Subway
5375 Headland Dr Unit # 5371, West Vancouver
(236) 323-2178
Recent Reviews
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As a regular subway customer this location gives subway such a bad name. Very unprofessional and bad attitude from the lady working at the counter. Horrible portions that barely fill you up even though you're paying 14$ for a bowl. I asked for double meat and she puts half the scoop of chicken in and half of it back. They act like the money is going out of their pocket. Have had 4 bad experiences now with 2 of them being pick up orders. When I ask why the quantity is so less at this location for even veggies in the bowl they say that this is how it's done and it's the standard quantity, when it most definitely is not. Hope someone higher up rectifies this as it's definitely an ongoing and recurring issue that's clearly visible from the other reviews.
Atmosphere: 1
Food: 1
Service: 1
First time trying Subway. I was suprised how good the sandwich was.
Atmosphere: 4
Food: 5
Service: 5
Bottom 3 subways I been to
Atmosphere: 2
Food: 3
Service: 1
This is the worst subway location on the planet. Stale bread and yellow lettuce, butt end of the tomato everytime. Unhelpful staff. Should be shut down. Zero standards here at all.
All messed up all sauces and veges are out from sandwich.
Atmosphere: 1
Food: 1
Service: 1
The employee looks like he’s working unwillingly, not friendly at all.
Service: 1
I had a really disappointing experience at this Subway, especially with the staff working on Sunday morning. I asked for my sandwich to be toasted, but the employee refused without any explanation. The attitude was cold and unprofessional throughout the entire interaction.
Even worse, the packaging was sloppy. They didn’t seal it properly—no sticker, no care—so when I put it in my bag, the sandwich completely fell apart and made a huge mess. My entire bag was covered in sauce and ingredients.
It was clear the staff had no interest in doing their job properly. Totally dissatisfied and would not recommend this location based on this experience.
Atmosphere: 1
Food: 2
Service: 1
Employee wore gloves to bathroom to avoid washing hands…
Rude staff, garbage on floor.
The worst sandwich I took from subway. The employee work there is not include enough vegis and meat. Not recommended.
Restaurantji Recommends
I am a regular customer here. The food is prepared with fresh ingredients, warm and one of the best throughout Canada like any other Subway sandwich with consistent high quality at a very good price. In fact I order multiple footlongs on every visit using deals on Subway mobile app because the food is healthy and I can cover my daily nutrient intake without purchasing any grocery, at less than the cost of grocery ie it is a wholesome diet!
You have to order ahead. A very few of the individuals, who are impatient, can have a bad service for various reasons like a bad day or some other unreal factor, however I make it a habit to order on the Subway mobile app every week whereby I get rewards and deals both!
Thanks to the hardworking and conscientious staff who put their best every single day. We can tell their effort. I encourage everyone to appreciate the work and healthy food.
Favorite location to go, always fast and friendly!
From all the subways I’ve been to in the lower mainland, this one is the worst. The ingredients are never fresh. Old lettuce, old tomatoes. Stale bread. You’re better off going to another subway location.
My experience was HORRID. Had a NEW Credit Card Number. Used it here and within 1 HOUR I got 2 FRAUDULENT CHARGES of over $1,000 at Lulu Lemon and Browns Shoes. I called them and let them know I knew it was their restaurant as I had only used it there and it was a new credit card number. They didn't really care and said they will talk to management. Didn't ask for my information to get back to me. Didn't ask for my name. Nothing. This makes me feel as if this particular Subway is in on it. BE FOREWARNED WHILE USING YOUR CREDIT CARD HERE. And to the owners, you messed with the wrong ones.
Atmosphere: 1
Food: 2
Service: 1
Exemplary customer service by Gagan! Made our wraps and subs (for whole family) with patience and love. Thank you, Gagan! @Subway-Caulfield. #trulyaboveandbeyond 😊
Atmosphere: 5
Food: 5
Service: 5
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