The cashier name Reyna have a very Bad actitud and kent take the orders correct i think kent speak English well
Atmosphere: 1
Food: 3
Service: 1
Gayle C.
This location needs regular mystery shoppers for a variety of reasons; quality, efficiency, accuracy of order, the app ordering process, and customer service. It should not be hit or miss. My salad had old expired lettuce greens mixed in with fresh salad greens. People can become seriously ill or die from eating old expired food.
Louise Seanez
Got the Wednesday meal of misfortune. Love that the color scheme is dark for Halloween.
Atmosphere: 4
Food: 5
Service: 4
alexis gregg
Went in with my mother and grandmother to grab a quick bite and paid using the kiosk. We paid for buffalo sauce expecting it to come out with our meals. The kiosk doesn't offer a receipt so we had no way of proving we paid for the sauce, I was going to ask for a copy of the receipt but when they called our number I went up and when I asked for buffalo the older gentleman working argued with me saying I had to pay for it again I just decided I would pay again after he insisted that I didn't, we also notice that 1 of our 3 fries was cold so we asked for a warmer set of fries and waited 3 min for them. I was told to just take the buffalo sauce because he didn't know how to charge me on the front counter registers. They didn't give us the energy drink we ordered so after asking for that he began to get a bit short and snippy with me like I was an inconvenience. I never have issues with this location as its my preferred location but after the treatment I was almost afraid to ask for a bag to leave as he was the only one in the team of 3 workers that would even look at guests at the front counter. I was so uncomfortable and embarrassed, I didn't get to enjoy a soda with my meal because their machine wasn't working in the lobby. My grandma went to use it and the door popped open and her and another guest just kept hitting buttons until the screen popped up and when it did all that was available was diet or drinks that tasted off. Got a fanta strawberry for my grandma before it said fanta was unavailable and it tasted like diet, and was almost stomach turning with how sweet and off the flavor was. I am not leaving this here to bash or upset the team as I went in the day prior to this visit and the experience was night and day. Im not sure if they team was short staffed and that lead to the way we were treated or if they were having issues but I definitely will not be returning for a while. On the way out we went to use the restroom and found roaches in the womans restaurant.
Atmosphere: 3
Food: 5
Service: 1
Kevin Ranta
Wendy’s breakfast slaps. Solid bacon, egg, and cheese croissant sandwich, and the potato wedges are always crisp. Can’t be it on the go and drive thru line was quick. Wash it down with a diet coke.
Atmosphere: 5
Food: 5
Service: 5
Darin
Burger was stale, Bun was flaking off on dry. I asked for no sauce
Food: 1
Service: 5
Larry Davis
Every single time it's fantastic
Atmosphere: 5
Food: 5
Service: 5
Brand
Best soda machine... Amy is the best employee ever
Atmosphere: 5
Food: 4
Service: 5
Joe Anderson
My recent visit to this establishment was, unfortunately, a deeply disappointing experience, prompting me to express my concerns regarding the current management and operational practices. Despite the apparent lack of customer traffic, we were directed to utilize the self-service kiosk for ordering. I find this practice to be a significant detriment to the overall dining experience. While I understand the potential efficiencies that technology can bring, it is simply unacceptable to eliminate the human element from the ordering process, especially when the restaurant is not experiencing a rush. The gradual erosion of personalized customer service, coupled with the continued inflation of menu prices, creates a sense of disconnect and devaluation for the patron.
Furthermore, the kiosk system presents significant challenges for individuals with specific dietary needs or preferences. The rigid structure of the digital interface often fails to accommodate nuanced requests or provide the opportunity for clarification that a human interaction would afford. This can lead to frustration, errors in orders, and potentially even health risks for customers with allergies or sensitivities. In my opinion, the ability to communicate directly with a staff member is a fundamental aspect of a satisfactory dining experience, and its absence is a serious flaw in the current operational model.
Beyond the ordering process, the general cleanliness of the restaurant was also a matter of concern. Several tables remained uncleaned despite the fact that the establishment was not busy. This lack of attention to basic hygiene suggests a deficiency in staff training and supervision. The adage "if you have time to lean, you have time to clean" comes readily to mind. If employees have the downtime to stand idle, they certainly have the time to ensure a clean and welcoming environment for their patrons. This neglect, combined with the impersonal ordering system, created an atmosphere that was far from conducive to an enjoyable meal.
It is worth noting that this location was previously a more favorably regarded Arby's and Burger King. The decline in service and overall quality since the change in ownership or management is palpable. I sincerely hope that the management team will take these concerns seriously and implement the necessary changes to restore a focus on customer service, cleanliness, and a more personalized dining experience. As it stands, I cannot recommend this establishment and will not be returning in the future.
Atmosphere: 1
Food: 2
Service: 1
Nicol rodriguez
I love wendys but what's with this dude on sunday 2/2 @ 7pm? Rudest didn't ask for anything gave me whatever he wanted and if it's nit just bc I asked him "a combo has a drink right?" He hadn't even ask what drink I wanted smdh
The fast food restaurants are struggling because their food is just bad bad bad and this was one of the worst ever. As I started to eat it I thought it tasted bad and then I smelled it and it didn't smell right. And then I realized all of my food was this way. Their commercials actually got me remembering how good they used to be and made me want one. After this, I was reminded of a Wendy's at a different location in Irvine by the airport that was just as bad. They've jacked their prices way up when you can just go to In-N-Out and get real food that hasn't been frozen or processed for a fraction of the cost. No more Wendy's for me ever again!
Atmosphere: 3
Food: 1
Service: 3
Sandra Andonie
They have good breakfast for a reasonable price .
Food: 5
Service: 5
TradeDeskLive Team
Download the Wendy's app and get free food promotions that are actually worth the effort
Wheelchair accessibility: Big wheelchair ramp
Atmosphere: 5
Food: 5
Service: 5
john m.
Pleasantly surprised with great tasting sausage, egg, cheese English muffin; potatoes & coffee only $8! Staff are very accommodating. Clean facilities.
The cashier name Reyna have a very Bad actitud and kent take the orders correct i think kent speak English well
Atmosphere: 1
Food: 3
Service: 1
This location needs regular mystery shoppers for a variety of reasons; quality, efficiency, accuracy of order, the app ordering process, and customer service. It should not be hit or miss. My salad had old expired lettuce greens mixed in with fresh salad greens. People can become seriously ill or die from eating old expired food.
Got the Wednesday meal of misfortune. Love that the color scheme is dark for Halloween.
Atmosphere: 4
Food: 5
Service: 4
Went in with my mother and grandmother to grab a quick bite and paid using the kiosk. We paid for buffalo sauce expecting it to come out with our meals. The kiosk doesn't offer a receipt so we had no way of proving we paid for the sauce, I was going to ask for a copy of the receipt but when they called our number I went up and when I asked for buffalo the older gentleman working argued with me saying I had to pay for it again I just decided I would pay again after he insisted that I didn't, we also notice that 1 of our 3 fries was cold so we asked for a warmer set of fries and waited 3 min for them. I was told to just take the buffalo sauce because he didn't know how to charge me on the front counter registers. They didn't give us the energy drink we ordered so after asking for that he began to get a bit short and snippy with me like I was an inconvenience. I never have issues with this location as its my preferred location but after the treatment I was almost afraid to ask for a bag to leave as he was the only one in the team of 3 workers that would even look at guests at the front counter. I was so uncomfortable and embarrassed, I didn't get to enjoy a soda with my meal because their machine wasn't working in the lobby. My grandma went to use it and the door popped open and her and another guest just kept hitting buttons until the screen popped up and when it did all that was available was diet or drinks that tasted off. Got a fanta strawberry for my grandma before it said fanta was unavailable and it tasted like diet, and was almost stomach turning with how sweet and off the flavor was. I am not leaving this here to bash or upset the team as I went in the day prior to this visit and the experience was night and day. Im not sure if they team was short staffed and that lead to the way we were treated or if they were having issues but I definitely will not be returning for a while. On the way out we went to use the restroom and found roaches in the womans restaurant.
Atmosphere: 3
Food: 5
Service: 1
Wendy’s breakfast slaps. Solid bacon, egg, and cheese croissant sandwich, and the potato wedges are always crisp. Can’t be it on the go and drive thru line was quick. Wash it down with a diet coke.
Atmosphere: 5
Food: 5
Service: 5
Burger was stale, Bun was flaking off on dry. I asked for no sauce
Food: 1
Service: 5
Every single time it's fantastic
Atmosphere: 5
Food: 5
Service: 5
Best soda machine... Amy is the best employee ever
Atmosphere: 5
Food: 4
Service: 5
My recent visit to this establishment was, unfortunately, a deeply disappointing experience, prompting me to express my concerns regarding the current management and operational practices. Despite the apparent lack of customer traffic, we were directed to utilize the self-service kiosk for ordering. I find this practice to be a significant detriment to the overall dining experience. While I understand the potential efficiencies that technology can bring, it is simply unacceptable to eliminate the human element from the ordering process, especially when the restaurant is not experiencing a rush. The gradual erosion of personalized customer service, coupled with the continued inflation of menu prices, creates a sense of disconnect and devaluation for the patron.
Furthermore, the kiosk system presents significant challenges for individuals with specific dietary needs or preferences. The rigid structure of the digital interface often fails to accommodate nuanced requests or provide the opportunity for clarification that a human interaction would afford. This can lead to frustration, errors in orders, and potentially even health risks for customers with allergies or sensitivities. In my opinion, the ability to communicate directly with a staff member is a fundamental aspect of a satisfactory dining experience, and its absence is a serious flaw in the current operational model.
Beyond the ordering process, the general cleanliness of the restaurant was also a matter of concern. Several tables remained uncleaned despite the fact that the establishment was not busy. This lack of attention to basic hygiene suggests a deficiency in staff training and supervision. The adage "if you have time to lean, you have time to clean" comes readily to mind. If employees have the downtime to stand idle, they certainly have the time to ensure a clean and welcoming environment for their patrons. This neglect, combined with the impersonal ordering system, created an atmosphere that was far from conducive to an enjoyable meal.
It is worth noting that this location was previously a more favorably regarded Arby's and Burger King. The decline in service and overall quality since the change in ownership or management is palpable. I sincerely hope that the management team will take these concerns seriously and implement the necessary changes to restore a focus on customer service, cleanliness, and a more personalized dining experience. As it stands, I cannot recommend this establishment and will not be returning in the future.
Atmosphere: 1
Food: 2
Service: 1
I love wendys but what's with this dude on sunday 2/2 @ 7pm?
Rudest didn't ask for anything gave me whatever he wanted and if it's nit just bc I asked him "a combo has a drink right?" He hadn't even ask what drink I wanted smdh
Atmosphere: 1
Service: 1
Restaurantji Recommends
Needed a bathroom, you need a code.
Atmosphere: 1
Service: 1
The fast food restaurants are struggling because their food is just bad bad bad and this was one of the worst ever. As I started to eat it I thought it tasted bad and then I smelled it and it didn't smell right. And then I realized all of my food was this way. Their commercials actually got me remembering how good they used to be and made me want one. After this, I was reminded of a Wendy's at a different location in Irvine by the airport that was just as bad. They've jacked their prices way up when you can just go to In-N-Out and get real food that hasn't been frozen or processed for a fraction of the cost. No more Wendy's for me ever again!
Atmosphere: 3
Food: 1
Service: 3
They have good breakfast for a reasonable price .
Food: 5
Service: 5
Download the Wendy's app and get free food promotions that are actually worth the effort
Wheelchair accessibility: Big wheelchair ramp
Atmosphere: 5
Food: 5
Service: 5
Pleasantly surprised with great tasting sausage, egg, cheese English muffin; potatoes & coffee only $8! Staff are very accommodating. Clean facilities.
Atmosphere: 4
Food: 5
Service: 5
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