We had a great experience today! Friendly staff and absolutely amazing drinks. iTea has the best boba in my opinion - perfect texture and sweetness level - and they really know how to brew tea.
mpc263
I've been coming here for years - even before the pandemic which was like 7 years ago. I always get the same drink (letter#) with two toppings neither of which are boba so I substitute one of them with it. I also got a popcorn chicken which the order totaled about $20. I get to the car and take a sip of my drink and realize that it tastes really watered down. Again, this is the only drink I've ordered consistently for years so I know how it should taste like. I walk back in and asked if they could remake it. The guy relayed the message to I think the owner of the store because I see her there every single time, and she gave a loud, 'What!?' with a huge attitude on her face. Everyone else was really nice. It was just really disappointing her unprofessionalism and rudeness in the way she had handled that situation, and it wasn't even all that serious smfh. There are so many boba spots, I don't think I'll be returning anytime soon.
Alice Han
Love this place! My go-to for boba! Staff is also usually friendly except for a couple who seem to have no customer service skills. Also, some of the drinks are hit or miss in my opinion on flavor so it is only 4 stars.
marie
I ordered the Y8 Lobster Ball at Itea Alameda, but it was very hard to bite and seemed over-fried. Unfortunately, I could barely eat it. I hope next time the lobster ball can be cooked more gently. Overall, I really appreciate the good service and enjoyed all the other items I ordered.
Marissa Rivera
I ordered the Y8 Lobster Ball at Itea Alameda, but it was very hard to bite and seemed over-fried. Unfortunately, I could barely eat it. I hope next time the lobster ball can be cooked more gently. Overall, I really appreciate the good service and enjoyed all the other items I ordered.
Pan Pan
Best chicken!!!
Angie San
The customer service bad , Disrespectful to customers, the boba tea just ok , The cashier has a bad attitude towards customers. Just 1 ⭐️
Alicia Loza
It is the best boba I have ever tried !!!!
Melissa Mok
I love the frosty litchi. I get it every time I am back in the Bay. The service is quick and no nonsense. The food items are great too, I especially love the squid balls which are seasoned perfectly every time.
Trang Dao
When I was buying boba, one of the Employee was being very rude and threw the money and also keep looking at me and Finally keep acting like I’m poor i just forgot my Credit card.
The food/ drink was good but, one of the employee was being very rude the employee threw the money and also keep shouting at me just because I don’t know English and also keep looking at me for no reason I don’t know why she wasn’t being respectful to me, she don’t do the same thing to other people she makes me feel like I’m dumb and if she don’t treat me like that, then I don’t treat her like that and I want the boss to fired her one last time I don’t want her to get fired but she treated me so rude and she also make me feel dumb really really dumb and I will never come to IT ever and ever again.
Carmelina Xiloj
First time going there, customer service excelent. Drink was ready in less than 5 mns! Not giving 5 start just kus my daughter didnt like her drink 😅
Minerva Verone
I ordered two drinks w/ boba and extra jelly. Almost 7:40 pm after I get off work. And I am a regular customer always buy two drinks with always extra toppings. On Thursday 6/12/2025 I was waiting 10 minutes to get my order and no even busy at all! Only me and someone picking up there order. And I saw the 2 customers order and there order is done past. So I get up and ask is my order is ready? My order just sitting there and asked me if I order food and I said no! She's is the one take my order and what happened to the tic
Daisy M
Enjoying my all time favorite K4 Mango Sago Boba!
Jacqueline Hayes
Great customer service. Sesame balls are excellent. Drink choices and Boba delicious. Thank you!
We had a great experience today! Friendly staff and absolutely amazing drinks. iTea has the best boba in my opinion - perfect texture and sweetness level - and they really know how to brew tea.
I've been coming here for years - even before the pandemic which was like 7 years ago. I always get the same drink (letter#) with two toppings neither of which are boba so I substitute one of them with it. I also got a popcorn chicken which the order totaled about $20. I get to the car and take a sip of my drink and realize that it tastes really watered down. Again, this is the only drink I've ordered consistently for years so I know how it should taste like. I walk back in and asked if they could remake it. The guy relayed the message to I think the owner of the store because I see her there every single time, and she gave a loud, 'What!?' with a huge attitude on her face. Everyone else was really nice. It was just really disappointing her unprofessionalism and rudeness in the way she had handled that situation, and it wasn't even all that serious smfh. There are so many boba spots, I don't think I'll be returning anytime soon.
Love this place! My go-to for boba! Staff is also usually friendly except for a couple who seem to have no customer service skills. Also, some of the drinks are hit or miss in my opinion on flavor so it is only 4 stars.
I ordered the Y8 Lobster Ball at Itea Alameda, but it was very hard to bite and seemed over-fried. Unfortunately, I could barely eat it. I hope next time the lobster ball can be cooked more gently. Overall, I really appreciate the good service and enjoyed all the other items I ordered.
I ordered the Y8 Lobster Ball at Itea Alameda, but it was very hard to bite and seemed over-fried. Unfortunately, I could barely eat it. I hope next time the lobster ball can be cooked more gently. Overall, I really appreciate the good service and enjoyed all the other items I ordered.
Best chicken!!!
The customer service bad , Disrespectful to customers, the boba tea just ok , The cashier has a bad attitude towards customers.
Just 1 ⭐️
It is the best boba I have ever tried !!!!
I love the frosty litchi. I get it every time I am back in the Bay. The service is quick and no nonsense. The food items are great too, I especially love the squid balls which are seasoned perfectly every time.
When I was buying boba, one of the Employee was being very rude and threw the money and also keep looking at me and Finally keep acting like I’m poor i just forgot my Credit card.
Restaurantji Recommends
The food/ drink was good but, one of the employee was being very rude the employee threw the money and also keep shouting at me just because I don’t know English and also keep looking at me for no reason I don’t know why she wasn’t being respectful to me, she don’t do the same thing to other people she makes me feel like I’m dumb and if she don’t treat me like that, then I don’t treat her like that and I want the boss to fired her one last time I don’t want her to get fired but she treated me so rude and she also make me feel dumb really really dumb and I will never come to IT ever and ever again.
First time going there, customer service excelent. Drink was ready in less than 5 mns! Not giving 5 start just kus my daughter didnt like her drink 😅
I ordered two drinks w/ boba and extra jelly. Almost 7:40 pm after I get off work. And I am a regular customer always buy two drinks with always extra toppings. On Thursday 6/12/2025 I was waiting 10 minutes to get my order and no even busy at all! Only me and someone picking up there order. And I saw the 2 customers order and there order is done past. So I get up and ask is my order is ready? My order just sitting there and asked me if I order food and I said no! She's is the one take my order and what happened to the tic
Enjoying my all time favorite K4 Mango Sago Boba!
Great customer service. Sesame balls are excellent. Drink choices and Boba delicious.
Thank you!
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