Starbucks

Centre, 2475 Dobbin Rd, West Kelowna
(250) 707-1720

Recent Reviews

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Ching Chen

Loved suggar cookie oakmilk latte.

Atmosphere: 4

Food: 4

Service: 4

Jenna Arnault

Not sure if the employee was just having a bad day or what (not gonna name drop) might ruin her day more🤣 but when taking my order and I said I wanted the bill separate for the two drinks she scoffed at me 🤷🏼‍♀️ hope your day gets brighter!

Service: 1

S Ikari

Thank You John for amazing service and advice on how to order our beverages even BETTER!!

Atmosphere: 5

Food: 5

Service: 5

Rebekah Inglis

Currently sitting inside the Starbucks. I understand that they are busy, but waiting over 15 minutes for 2 drinks is kinda crazy, but we're patient. Upon finally receiving our beverages, we realized that they gave us 2 drinks that were labeled correctly, but made improperly.
A latte is steamed milk and espresso, and a caramel latte simply adds caramel flavored syrup.
When ordering a caramel macchiato, it had caramel sauce on it, whipped cream on top with caramel drizzle. It is NOT a simple latte. If I complain, I will end up waiting another 15 minutes for the proper drink.
This location is already notoriously slow, but making the wrong drink, and passing it off as what someone ordered adds a whole other level of frustration. Please do better. I understand being rushed, but I didn't even get what I paid for.

Steven Steven

During my recent visit to Starbucks, I experienced extremely slow service, which wasted a significant portion of my break. The staff member was not only slow but also responded rudely when I expressed my concerns, which left me feeling quite disappointed. I hope that management takes this feedback seriously and improves the customer experience in the future.

Service: 1

L C

The service here is great. Drive thru a bit slow, but with only a few people scheduled to work they did their best. Great job guys !!

Atmosphere: 5

Food: 5

Service: 5

Ilia Filinkov

Poor service!
I don't recommend to anyone!

Service: 1

Bir Singh

Drive-thru team is great. Emily suggested the hazelnut latte put me onto my new favourite. Friendly, quick, and handled a mix-up perfectly. Solid service every time.

Service: 4

Dakota Scuffi

The team was kind and friendly, but there were 4 people working, it wasn’t overly busy and I waited over 15 minutes in store for my coffee. Not an efficient experience.

Atmosphere: 3

Food: 2

Service: 3

Rebecca Hobbs

Always a clean store, bathrooms are some of the best I’ve seen in a Starbucks. I go weekly and everybody I’ve been served by have been wonderful, a great group of baristas.

Atmosphere: 5

Food: 5

Service: 5

Lyle Sharp

Terrible service. They forgot my Pumkin Spice Latte after 45 minutes

Food: 1

Service: 1

fawn marek

25 minutes in the drive-thru line. Another 5 minutes once I reached the window for a chocolate cream cold brew and a croissant. Once you're in line theres no escape. Absolutely atrocious. The poor girl working in the indow said they were short staffed... bad management is what it is.

Food: 4

Service: 2

jacob norton

Waiting 20 mins for a drink is unreal. Get organized 0/5 stars

Atmosphere: 1

Food: 1

Service: 1

Madison Brown

Honestly the friendliest staff I have ever encountered at a Starbucks!

Atmosphere: 5

Food: 5

Service: 5

Jordan Piket

John made mine and my friends day, he was so sweet and genuinely sounds like he loves his life 10/10 experience even though it was extremely early in the morning

Atmosphere: 5

Food: 5

Service: 5

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