BurgerIM

Really disappointed and definitely the last time I come here.

I order 4 chicken burgers and every single one of them were completely raw. I bit inside and immediately noticed.
Really sucks because the lady who usually works the front desk is so pleasant and kind.

Tried to go here multiple times but because the hours are wrong here in google we missed it a lot. Its a shame. We finally came and thought they are open and finally confirmed the hours. See photo.

Went here for first time tonight. Staff was very friendly. I was skeptical about the burger and fries seeing that they make lumpia and noodles and a variety of other things. After ordering the cowboy burger meal and classic burger meal I was very happy with taste,burger was cooked perfectly / texture of bun was soft, bacon was perfect and onion ring on burger was delicious. Fries were seasoned perfectly. Paid around 30 for 2 meals that included drinks so that’s was not bad. Definitely going back for another burger soon.

Atmosphere: 5

Food: 5

Service: 5

Great food and great people! Very good Garlic Aoli Fries and Oreo Shake!

Atmosphere: 5

Food: 5

Service: 5

This is my families favorite spot! We love the family box! Everything is 10/10!

Atmosphere: 5

Food: 5

Service: 5

Went out there on Friday to get some food got there at 6:37 and they were closed. That's no way to get customers..

Atmosphere: 5

Food: 5

Service: 5

I must say, we were looking forward to coming here, on a business trip with a group from Nashville to Oregon thinking we were going to find a good burger place in between shifts. We were greeted by what I can only imagine was the manager or supervisor (Heavy set lady that looked like from Asian descent). She spent the first 10 minutes of our visit micromanaging and over managing someone that appeared to already, "get it", but telling him every small unneeded detail while 3 guests were patiently waiting to submit their order was the time to go over every......little.... thing. The gentlemen being beaten into training even offered some help to us but was quickly taken away by this micro manager. . . . So we wait. . . . Once we are greeted to order we are met with everything they are out of, which were part of our previous order....No chicken wings, chicken tenders, or sweet tea. . . . Not too big of a deal, it happens, but we had to wait 10 minutes front in line before we had to derail our order.Fast forward to waiting for our meal, I ask for ranch after paying, I now am told I have to pay extra for ranch and make another transaction that already took far too long, why is this not expressed at first initial payment? I write this halfway through my meal because I find this far more important than my few bites of old oil fried fries and an over greasy bun, (Id eat my cowboy burger again but the fries seem they have been cooked in week old oil).While waiting, the what I can only assume was the supervisor that is taking her supervisor hat (or manager) way too seriously, taking an order for someone new and greeted immediately, during this time our order was ready and the lady screams in the back, "Someone please deliver order because I am too busy up front" Which was not reciprocated right away, so she keeps her back to the customer while yelling for employee help....In which, my entire group felt if she just turned around and grabbed the bag initially and handed it to us, would of 1) been painless, and 2) taken far less time and energy to complete then to scream across this little shop, which she was adamant then someone besides her needed to do it. Remember, we had to wait for 10 minutes for the far more important than us training, but this new customer does not need to feel any of the inconvenience of a business.Please rewind back to my first statement, where I mentioned we were expected to witness the worst supervisor/management skills out of anyone for over 10 minutes because over training was far more important than us at this time, but when she is alone and running the counter herself, nothing is more important than the customer that barely walked up.The priorities in this facility are in need of a change, and the atmosphere looks promising otherwise... I must say I am underwhelmed by eating my slightly better than Jack in the box burger after this sad first experience.Thank you,

Atmosphere: 2

Food: 2

Service: 2

First time getting a burger from imburger. Was greeted by a very cheerful staff member that let me know they were closing but would take my order. So A ++++ on customer service. Ordered a very juicy mushroom burger that was good. Purchased the meal, only downside was the French fries were too salty. Will come back to try the Hawaiian Burger.

Atmosphere: 5

Food: 4

Service: 5

Good milkshakes but takes way too long to make food, +1 star cause I’m munch

Best burgers in town! Thus place definitely hit the spot

I ordered medium well burger, it was almost burnt, hard and cold. The sautéed onion were like plastic. It’s a burger place, they should know medium well. Will not order again.

Delicious fresh neat food prepared and served by a super nice staff.

We saw a poster advertising their halo halo drink and decided to give it a try. It was very clean inside and we were immediately greeted by two staff members. The place was empty so we were able to place our order right away. It looked like the guy making our drink was training because we could hear his coworker instructing him as he was making it. The regular size halo halo was pretty big, and it tasted pretty good. It had a lot of goodies, which is always a big plus. The only thing is I wish it was a little more sweet. Halo halo is usually very sweet, but this particular one wasn't. Still, we were pretty satisfied and it was big enough for my husband and I to share. We didn't order anything to eat, as we had already eaten lunch and weren't hungry...just thirsty. But the burgers look amazing. We will definitely be back to try them. It's a clean and comfortable place to get a meal. Great local business to support!

Atmosphere: 5

Food: 5

Service: 5

Love the welcome and warm environment from the workers. The food is well-cooked, I personally get scooby snacks along with cookies 'n cream milkshake. My friends and i are usually served by Bella and she is beyond amazing. She never fails to make us laugh, making our experience more enjoyable!

Overall, everytime I go to BurgerIM I am left with a satisfied experience! The cowboy burger is amazing, and the customer service is great. In particular, Bella never fails to make my experience spectacular