Panago customer service was amazing and prompt at addressing my issue with having a bad experience.
Not all the links in the chain are as caring about the company image .
I think just deliver the pizzas in the order they come out the oven and it won't happen again.
This Pizza was amazing always loved Panago and worked there when it was Panagopolous Pizza. I ordered Pizza for my construction crew as a treat for Friday.. I was disappointed even before getting off the phone to order...
Dispatcher was delay after delay,, error in system, delay trying to group the combos for a deal, training a new person while taking my order. Then says it will be there in 50mins. OK, worst case scenario I get it. ..but this panago is only 14 min away!!
Then they call and lie to me, saying the driver is stuck in traffic. There is no traffic between Ambleside GlenEagles just cyclists! I used to deliver and I know for a FACT delivery drivers take the close orders so they have more chances of getting a tip. If you're over 4 blocks away you get cold Pizza. So it finally arrives 95 minutes later!!
Then the driver is handing me 1 bottled beverage at a time from a bag instead of giving me the bag cause he wants to keep the bag!!. Then after I pay, he watches the receipt as it prints out to judge his tip!! I put $0.01 cause I didn't know how to skip the tip prompt. You should pay me for my time! Half my crew left cause they had to take ferries and get home.. Then the driver (old Persian or Indian man with moustache) starts making comments to me about the tip. "It doesn't even make a difference why tip $0.01?"
Next time deliver the pizzas to the customers IN THE ORDER THEY COME OUT OF THE OVEN.
Its not fair to be treated as less of a priority cause YOUR HOUSE IS FURTHER FROM THE REATAURANT!!.
I know the game. Discipline your drivers and you should fire that one!
Omg they did it again after the customer service gave me a credit. They were 90 mons on 1 medium Pizza.
The driver called and I told him thwy need to deliver the pizzas in the order they came out of the oven and I was NOT friendly about it.
Takes the pizzas back and remakes them. Cones with a smirk and says "customer comes 1st" I wake up the next morning and I have a throat and sinus infection. What did they do to my Pizza?! I never get sick , I pre load supplements to prevent colds. They totally dosed my Pizza or put floor sweeping in it...
This is dead obvious..
They should be in jail!
Atmosphere: 1
Food: 1
Service: 1
Zahra Zarrinmehr
Nothing to say except it’s the worst pizza ? ever
Food: 1
Recommended dishes: Pepperoni Pizza
Jemma Lee
If you haven’t tried Panago’s salads yet.. you must! They are packed with a variety of veggies, cheese etc and fairly priced! I always add extra chicken, and I’m obsessed with the chipotle cilantro dip, I hope they never get rid of this dip! I often pick up the southwest salad on my lunch break. This location is consistent with the quality of their food and service. If you have an issue with anything you can contact them and they make it right. I love their pizza but I highly recommend their delicious salads as a healthy alternative!
Atmosphere: 5
Food: 5
Service: 5
Harry Li
The food one of the best FAST FOOD PIAZZ around the area. There NOT PLACE TO DINE IN however. The truffle and New York there the best. The staff, however dose not like the job from what I can tell. I ordered a medium size pizza but the same large size pizza was on discount for a cheaper price, and the staff decide to ignore telling me that.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Panago Classic
Gary S
Pizza was loaded with toppings 10/10
Atmosphere: 5
Food: 5
Service: 5
Parsa Aghtouman
Stay away!
Atmosphere: 1
Food: 1
Service: 1
Amit Karna
Friendly and fast service.Smiling faces and delicious Pizza.
The gluten free pizza crust is awful. We only ordered from you because Domino's was sold out of their delicious GF crust. I'd rather wait to have GF pizza another day at Domino's, your crust is inedible.
Food: 2
XC Z
There was a rude staff.
Atmosphere: 1
Food: 1
Service: 1
G H
I saw the staff digging through the trash with her hands for what looked like receipts，And then went straight to the pizza without washing her hands in the process.
I recently had a disappointing experience at PANAGO WEST VANCOUVER , resulting in a one-star rating. Unfortunately, my pizza was severely overcooked and burnt. It was evident that the cooking process was mishandled, leading to a dry and unappetizing meal. This experience left me disappointed and dissatisfied, as the quality of the food did not meet my expectations. I hope PANAGO takes steps to ensure better quality control in the future to avoid similar incidents.
Meet Brara
Server Vishu Serve Well offers outstanding pizza with friendly service. The crust is crispy yet chewy, and the toppings are fresh and flavorful. reasonable prices make it a go-to choice. Highly recommended for a delicious pizza experience! ⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
Megan J
I recently had the pleasure of ordering pizza from pango pizza Server Vishu Serve Well, and I must say, it was an exceptional experience from start to finish. If I could give more than five stars, I definitely would!First off, the customer service was top-notch. From the moment I placed my order over the phone to the time the pizza was delivered to my doorstep, the staff at Server Vishu Serve Well were friendly, attentive, and efficient. They took note of my preferences and ensured my order was prepared exactly how I wanted it.Moreover, the delivery was prompt, and the pizza arrived hot and well-packaged. It's evident that Server Vishu Serve Well takes great care in ensuring their customers receive their food in the best possible condition.Lastly, I found their prices to be quite reasonable for the excellent quality they deliver. It's evident that they take pride in their ingredients and the final product they present to their customers.my experience with Server Vishu Serve Well was outstanding, and I highly recommend their pizza to anyone in search of a truly delightful and satisfying pizzaThank you, Server Vishu Serve Well, for providing me with the best pizza experience I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
bhupinder singh
I had very good experience since i was going through very bad day but the server treated me very well . Vishu’s service is top-notch and she always greets customer with a smile.
Parminder Singh
Vishu serves food with a smile and is excellent server.
Panago customer service was amazing and prompt at addressing my issue with having a bad experience.
Not all the links in the chain are as caring about the company image .
I think just deliver the pizzas in the order they come out the oven and it won't happen again.
This Pizza was amazing always loved Panago and worked there when it was Panagopolous Pizza.
I ordered Pizza for my construction crew as a treat for Friday..
I was disappointed even before getting off the phone to order...
Dispatcher was delay after delay,, error in system, delay trying to group the combos for a deal, training a new person while taking my order.
Then says it will be there in 50mins. OK, worst case scenario I get it. ..but this panago is only 14 min away!!
Then they call and lie to me, saying the driver is stuck in traffic. There is no traffic between Ambleside GlenEagles just cyclists!
I used to deliver and I know for a FACT delivery drivers take the close orders so they have more chances of getting a tip.
If you're over 4 blocks away you get cold Pizza.
So it finally arrives 95 minutes later!!
Then the driver is handing me 1 bottled beverage at a time from a bag instead of giving me the bag cause he wants to keep the bag!!.
Then after I pay, he watches the receipt as it prints out to judge his tip!!
I put $0.01 cause I didn't know how to skip the tip prompt.
You should pay me for my time! Half my crew left cause they had to take ferries and get home..
Then the driver (old Persian or Indian man with moustache) starts making comments to me about the tip. "It doesn't even make a difference why tip $0.01?"
Next time deliver the pizzas to the customers IN THE ORDER THEY COME OUT OF THE OVEN.
Its not fair to be treated as less of a priority cause YOUR HOUSE IS FURTHER FROM THE REATAURANT!!.
I know the game.
Discipline your drivers and you should fire that one!
Omg they did it again after the customer service gave me a credit. They were 90 mons on 1 medium Pizza.
The driver called and I told him thwy need to deliver the pizzas in the order they came out of the oven and I was NOT friendly about it.
Takes the pizzas back and remakes them. Cones with a smirk and says "customer comes 1st" I wake up the next morning and I have a throat and sinus infection. What did they do to my Pizza?! I never get sick , I pre load supplements to prevent colds. They totally dosed my Pizza or put floor sweeping in it...
This is dead obvious..
They should be in jail!
Atmosphere: 1
Food: 1
Service: 1
Nothing to say except it’s the worst pizza ? ever
Food: 1
Recommended dishes: Pepperoni Pizza
If you haven’t tried Panago’s salads yet.. you must! They are packed with a variety of veggies, cheese etc and fairly priced! I always add extra chicken, and I’m obsessed with the chipotle cilantro dip, I hope they never get rid of this dip! I often pick up the southwest salad on my lunch break. This location is consistent with the quality of their food and service. If you have an issue with anything you can contact them and they make it right. I love their pizza but I highly recommend their delicious salads as a healthy alternative!
Atmosphere: 5
Food: 5
Service: 5
The food one of the best FAST FOOD PIAZZ around the area. There NOT PLACE TO DINE IN however. The truffle and New York there the best.
The staff, however dose not like the job from what I can tell. I ordered a medium size pizza but the same large size pizza was on discount for a cheaper price, and the staff decide to ignore telling me that.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Panago Classic
Pizza was loaded with toppings 10/10
Atmosphere: 5
Food: 5
Service: 5
Stay away!
Atmosphere: 1
Food: 1
Service: 1
Friendly and fast service.Smiling faces and delicious Pizza.
Vegetarian options: Impossible Nuggets
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Organic Gluten-Smart Veggie Korma, Cayenne Hot Sauce Dip Vegan, Plant-Based Cheezy Bread, Garden Salad, CYO Organic Gluten-Smart Pizza Medium 12, Bella Truffle
The gluten free pizza crust is awful. We only ordered from you because Domino's was sold out of their delicious GF crust. I'd rather wait to have GF pizza another day at Domino's, your crust is inedible.
Food: 2
There was a rude staff.
Atmosphere: 1
Food: 1
Service: 1
I saw the staff digging through the trash with her hands for what looked like receipts，And then went straight to the pizza without washing her hands in the process.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I recently had a disappointing experience at PANAGO WEST VANCOUVER , resulting in a one-star rating. Unfortunately, my pizza was severely overcooked and burnt. It was evident that the cooking process was mishandled, leading to a dry and unappetizing meal. This experience left me disappointed and dissatisfied, as the quality of the food did not meet my expectations. I hope PANAGO takes steps to ensure better quality control in the future to avoid similar incidents.
Server Vishu Serve Well offers outstanding pizza with friendly service. The crust is crispy yet chewy, and the toppings are fresh and flavorful. reasonable prices make it a go-to choice. Highly recommended for a delicious pizza experience! ⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
I recently had the pleasure of ordering pizza from pango pizza Server Vishu Serve Well, and I must say, it was an exceptional experience from start to finish. If I could give more than five stars, I definitely would!First off, the customer service was top-notch. From the moment I placed my order over the phone to the time the pizza was delivered to my doorstep, the staff at Server Vishu Serve Well were friendly, attentive, and efficient. They took note of my preferences and ensured my order was prepared exactly how I wanted it.Moreover, the delivery was prompt, and the pizza arrived hot and well-packaged. It's evident that Server Vishu Serve Well takes great care in ensuring their customers receive their food in the best possible condition.Lastly, I found their prices to be quite reasonable for the excellent quality they deliver. It's evident that they take pride in their ingredients and the final product they present to their customers.my experience with Server Vishu Serve Well was outstanding, and I highly recommend their pizza to anyone in search of a truly delightful and satisfying pizzaThank you, Server Vishu Serve Well, for providing me with the best pizza experience I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
I had very good experience since i was going through very bad day but the server treated me very well . Vishu’s service is top-notch and she always greets customer with a smile.
Vishu serves food with a smile and is excellent server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garden Salad
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