around the Kelowna and West Kelowna area. I'm pretty sure I know what it is. But no one wants to talk about the elephant in the room.
Chris
Worst pizza hut I've been too. All the ingredients were in the middle of the pizzas and a small amount at that. Worst made pizza I've ever had.
Atmosphere: 1
Food: 1
Service: 1
MetalHorror90s Guy
Decent pizza hut. Average in most areas. Nice service typically and no issues with orders.
Atmosphere: 5
Food: 5
Service: 5
Courtney Cusack
My fav pizza place in town! They make the most cheezy of cheezy slices, with fluffiest crusts and fresh toppings. They make the orders fast and work so hard. The staff are lovely. Plus!!!! Price is king. I've also gotten a few free pizzas from their rewards program. Much love for the Hut!
Chicken Pizza was Amazing
We have lived and ordered from Louie drive location since 2009. With only one issue with our pizza over the years and having just ordered today and received another amazing hot fresh order we thought it was necessary to come give them a thumbs up. Pizza was awesome as usual!
Delicious and fresh pizza, love the original pan crust. We ordered a large Canadian and a large Supreme pizza and our family loved them both. Received great customer service at the West Kelowna location!
Pizza Hut, Thanks for the delicious, consistant food. Please look into the software glitch between your app and what gets transmitted to doordash that held back my house number from the delivery driver that left him (briefly)lost.
We order a custom pizza usually once a week and have always received great service from the gentleman at the front counter, he is always friendly, double checks our order and calls me by name when I walk in. Tonight we also received exceptional service from the young lady working up front - I had ordered online with our specifications (my son with sensory issues won’t eat it otherwise) and then changed the size of the pizza at the end of my order before I submitted. I think when I changed the size of the pizza it removed my specifications because when we picked up the pizza had a topping we had asked to remove. I brought it back and despite being very busy she immediately put in a replacement pizza for us and it was ready in 10 minutes! Thank you for the great service, it was much appreciated after a hard day.
Food: 5
Service: 5
Dumped our delivery on the ground at our front door. No knock, no door bell, just left without any indication. Got it right on my security cam. Found the food half an hour later, cold as a ice cube. No answer at the location. Sent an email, zero response. Awful, lazy service, can only imagine what they are doing to they pizzas at the store. First time ordering, last time ordering.
Food: 1
Service: 1
Egregious prices. 8 piece wings and medium pizza for $50. Not the best pizza i ever had.
Atmosphere: 1
Food: 1
Service: 1
The absolute worst customer service experience ever! I will never order from the west kelowna store ever again.Save your money and time!
Update.... I went and complained to pizza hut head office. No one cares! Save your money and order from someone else. I recommend the independent pizza places they actually care about their customers.
Atmosphere: 1
Food: 1
Service: 1
Best service ever from Safraz! We wanted a little bit of everything and he made sure we got a great deal! When we finally got home to Peachland it was still hot and so delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dips, Hawaiian, Boneless Bites
Excellent location with convenient parking Excellent pizza, I will surely be back. Safraz, the manager, is really kind.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered Pizzas for dinner online. The website is easy to use. I drove out to pick up...and again pretty easy: they have four "15 minute only" paking spots right upfront. Inside was clean and the attendant was responsive, pleasant and polite. The Pizzas came out on time and the order was correct. All and all, a good process for a take out . Will be going again.
Atmosphere: 3
Food: 5
Service: 5
Wow! Pizza Hut's really tanked over the years. Thought I would give them a try it's been a long time never again! I don't know who these people are with the five-star reviews, but pretty suspect! Pizza was lukewarm, there seems to be a lot of stories of bad service, bad food going around the Kelowna and West Kelowna area. I'm pretty sure I know what it is. But no one wants to talk about the elephant in the room.
Worst pizza hut I've been too. All the ingredients were in the middle of the pizzas and a small amount at that. Worst made pizza I've ever had.
Atmosphere: 1
Food: 1
Service: 1
Decent pizza hut. Average in most areas. Nice service typically and no issues with orders.
Atmosphere: 5
Food: 5
Service: 5
My fav pizza place in town! They make the most cheezy of cheezy slices, with fluffiest crusts and fresh toppings. They make the orders fast and work so hard. The staff are lovely. Plus!!!! Price is king. I've also gotten a few free pizzas from their rewards program. Much love for the Hut!
Atmosphere: 5
Food: 5
Service: 5
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