Came in to order a bowl and received the most highly unprofessional customer service. Asked for extra steak and the older Mexican guy gave us attitude fpr asking for extra stuff. He then throws our bowl away to make a new one. Not sure why we just wanted extra steak. Then as we are leaving he yells out expletives towards us. This location is mostly friendly but that older Mexican guy is a nuisance. They most unprofessional customer service ever
Atmosphere: 1
Food: 1
Service: 1
KEONY Magnolia
Garbage everywhere š¤¢ dinner tables very dirty
Atmosphere: 1
Food: 1
Service: 1
Susie M
I have tried to give this location so many chances but every time I am disappointed with their lack of customer service, availability of food and properly getting an order correct. I did a mobile order pick up and ordered a salad and burrito. My salad had the green salsa in it (I didnāt request it) and NO vinaigrette, this isnāt the first time either, it stated on my pickup receipt the vinaigrette as the salad always comes with it and yet they would not give me any because they started cleaning up all their ingredients way early so alas I didnāt get the most tasteful component of the salad and makes it a SALAD. The burrito had no corn salsa or cheese, which these were things I requested on my salad and received it do I donāt know whatās going on over there but many times I have gone in there and ingredients are cleaned up hours before closing leaving the customers dissatisfied and upset. Even heard one of the girls in the back say in Spanish (just tell them we donāt have it) like seriously? They care more about getting things cleaned up than satisfying the customer. This location needs to do better cause I go to the Oakland location and they close around the same time and still have all ingredients available no matter how busy or not busy they are. But this location was busy and Iām sure many customers were upset to find out this crew just doesnāt care to have ingredients available until closing. Waste of my money, my time and my patience.
Atmosphere: 3
Food: 2
Service: 1
Elizabeth Moreno
Charged us for everything but could not serve everything? I asked for guac as you can see in the receipt, and there was no guac in any of the bowls or burritos. Unacceptable and frustrating.
Atmosphere: 1
Food: 1
Service: 1
michael hall
Nothing like fresh food. Enjoy a Chipotle. It's very nice to go there and either get a burrito or a taco
Isaac
It mustve be a new worker I was dealing with yesterday because I ordered my bowl and was a bit unhappy with the chicken portion so I asked a little more please like the CEO of chipotle instructed us to do if we feel unhappy with the portion size. However this young female worker the youngest there Iām sure put one small piece of chicken more when I asked, I should have walked out but regretfully gave them my business since I was hungry and there.
Atmosphere: 3
Food: 5
Service: 1
Geo W
I got there slightly after 10 pm, and they close at 11. But, they didn't have any steak left. I guess they didn't want to cook anyone since it was late, and they were already cleaning their grill. But, considering that they should have cooked extra steak beforehand. This seems to be a common thing at chipotles lately as it happened at another location in Alameda as well. With the prices they have, they might as well cook more steak!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
gloribel cabrera
I really like quesadillas
Atmosphere: 5
Food: 5
Service: 5
Kirby Bumpus
I ordered a DoorDash order from here.
It showed up with no guacamole, even though I paid for it. I decided thatās ok and will give it to wife.
I ordered a second DoorDash order. It showed up AGAIN. With no guacamole. And this time with no CHEESE. Just got the order completely wrong.
I even put in special requests āplease donāt forget guacamole.ā You canāt call to complain. And DoorDash didnāt help make it right.
Service: 1
Cheyanne brown
Not a good location chipotle overall has lost the plot . The quality of the food is bad the customer service is bad and I was once an employee and I can see the standard had changed unfortunately. The line is always not very clean the employees have bad attitudes and thereās no urgency to help customers with a nice attitude like I know theyāre trained and required to do . Outside of the portions even being smaller than normal thereās no nice and kind interactions especially from the female workers . Thereās one girl in particular whoās extremely rude her attitude sucks my coworker and I have gone on numerous occasions and her attitude is disgusting. The employees ignore customers and the food doesnāt look very pleasant I donāt respect it all. Itās bad customer service then theyāre rushing with making orders and you have the next customer after you standing right next to you while trying to pay and itās uncomfortable and thereās not enough space . The food on the line looks over cooked sometimes and not presentable . This location needs some serious rebranding
The lovely cashier, Frida, was so sweet. Such a delight.
Atmosphere: 5
Food: 4
Service: 5
Live Large
I ordered veggie bowl and got good quantity of food and it tasted fresh I was completely satisfied with my purchase
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Cecilia Duenas
I always buy the same thing, all the time and they regularly charge me $16, today someone named Katia served me, they charged me $20, it was too much for the food that I always pay for, I think they wanted to charge me until hello
Atmosphere: 1
Food: 2
Service: 1
Timothy Woods
They consistently undercook the chicken, so I would not advise you to eat this food.
Atmosphere: 5
Food: 2
Service: 5
Mxd Chx
They get my order wrong Everytime! I thought maybe it was a communication problem so I placed my order online this time and still the orders were wrong. Outof 4 burritos and a kid meal 2 of the burritos were wrong even though the label was correct. They tasted absolutely disgusting as if they made them as soon as I placed the order and not for the requested time. I tipped 20% online which was a huge mistake on a bigish order and will never tip here again as I have been overtipping here for some time due to poor service. Actually I will probably not even go here anymore as I haven't had a positive experience here in quite a while. Also, all of the cheese was in one place and the hot sauce was all over the outside of the burrito. Very unpleasant and I rarely give a 1 star review but at this point if zero was an option that would be my rating.
Dietary restrictions: If you have dietary restrictions don't order ahead because you have to stand there and make sure they get it right. My friend is allergic to tomatoes and there was salsa in there and guac which they also cannot eat. There was both even though not listed on the label. Luckily it isn't a life threatening allergy, but being itchy for the rest of the day isn't fun.
Came in to order a bowl and received the most highly unprofessional customer service. Asked for extra steak and the older Mexican guy gave us attitude fpr asking for extra stuff. He then throws our bowl away to make a new one. Not sure why we just wanted extra steak. Then as we are leaving he yells out expletives towards us. This location is mostly friendly but that older Mexican guy is a nuisance. They most unprofessional customer service ever
Atmosphere: 1
Food: 1
Service: 1
Garbage everywhere š¤¢ dinner tables very dirty
Atmosphere: 1
Food: 1
Service: 1
I have tried to give this location so many chances but every time I am disappointed with their lack of customer service, availability of food and properly getting an order correct. I did a mobile order pick up and ordered a salad and burrito. My salad had the green salsa in it (I didnāt request it) and NO vinaigrette, this isnāt the first time either, it stated on my pickup receipt the vinaigrette as the salad always comes with it and yet they would not give me any because they started cleaning up all their ingredients way early so alas I didnāt get the most tasteful component of the salad and makes it a SALAD. The burrito had no corn salsa or cheese, which these were things I requested on my salad and received it do I donāt know whatās going on over there but many times I have gone in there and ingredients are cleaned up hours before closing leaving the customers dissatisfied and upset. Even heard one of the girls in the back say in Spanish (just tell them we donāt have it) like seriously? They care more about getting things cleaned up than satisfying the customer. This location needs to do better cause I go to the Oakland location and they close around the same time and still have all ingredients available no matter how busy or not busy they are. But this location was busy and Iām sure many customers were upset to find out this crew just doesnāt care to have ingredients available until closing. Waste of my money, my time and my patience.
Atmosphere: 3
Food: 2
Service: 1
Charged us for everything but could not serve everything? I asked for guac as you can see in the receipt, and there was no guac in any of the bowls or burritos. Unacceptable and frustrating.
Atmosphere: 1
Food: 1
Service: 1
Nothing like fresh food. Enjoy a Chipotle. It's very nice to go there and either get a burrito or a taco
It mustve be a new worker I was dealing with yesterday because I ordered my bowl and was a bit unhappy with the chicken portion so I asked a little more please like the CEO of chipotle instructed us to do if we feel unhappy with the portion size. However this young female worker the youngest there Iām sure put one small piece of chicken more when I asked, I should have walked out but regretfully gave them my business since I was hungry and there.
Atmosphere: 3
Food: 5
Service: 1
I got there slightly after 10 pm, and they close at 11. But, they didn't have any steak left. I guess they didn't want to cook anyone since it was late, and they were already cleaning their grill. But, considering that they should have cooked extra steak beforehand. This seems to be a common thing at chipotles lately as it happened at another location in Alameda as well. With the prices they have, they might as well cook more steak!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
I really like quesadillas
Atmosphere: 5
Food: 5
Service: 5
I ordered a DoorDash order from here.
It showed up with no guacamole, even though I paid for it. I decided thatās ok and will give it to wife.
I ordered a second DoorDash order. It showed up AGAIN. With no guacamole. And this time with no CHEESE. Just got the order completely wrong.
I even put in special requests āplease donāt forget guacamole.ā You canāt call to complain. And DoorDash didnāt help make it right.
Service: 1
Not a good location chipotle overall has lost the plot . The quality of the food is bad the customer service is bad and I was once an employee and I can see the standard had changed unfortunately. The line is always not very clean the employees have bad attitudes and thereās no urgency to help customers with a nice attitude like I know theyāre trained and required to do . Outside of the portions even being smaller than normal thereās no nice and kind interactions especially from the female workers . Thereās one girl in particular whoās extremely rude her attitude sucks my coworker and I have gone on numerous occasions and her attitude is disgusting. The employees ignore customers and the food doesnāt look very pleasant I donāt respect it all. Itās bad customer service then theyāre rushing with making orders and you have the next customer after you standing right next to you while trying to pay and itās uncomfortable and thereās not enough space . The food on the line looks over cooked sometimes and not presentable . This location needs some serious rebranding
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The lovely cashier, Frida, was so sweet. Such a delight.
Atmosphere: 5
Food: 4
Service: 5
I ordered veggie bowl and got good quantity of food and it tasted fresh I was completely satisfied with my purchase
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I always buy the same thing, all the time and they regularly charge me $16, today someone named Katia served me, they charged me $20, it was too much for the food that I always pay for, I think they wanted to charge me until hello
Atmosphere: 1
Food: 2
Service: 1
They consistently undercook the chicken, so I would not advise you to eat this food.
Atmosphere: 5
Food: 2
Service: 5
They get my order wrong Everytime! I thought maybe it was a communication problem so I placed my order online this time and still the orders were wrong. Outof 4 burritos and a kid meal 2 of the burritos were wrong even though the label was correct. They tasted absolutely disgusting as if they made them as soon as I placed the order and not for the requested time. I tipped 20% online which was a huge mistake on a bigish order and will never tip here again as I have been overtipping here for some time due to poor service. Actually I will probably not even go here anymore as I haven't had a positive experience here in quite a while. Also, all of the cheese was in one place and the hot sauce was all over the outside of the burrito. Very unpleasant and I rarely give a 1 star review but at this point if zero was an option that would be my rating.
Dietary restrictions: If you have dietary restrictions don't order ahead because you have to stand there and make sure they get it right. My friend is allergic to tomatoes and there was salsa in there and guac which they also cannot eat. There was both even though not listed on the label. Luckily it isn't a life threatening allergy, but being itchy for the rest of the day isn't fun.
Food: 1
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