Employees are absolutely clueless and management if appalling. Trying to order something at the kiosks takes a minimum of 20 minutes and they are never correct and don’t read coupon QR codes. Then the manager makes you feel like you are a fool and doing it all wrong until she tries and has the same problems!! It’s just not worth the time and effort to go to Pollo Loco any more. It’s a shame because the food is not bad. It’s just the ordering kiosks and the management that is terrible. I’ve been a very long time customer but today was the final straw. No more. Burger King, Taco Bell, and McDonalds and Jack in the Box are all right next to it so go elsewhere. What a shame, this management has driven this place into the ground.
Atmosphere: 2
Food: 3
Service: 1
Vanessa Martinez
Disappointed. Asked for a chicken queso burrito with no pico… There was no queso in the burrito and pico was added. I went in around 9pm after class, if there was no queso I would’ve ordered something else.
Atmosphere: 2
Food: 1
Service: 3
K T
Probably the most unfriendly staff I’ve encountered. The people at the drive thru were possibly the most unfriendly people I’ve ever encountered at a drive thru. The woman covered in tattoos at the checkout counter didn’t say a word to me, didn’t smile and failed to correctly operate the credit card terminal to take my Apple Pay payment. The woman who took my order wasn’t much better either. I visited 08-07-2025 at approx 12:20pm during lunch time.
Atmosphere: 1
Food: 3
Service: 1
David wolf
Food was great but the soda fountain might have a problem. My kids say all the soda taste flat from the machine.
Atmosphere: 5
Food: 3
Service: 5
Andrea S.
Food was delicious
Elise Ficaretta
The service was amazing, food was fire, great rewards program too. Would 100% come back and recommend this spot to anyone in town!
Atmosphere: 5
Food: 5
Service: 5
Noah Vincent Ford
Very clean..Great staff
Atmosphere: 5
Food: 5
Service: 5
Brendan Byrne
This hurts because I enjoy El Pollo Loco’s chicken, but when I was waiting for my food, I couldn’t help but notice that they had plastic bags bordering the containers in which they served their sides on like rice and Mac and cheese. I presume they do this to save time on cleaning. I consider this practice to be quite gross frankly and damaging to health. I really hope they change this soon because I doubt other el pollo loco restaurants do this.
Laila Aryan
Aisha is the best human ever!!! Every single time I go to this location, she takes great care of me and has my order memorized. Her energy is truly unmatched. She really deserves a raise!!!
Food is amazing at this place, service and waiter's attitudes could be better though
Food: 5
Service: 3
David Mallel
Healthy version of fast food, enjoy the chicken but always take to go
Atmosphere: 2
Food: 4
Service: 4
Johanna Díaz Ramos
Very good service, Cameron helped me today, he was very kind and helpful. The double chicken salad with avocado, lettuce and cheese, delicious. The cinnamon churros, spectacular. I recommend it.
Employees are absolutely clueless and management if appalling.
Trying to order something at the kiosks takes a minimum of 20 minutes and they are never correct and don’t read coupon QR codes.
Then the manager makes you feel like you are a fool and doing it all wrong until she tries and has the same problems!!
It’s just not worth the time and effort to go to Pollo Loco any more. It’s a shame because the food is not bad. It’s just the ordering kiosks and the management that is terrible.
I’ve been a very long time customer but today was the final straw. No more. Burger King, Taco Bell, and McDonalds and Jack in the Box are all right next to it so go elsewhere.
What a shame, this management has driven this place into the ground.
Atmosphere: 2
Food: 3
Service: 1
Disappointed. Asked for a chicken queso burrito with no pico… There was no queso in the burrito and pico was added. I went in around 9pm after class, if there was no queso I would’ve ordered something else.
Atmosphere: 2
Food: 1
Service: 3
Probably the most unfriendly staff I’ve encountered. The people at the drive thru were possibly the most unfriendly people I’ve ever encountered at a drive thru. The woman covered in tattoos at the checkout counter didn’t say a word to me, didn’t smile and failed to correctly operate the credit card terminal to take my Apple Pay payment. The woman who took my order wasn’t much better either. I visited 08-07-2025 at approx 12:20pm during lunch time.
Atmosphere: 1
Food: 3
Service: 1
Food was great but the soda fountain might have a problem. My kids say all the soda taste flat from the machine.
Atmosphere: 5
Food: 3
Service: 5
Food was delicious
The service was amazing, food was fire, great rewards program too. Would 100% come back and recommend this spot to anyone in town!
Atmosphere: 5
Food: 5
Service: 5
Very clean..Great staff
Atmosphere: 5
Food: 5
Service: 5
This hurts because I enjoy El Pollo Loco’s chicken, but when I was waiting for my food, I couldn’t help but notice that they had plastic bags bordering the containers in which they served their sides on like rice and Mac and cheese. I presume they do this to save time on cleaning. I consider this practice to be quite gross frankly and damaging to health. I really hope they change this soon because I doubt other el pollo loco restaurants do this.
Aisha is the best human ever!!! Every single time I go to this location, she takes great care of me and has my order memorized. Her energy is truly unmatched. She really deserves a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is amazing at this place, service and waiter's attitudes could be better though
Food: 5
Service: 3
Healthy version of fast food, enjoy the chicken but always take to go
Atmosphere: 2
Food: 4
Service: 4
Very good service, Cameron helped me today, he was very kind and helpful. The double chicken salad with avocado, lettuce and cheese, delicious. The cinnamon churros, spectacular. I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Really good
Atmosphere: 5
Food: 5
Service: 5
Great food and service! Highly recommend ?
Atmosphere: 5
Food: 5
Service: 4
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