Cineplex Cinemas Park Royal and VIP Restaurant

I got a VIP ticket expecting VIP service, but nobody came to take our order. I had to go twice to place the order myself. Even after 2 hours, when the movie was over, we still hadn't received our order. For the refund, the manager didn't even apologize.

Atmosphere: 1

Service: 1

Be cautious when booking at Cinplex Parkroyal. We recently paid $22 for “Inside Out 2” assuming it was a VIP screening, only to find out it was a 3D-DBOX in their regular salon labeled as full recliner.
"Make sure to double-check these details beforehand to avoid confusion."

The cleanliness of the theaters is acceptable, but the condition of the chairs, particularly in their non-VIP salons, leaves much to be desired as the leather is worn out.

Comparatively, Brentwood Cinplex scores a 7/10 from me, while Parkroyal only manages a 4/10.

Both locations serve low-quality food even in their VIP sections, and I’ve yet to have a standout dining experience at either since 2019.

Atmosphere: 2

Food: 2

Service: 3

We were denied entry for dining. No where did it say dining option is only for 19+. It says VIP screening is 19+. We just wanted to be able to sit down and have a meal before our movie at AVX. There should at least be an area that's friendly to family to have proper food instead of concession junk. Very disappointed in the services.

This is the second of now two disappointing visits. As a theater, this is a great place to watch a movie. That's it. Get in, watch your movie, and get out.The restaurant is just bad. On our first visit, they got our order wrong and then argued it when I brought it up. On the second visit, we arrived a half hour early for drinks, we sat at the bar and were ignored for 10 min while the bartender worked in front of us. No hello, no menus, nothing. On top of it, we never got our drinks. We just had to leave to catch our movie. And no, it was not slamming busy.At the concession stand we ordered popcorn and a fountain drink, but they failed to inform us of a Coke strike and that there was no soda available (other than 2 flavours), but sold it to us anyway. It's just not good customer service.The food is also really poor quality. They would benefit from a rebrand and a retraining of staff.As is stands, this is a 'movie only' theater.

Atmosphere: 4

Food: 1

Service: 1

I'm told that I might be able to store my e-scooter inside so I purchased a ticket and than I'm told that I cannot bring it in. So I get a refund and

Atmosphere: 2

Food: 1

Service: 1

I love the recliner seats!

This is the second of now two disappointing visits. As a theater, this is a great place to watch a movie. That's it. Get in, watch your movie, and get out. The restaurant is just bad. On our first visit, they got our order wrong and then argued it when I brought it up. On the second visit, we arrived a half hour early for drinks, we sat at the bar and were ignored for 10 min while the bartender worked in front of us. No hello, no menus, nothing. On top of it, we never got our drinks. We just had to leave to catch our movie. And no, it was not slamming busy. At the concession stand we ordered popcorn and a fountain drink, but they failed to inform us of a Coke strike and that there was no soda available (other than 2 flavours), but sold it to us anyway. It's just not good customer service. The food is also really poor quality. They would benefit from a rebrand and a retraining of staff. As is stands, this is a 'movie only' theater.

They told us after we were seated that they didn't have a lot of things on the menu due to a shortage. Basically nothing on the main menu. They only had a few appies. They should have told us when we first met the host. Staff was unenthusiastic and non apologetic. Paid for a VIP experience only to be treated so poorly. That was not a vip experience and can't believe we paid premium prices for those two tickets.

bought 4 beers for the movie (paid upfront with 20% tip), they took 90 minutes to arrive and we had to leave the movie twice to check on them. the bartender offered a refund, after the movie we went to get it and she pretended that it wasn't her and it must have been a different bartender that finished her shift... we sat at the bar having a beer each (before the 4 we ordered for the movie) talking to her for 30 minutes, it was 100% her. having horrible service is one thing but to be called a liar and to be blatantly lied to is another thing altogether. the manager was extremely rude and said that there's nothing wrong with waiting 90 minutes for a beer, refused to even say sorry. horrible service and staff with no morals, disgusting people who have no place working in service. would not recommend or ever return

Yassified

Why can’t the theatre have at least a couple of plant-based options? So annoying and disappointing.

Starting with the positives, the atmosphere is really cool and decor feels fancy for a movie theatre restaurant! Food was really underwhelming though. Avocado in quinoa bowl was somehow oxidized and unripe, literally inedible. Chicken sandwich might as well have been from Dairy Queen, fries were probably cooked yesterday. Yolanda the server was nice

Nice screen and sound. Comfortable recliner seats. Easy parking.Some seats are worn out any they need to be replaced.

The service at the front, with our very nice Host, and our waitress, Rolanda, who was warm and friendly, and so knowledgeable about the food recommendations! We really appreciated their care. Thank you!

Ordered a quinoa ‘bowl’ - previously good. Waiter didn’t mention that 2 of the main ingredients were out of stock, so it was just quinoa, salsa, and cucumbers. Offered free popcorn, but shocking they would offer it and not tell you before ordering, and still charge full. Terrible.