Specialty Bakery

Sorry but everything Specialty bakery was is gone. Day old donuts being sold as fresh half the time they are raw dough inside we have given about seven chances for it to improve each time worse than the last. Truly awful and I never write reviews but this one needed to be written way over priced for severely poor quality

Atmosphere: 3

Food: 1

Service: 4

Picked up donuts on my Birthday and all I can say is Yum-O!!! Absolutely amazing!!

Atmosphere: 4

Food: 5

Service: 5

I used to really enjoy coming here, but unfortunately, I won’t be returning. I was quite disappointed with the customer service from the young staff—there was very little engagement, and the attitude felt quite rude.

Atmosphere: 2

Food: 3

Service: 1

The reviews are a bit shocking to me, because this bakery is excellent. I have frequented the Specialty Bakery in Kelowna (both locations) for over a decade at this point. When they opened up the West Kelowna location, I was ecstatic.

This place is a genuine bakery - not some kind of tourist shop. They provide bread and baked goods to businesses, and the front end side is only one part of their operation.

Their front end person can often be one of their bakers, so if they seem annoyed at you, it's probably because they had to stop what they were doing while you walk back and forth for 45 minutes asking moot questions that can probably be answered by reading the dang product bag.

Also note that this is only a satellite location. They receive most of their products every day or so from the Kelowna location near the airport, so the freshness can definitely be dependent on the time of day you walk in. You won't get anything 'stale', but you won't get their best goods if you walk in thirty minutes before closing either. It's a true bakery, not Walmart, so plan accordingly.

You don't expect Tim Hortons to have oven fresh Timbits at 8pm, so why would you expect the same from a true bakery? Common sense, folks.

Atmosphere: 5

Food: 5

Service: 5

donuts didn’t taste super fresh, came friday midday - wouldn’t try again

Atmosphere: 2

Food: 2

Service: 2

Absolutely fantastic bakery. I would love to see a tip option for the card reader, though. The ladies go above and beyond and deserve it!

Atmosphere: 5

Food: 5

Service: 5

We got a box of Donuts today and I am very disappointed for visiting this place the first time. The Donuts weren’t put in the box directly but on the counter full of crumbs and when we tried them at home they tasked kind of old. The lady selling the donuts to us didn’t wanted to be there, she was so demotivated and when I asked a question about the ingredients of the bread she just said I don’t know and there is no list where I could see what’s in the bread so basically she didn’t care.
The Black Forest Donut had a bunch of small hair in the cherry filling.
Props to the Apple fritter that we enjoyed!!

Atmosphere: 3

Food: 3

Service: 1

Amazing little bakery!! Staff are very friendly and the Kelownuts are the best sweet treats in all of West Kelowna. Lots of selection too.

Atmosphere: 5

Food: 5

Service: 5

While I was having lunch at a nearby place, a worker from this establishment walked in and asked me to move my car from the parking lot. I found this disruptive and unnecessary, especially since it’s a public parking lot with plenty of other spaces available. They do not have a sign saying I can’t part their as it’s in front of multiple businesses, as well there are a few handicap parking spaces available for the elderly people.

Yes, I have tried their food before, and it wasn’t what I expected—I’m honestly not a fan. This whole experience felt unprofessional and left a bad impression. I won’t be going back and wouldn’t recommend it to others.

My type of candy store 😋 they have the best selection of baked goods.

Food: 5

Service: 5

Recommended dishes: Kelonut

My husband and I love this place! Donuts are delicious and fresh!! Highly recommend the kelonut! 🤤

Food: 5

Recommended dishes: Donuts, Kelonut

Donut looked delicious - came on a Saturday around 3pm, probably too late because not many options were left… and when we tried the donut outside it felt almost that the sugar coated one was from the day before…today /Sunday so one day later it’s hard and tastes after old frying oil … sorry but not a great experience…

Food: 1

Service: 3

incredible food, incredible staff! The best homemade mushroom soup I've EVER had.

Great customer service

Excellent service. Staff was great. Bought bread, cheese buns, strudel and a very chocolatey pastry. They were all great. Keylime pie was terrible. Lime tasted fake. Otherwise great bakery.