So, I understand that it’s busy around lunch hour and we arrived at 12:55pm. Not too long of a wait even with a waitlist. Got seated with two of us at 1pm with menus. 20 minutes later at 1:20pm and the waiters haven’t even acknowledged us or offered at least water or even asked if we needed more time to look at the menu. I noticed two parties that arrived after us that got seated got their orders taken. It kind of felt like we were invisible. We wanted to try to place out but it didn’t seem like they were very welcoming. This is the only time I’ve walked out of a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Angel darling
I’ve eaten at this restaurant about 10 times in this year with my family and the older servers are the rudest passive aggressive waiters it makes me not want to tip recently I took my niece for her birthday and found a hair in her sushi we were only given a replacement and she didn’t even take the whole tray only the pice that was contaminated that doesn’t go to health policy how gross
Atmosphere: 3
Food: 2
Service: 1
LuckyThu 341
Foods are great but services are awefull No greeting from the start and no thank you when getting the bill or leaving
Atmosphere: 3
Food: 4
Service: 1
Ying Quan
Big pieces for rolls. Service was slow since there only had like two waiters for the whole restaurant.
Atmosphere: 4
Food: 4
Service: 4
Lori Bogisich
You get so much food and it is so delicious! You will have lunch for the next day
Atmosphere: 5
Food: 5
Service: 5
michelle
super friendly staff with a variety of food options, modifiable bentos and sushi rolls! absolutely must try place!
Atmosphere: 5
Food: 5
Service: 5
Herb Stubblefield
This restaurant is wonderful. The sushi is very fresh and the service was amazing.
The staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Maria J. Matta-Ortiz
The sushi is good but the pieces are too big. The customer service is lackluster, there is not enough attention to the customer. The baked sushi is great though.
Not sure why they just completely overcook the salmon in the bento box... I go there anyway. Everything else is pretty good though.
Harry Battiste
Great location, great customer service, great competitive prices 👍
Atmosphere: 5
Food: 5
Service: 5
Paul Neuenschwander
My favorite sushi spot in the East Bay!
Atmosphere: 5
Food: 5
Service: 5
Rene Castillo
I’ve been coming to this place for years, but my last order (10/2/25) was very disappointing. I ordered two chicken teriyaki, two Caterpillar rolls, and two Oregon rolls. The chicken teriyaki and Oregon rolls were okay, but the Caterpillar rolls were inedible — the avocado tasted bad, almost expired. For a restaurant I’ve trusted for so long, this was really unacceptable. Sadly, the quality has gone downhill, and I’m not sure I’ll be coming back
JK Hwang
I’ve been a frequent visitor to Sushi House. Their food is pretty good, though not great. The tables are spacious and comfortable, and the place is generally clean—though at times there’s an odd smell. Overall, it has been a decent spot for local residents. Unfortunately, our most recent visit was a disappointment. My wife and I ordered two bentos and asked for knives and forks to cut the fruit that came with them. After some delay, we were surprised to receive only one set, wrapped in a wrinkled paper napkin. When we requested another, the waitress looked surprised, as if we were expected to share. She eventually brought a second set, also wrapped in a wrinkled napkin. When I unwrapped it, however, the knife was stained—dirty. At that point, I completely lost my appetite. I couldn’t tell whether this was carelessness or a larger issue of hygiene, but either way it left a very bad impression. Sadly, this will likely be my last visit to Sushi House..
Great service, big portions, right on the bay!
Delish
Atmosphere: 3
Food: 5
Service: 5
So, I understand that it’s busy around lunch hour and we arrived at 12:55pm. Not too long of a wait even with a waitlist. Got seated with two of us at 1pm with menus. 20 minutes later at 1:20pm and the waiters haven’t even acknowledged us or offered at least water or even asked if we needed more time to look at the menu. I noticed two parties that arrived after us that got seated got their orders taken. It kind of felt like we were invisible. We wanted to try to place out but it didn’t seem like they were very welcoming. This is the only time I’ve walked out of a restaurant.
Atmosphere: 1
Food: 1
Service: 1
I’ve eaten at this restaurant about 10 times in this year with my family and the older servers are the rudest passive aggressive waiters it makes me not want to tip recently I took my niece for her birthday and found a hair in her sushi we were only given a replacement and she didn’t even take the whole tray only the pice that was contaminated that doesn’t go to health policy how gross
Atmosphere: 3
Food: 2
Service: 1
Foods are great but services are awefull No greeting from the start and no thank you when getting the bill or leaving
Atmosphere: 3
Food: 4
Service: 1
Big pieces for rolls. Service was slow since there only had like two waiters for the whole restaurant.
Atmosphere: 4
Food: 4
Service: 4
You get so much food and it is so delicious! You will have lunch for the next day
Atmosphere: 5
Food: 5
Service: 5
super friendly staff with a variety of food options, modifiable bentos and sushi rolls! absolutely must try place!
Atmosphere: 5
Food: 5
Service: 5
This restaurant is wonderful. The sushi is very fresh and the service was amazing.
The staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
The sushi is good but the pieces are too big. The customer service is lackluster, there is not enough attention to the customer. The baked sushi is great though.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Not sure why they just completely overcook the salmon in the bento box... I go there anyway. Everything else is pretty good though.
Great location, great customer service, great competitive prices 👍
Atmosphere: 5
Food: 5
Service: 5
My favorite sushi spot in the East Bay!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this place for years, but my last order (10/2/25) was very disappointing. I ordered two chicken teriyaki, two Caterpillar rolls, and two Oregon rolls. The chicken teriyaki and Oregon rolls were okay, but the Caterpillar rolls were inedible — the avocado tasted bad, almost expired. For a restaurant I’ve trusted for so long, this was really unacceptable. Sadly, the quality has gone downhill, and I’m not sure I’ll be coming back
I’ve been a frequent visitor to Sushi House. Their food is pretty good, though not great. The tables are spacious and comfortable, and the place is generally clean—though at times there’s an odd smell. Overall, it has been a decent spot for local residents.
Unfortunately, our most recent visit was a disappointment. My wife and I ordered two bentos and asked for knives and forks to cut the fruit that came with them. After some delay, we were surprised to receive only one set, wrapped in a wrinkled paper napkin. When we requested another, the waitress looked surprised, as if we were expected to share. She eventually brought a second set, also wrapped in a wrinkled napkin.
When I unwrapped it, however, the knife was stained—dirty. At that point, I completely lost my appetite. I couldn’t tell whether this was carelessness or a larger issue of hygiene, but either way it left a very bad impression. Sadly, this will likely be my last visit to Sushi House..
Atmosphere: 3
Food: 3
Service: 1
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