TLDR: Bakery that turned customers away is now BEGGING for contributions to stay in business.
Whisk Cakes has delicious cakes, w/ their most popular flavor being the mocha crunch. We were very excited to try them after seeing the owner on an episode of Bakers vs. Fakers. Of course he LOST, but we were happy to support a local baker & did for many years.
After being a loyal customer since 2018, we had a pretty disappointing/frustrating experience. I tried to order a cake for our baby shower. I wanted a small cake w/ a simple design & I was quoted over $200! Even though our low income family couldn't afford to pay that much, we still wanted Whisk to be a part of our special day. I opted for an even SIMPLER design & requested to get a house cake with naked frosting (meaning a barely there layer of frosting with no design). They stated that the house cakes (which would be much more affordable at $54) can't be customized & that a small cake with naked frosting would be considered "a custom cake." They wanted to charge double the price at either $108 for. 6' or $144 for just 1' larger.
This made absolutely no sense why a cake w/ basically no frosting would be double the cost. I asked them why they wouldn't be able to take a house cake & use LESS frosting, & after going back & forth on it, they couldn't give me a clear answer. They only stated that a small cake w/ barely-there frosting would be a "custom cake" &, therefore, would need to "cost more." They simply had no logic to explain how it made sense that using less supplies/labor would justify charging DOUBLE for a cake. If anything, I was helping THEM out by having them use LESS ingredients/labor, even though I wanted something completely different. Here I was accommodating THEM, when it should have been the other way around.
I gave them several workable solutions but it was very clear that they just wanted my money & did not care about me as a customer. Even after this hassle (when this part of the party planning should have been easy), I wanted the cake so bad that I decided to just purchase the house cake & then decorate it myself. I placed my order & they were so vindictive/retaliatory that they CANCELLED my order.
I never asked for anything above & beyond what they could do, & if anything, I asked them to do less work, & yet I was being treated so poorly. This really personifies their entire customer philosophy. Their overall attitude of being full of themselves because the owner was on ONE TV show several years ago is exactly why they are now struggling. They could have been grateful making $54 which in turn would have ended up being $100s of dollars w/ future orders & other orders from my friends/family, but they chose profit & ego over current/future customers.
I later found out that that the real reason why they weren't willing to make an exception was because all of their house cakes are frozen & it would have required them to make a new cake. They could have just thawed it out & scraped off the frosting. Again, they had so many options available to them. Of course, they couldn't tell me this because it would expose their business practice of mass production by freezing their cakes, which compromises the quality of the cakes. Even Costco makes fresh cakes without having to freeze them for $12.99, so it is hard to believe they couldn't have made a $54 cake with a thin layer of frosting (using less ingredients) & no design.
Even though I had a horrible experience, I do hope they land back on their feet & learn from their mistakes. Cakes are a luxury in this economy, so if you have a customer who is willing to work w/ you to pay you for a cake, don't turn them away. Partner with them so that everyone is happy: you get money & they get a cake. It's as simple as that. Oth
Atmosphere: 1
Food: 4
Service: 1
Adam White
We went with Whisk for our wedding cake after seeing the parade float in the 4th of July parade. We had 3 flavors, chocolate truffle, banana chocolate chip, and vanilla berry. We also had a dozen gluten free cupcakes. All of the guests loved the cake! I will definitely be going back to Whisk for other special events because that banana chocolate chip cake was absolutely delicious! My favorite for sure!
Atmosphere: 5
Food: 5
Service: 5
Deb and Pao Capistrano
We hired Whisk Creations to bake a single tier Wedding Cake for us and cupcakes for our guests. They presented our cupcakes beautifully on the day of. We received multiple compliments from guests on how delicious the cupcakes were. Thank you Henry and Whisk Cake Creations for creating a simply beautiful and delicious cake.
Mukesh Guragain
Great coffee.
Meyhar Mohammed
I ordered a lemon raspberry cake and it was super delicious!! They were super helpful and accommodated my same day order as well. Highly recommend this place!
chris clark
Very pretty cakes, easy to work with for ordering/pickup.
Noah Ellis
It was a decent muffin… and just so painfully overpriced.
Elizabeth Estrada
Delicious ? thanks for make me day sweet!!!
Asia Marie
Lovely place! Tasty treats. Great staff! They have some whole cakes to buy on display and ? ☕️All yummy! Great for a birthday cake or special occasion/orders! I will return and call in for special orders. Love to support small businesses ❤️They also have parking and outdoor seating.
Andrew John
Okay wow Whisk Cake 100% understood the assignment. This custom Nike shoe cake was so on point. It was my roomie’s birthday, and they asked what he was into. I sent them a pic of one of his favorite Nike Shoes, and they created this one-of-a-kind cake! They’re based just over in Alameda, but delivered to my apartment in San Francisco. The red velvet butter cake was so good!! Highly recommend.
The peanut butter cookies looked good, however they were really dry. I thought that peanut butter cookies were supposed to be soft. It really wasn't worth the money.
Jennifer Scott
Amazing!! Super accommodating staff to a last minute birthday cake order. Their mocha crunch cake is to die for, everyone absolutely loved it. Also snagged 2 of their mochi cupcakes (matcha and ube) which were equally as delicious. 10/10 would recommend!
Noah Swanson
It was a decent muffin… and just so painfully overpriced.
K T
The cakes are so good :D
Marie Soriano
I've ordered once before and it was delicious. They are great at decorating. I finally ordered Red Velvet, I've been waiting to taste it. I am not happy and for the price. Maybe in the future I'll order a different flavor.
TLDR: Bakery that turned customers away is now BEGGING for contributions to stay in business.
Whisk Cakes has delicious cakes, w/ their most popular flavor being the mocha crunch. We were very excited to try them after seeing the owner on an episode of Bakers vs. Fakers. Of course he LOST, but we were happy to support a local baker & did for many years.
After being a loyal customer since 2018, we had a pretty disappointing/frustrating experience. I tried to order a cake for our baby shower. I wanted a small cake w/ a simple design & I was quoted over $200! Even though our low income family couldn't afford to pay that much, we still wanted Whisk to be a part of our special day. I opted for an even SIMPLER design & requested to get a house cake with naked frosting (meaning a barely there layer of frosting with no design). They stated that the house cakes (which would be much more affordable at $54) can't be customized & that a small cake with naked frosting would be considered "a custom cake." They wanted to charge double the price at either $108 for. 6' or $144 for just 1' larger.
This made absolutely no sense why a cake w/ basically no frosting would be double the cost. I asked them why they wouldn't be able to take a house cake & use LESS frosting, & after going back & forth on it, they couldn't give me a clear answer. They only stated that a small cake w/ barely-there frosting would be a "custom cake" &, therefore, would need to "cost more." They simply had no logic to explain how it made sense that using less supplies/labor would justify charging DOUBLE for a cake. If anything, I was helping THEM out by having them use LESS ingredients/labor, even though I wanted something completely different. Here I was accommodating THEM, when it should have been the other way around.
I gave them several workable solutions but it was very clear that they just wanted my money & did not care about me as a customer. Even after this hassle (when this part of the party planning should have been easy), I wanted the cake so bad that I decided to just purchase the house cake & then decorate it myself. I placed my order & they were so vindictive/retaliatory that they CANCELLED my order.
I never asked for anything above & beyond what they could do, & if anything, I asked them to do less work, & yet I was being treated so poorly. This really personifies their entire customer philosophy. Their overall attitude of being full of themselves because the owner was on ONE TV show several years ago is exactly why they are now struggling. They could have been grateful making $54 which in turn would have ended up being $100s of dollars w/ future orders & other orders from my friends/family, but they chose profit & ego over current/future customers.
I later found out that that the real reason why they weren't willing to make an exception was because all of their house cakes are frozen & it would have required them to make a new cake. They could have just thawed it out & scraped off the frosting. Again, they had so many options available to them. Of course, they couldn't tell me this because it would expose their business practice of mass production by freezing their cakes, which compromises the quality of the cakes. Even Costco makes fresh cakes without having to freeze them for $12.99, so it is hard to believe they couldn't have made a $54 cake with a thin layer of frosting (using less ingredients) & no design.
Even though I had a horrible experience, I do hope they land back on their feet & learn from their mistakes. Cakes are a luxury in this economy, so if you have a customer who is willing to work w/ you to pay you for a cake, don't turn them away. Partner with them so that everyone is happy: you get money & they get a cake. It's as simple as that. Oth
Atmosphere: 1
Food: 4
Service: 1
We went with Whisk for our wedding cake after seeing the parade float in the 4th of July parade. We had 3 flavors, chocolate truffle, banana chocolate chip, and vanilla berry. We also had a dozen gluten free cupcakes. All of the guests loved the cake! I will definitely be going back to Whisk for other special events because that banana chocolate chip cake was absolutely delicious! My favorite for sure!
Atmosphere: 5
Food: 5
Service: 5
We hired Whisk Creations to bake a single tier Wedding Cake for us and cupcakes for our guests. They presented our cupcakes beautifully on the day of. We received multiple compliments from guests on how delicious the cupcakes were. Thank you Henry and Whisk Cake Creations for creating a simply beautiful and delicious cake.
Great coffee.
I ordered a lemon raspberry cake and it was super delicious!! They were super helpful and accommodated my same day order as well. Highly recommend this place!
Very pretty cakes, easy to work with for ordering/pickup.
It was a decent muffin… and just so painfully overpriced.
Delicious ? thanks for make me day sweet!!!
Lovely place! Tasty treats. Great staff! They have some whole cakes to buy on display and ? ☕️All yummy! Great for a birthday cake or special occasion/orders! I will return and call in for special orders. Love to support small businesses ❤️They also have parking and outdoor seating.
Okay wow Whisk Cake 100% understood the assignment. This custom Nike shoe cake was so on point. It was my roomie’s birthday, and they asked what he was into. I sent them a pic of one of his favorite Nike Shoes, and they created this one-of-a-kind cake! They’re based just over in Alameda, but delivered to my apartment in San Francisco. The red velvet butter cake was so good!! Highly recommend.
Restaurantji Recommends
The peanut butter cookies looked good, however they were really dry. I thought that peanut butter cookies were supposed to be soft. It really wasn't worth the money.
Amazing!! Super accommodating staff to a last minute birthday cake order. Their mocha crunch cake is to die for, everyone absolutely loved it. Also snagged 2 of their mochi cupcakes (matcha and ube) which were equally as delicious. 10/10 would recommend!
It was a decent muffin… and just so painfully overpriced.
The cakes are so good :D
I've ordered once before and it was delicious. They are great at decorating. I finally ordered Red Velvet, I've been waiting to taste it. I am not happy and for the price. Maybe in the future I'll order a different flavor.
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