Uber order was not prepared and the manager went above and beyond to make sure it was paired next
Atmosphere: 5
Food: 5
Service: 5
dale reeder
Awesome
C M
Good food and fast service. Best soft pretzels around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese, Fries, Burger
Brittany Wheeler
Food is Sonic. Nothing to be excited about. It has tasted the same for yeeeears. I miss the styrofoam cups. It's all over priced. Kids enjoy it and I go just to make them happy. $3 for an over cooked corn dog is just ludicrous.
Atmosphere: 5
Food: 4
Service: 5
Scott Senior
Staff is nice enough, but apparently it is possible for them to lose track of who orders at which stall. Some advice: if the payment screen doesn’t show up after you’ve ordered, and someone tells you they’ll take care of it when the food comes out, don’t believe them because it’s more likely than not they’ve lost your order and you’ll have to do it all over again. Ended up wasting half an hour instead of just reordering because I trusted the person who told me they would fix it.
Atmosphere: 3
Food: 3
Service: 1
David Reed
Very slow service. Food was over salted and not very warm. Previous visit no one took our order at the menue kiosk and so we left without purchasing. This was the last time we visit this Sonic restaurant.
Food: 2
Service: 1
Kelly Rose
Dear Sonic Customer Relations Team,
I am submitting a formal complaint regarding repeated order errors, poor customer service, and the inability to obtain a refund for items that were not prepared correctly at the Anderson, California location.
Order #10003691576009 was placed through the Sonic app for pickup at the Anderson, CA location. The order was missing a medium cheese tots item totaling $4.09 plus tax.
Order #1000372031168 was also placed through the app at 1:33 p.m. and included a large cheese tots with onion, totaling $5.09 plus tax. This item was incorrectly prepared with chili, which poses a serious concern as my co-worker is allergic. I arrived approximately 10–15 minutes after placing the order, checked in through the app, and selected stall #2. I waited approximately 10 minutes with no response before going to the door for assistance. No one acknowledged me, so I returned to my vehicle. The food was finally brought out about two minutes later. Both orders were taken back to work, where the errors were discovered.
Attempts to contact the Anderson location by phone were unsuccessful, as the phone rang repeatedly without being answered. When I contacted Sonic customer service for app orders, I was advised that the only options available were a food replacement or a $5 Sonic gift card. Due to ongoing issues with this location, we declined both options and requested refunds for the two incorrect items totaling $9.18 plus tax. I was informed that refunds could not be issued and that the complaint would be escalated.
On 12/19/25, I received a call from the manager of the Anderson location in response to the escalation. She stated she could only offer the same options previously presented and was not authorized to issue a refund. She directed me back to customer service, stating they were the only ones who could process refunds. Customer service was contacted twice more. Both calls were disconnected, and no return calls were made. A chat through the Sonic website again resulted in being told the Anderson location had to process the refund. No other resolution was offered.
To date, no refund has been issued.
Unfortunately, this is not an isolated experience. Within the past week, a co-worker ordered a Reese’s Sonic Blast late at night and discovered the candy was only lightly sprinkled on top instead of mixed throughout. On another late-night visit, the same co-worker entered the drive-through, was told someone would assist her shortly, waited over two minutes without further response, and ultimately drove away.
It is unacceptable that attempting to obtain a simple refund of $9.18 plus tax for incorrectly prepared items has required multiple calls, extensive wasted time, contradictory information, and ultimately no resolution. This is the only Sonic location in our area, and the ongoing service issues make it difficult to justify continued business.
I am requesting a refund for the two incorrect items and a review of customer service and operational standards at the Anderson, CA location. I would appreciate written acknowledgment of this complaint and confirmation of how this matter will be resolved.
Atmosphere: 1
Food: 1
Service: 1
witheredlilac
food was good. they charged 1 doub, TWO triple smash burgers, and 1 of the triple burgers was a double? it onky had two patties
Best milkshake & corndogs. The tastiest ice ❄ to take home
Atmosphere: 5
Food: 5
Service: 5
Debbie Weaver
We ordered from the app which is difficult to navigate. We arrive and they bring us the wrong order. Then 10 minutes they bring new order. Then I place a kids meal order and I had to physically get out if my car 20 minutes later to find out where my order was. He said, Ill look. It had been sitting there. Burger luke warm. Just not a good experience at all.
Atmosphere: 3
Food: 2
Service: 1
Morty vonJoshalot
Stopped in last night a full 36 minutes before closing. Cold tater tots, cold poppers with skins so tough all the guts dragged out, limeades were barely flavored sugar water. Might not stop at Sonic driving cross-country anymore because of it.
Best cherry slushie ive ever had!
Atmosphere: 3
Food: 1
Service: 3
Uber order was not prepared and the manager went above and beyond to make sure it was paired next
Atmosphere: 5
Food: 5
Service: 5
Awesome
Good food and fast service. Best soft pretzels around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese, Fries, Burger
Food is Sonic. Nothing to be excited about. It has tasted the same for yeeeears. I miss the styrofoam cups. It's all over priced. Kids enjoy it and I go just to make them happy. $3 for an over cooked corn dog is just ludicrous.
Atmosphere: 5
Food: 4
Service: 5
Staff is nice enough, but apparently it is possible for them to lose track of who orders at which stall. Some advice: if the payment screen doesn’t show up after you’ve ordered, and someone tells you they’ll take care of it when the food comes out, don’t believe them because it’s more likely than not they’ve lost your order and you’ll have to do it all over again. Ended up wasting half an hour instead of just reordering because I trusted the person who told me they would fix it.
Atmosphere: 3
Food: 3
Service: 1
Very slow service. Food was over salted and not very warm. Previous visit no one took our order at the menue kiosk and so we left without purchasing. This was the last time we visit this Sonic restaurant.
Food: 2
Service: 1
Dear Sonic Customer Relations Team,
I am submitting a formal complaint regarding repeated order errors, poor customer service, and the inability to obtain a refund for items that were not prepared correctly at the Anderson, California location.
Order #10003691576009 was placed through the Sonic app for pickup at the Anderson, CA location. The order was missing a medium cheese tots item totaling $4.09 plus tax.
Order #1000372031168 was also placed through the app at 1:33 p.m. and included a large cheese tots with onion, totaling $5.09 plus tax. This item was incorrectly prepared with chili, which poses a serious concern as my co-worker is allergic. I arrived approximately 10–15 minutes after placing the order, checked in through the app, and selected stall #2. I waited approximately 10 minutes with no response before going to the door for assistance. No one acknowledged me, so I returned to my vehicle. The food was finally brought out about two minutes later. Both orders were taken back to work, where the errors were discovered.
Attempts to contact the Anderson location by phone were unsuccessful, as the phone rang repeatedly without being answered. When I contacted Sonic customer service for app orders, I was advised that the only options available were a food replacement or a $5 Sonic gift card. Due to ongoing issues with this location, we declined both options and requested refunds for the two incorrect items totaling $9.18 plus tax. I was informed that refunds could not be issued and that the complaint would be escalated.
On 12/19/25, I received a call from the manager of the Anderson location in response to the escalation. She stated she could only offer the same options previously presented and was not authorized to issue a refund. She directed me back to customer service, stating they were the only ones who could process refunds. Customer service was contacted twice more. Both calls were disconnected, and no return calls were made. A chat through the Sonic website again resulted in being told the Anderson location had to process the refund. No other resolution was offered.
To date, no refund has been issued.
Unfortunately, this is not an isolated experience. Within the past week, a co-worker ordered a Reese’s Sonic Blast late at night and discovered the candy was only lightly sprinkled on top instead of mixed throughout. On another late-night visit, the same co-worker entered the drive-through, was told someone would assist her shortly, waited over two minutes without further response, and ultimately drove away.
It is unacceptable that attempting to obtain a simple refund of $9.18 plus tax for incorrectly prepared items has required multiple calls, extensive wasted time, contradictory information, and ultimately no resolution. This is the only Sonic location in our area, and the ongoing service issues make it difficult to justify continued business.
I am requesting a refund for the two incorrect items and a review of customer service and operational standards at the Anderson, CA location. I would appreciate written acknowledgment of this complaint and confirmation of how this matter will be resolved.
Atmosphere: 1
Food: 1
Service: 1
food was good. they charged 1 doub, TWO triple smash burgers, and 1 of the triple burgers was a double? it onky had two patties
Atmosphere: 3
Service: 1
Always good food for pretty good prices
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Best milkshake & corndogs. The tastiest ice ❄ to take home
Atmosphere: 5
Food: 5
Service: 5
We ordered from the app which is difficult to navigate. We arrive and they bring us the wrong order. Then 10 minutes they bring new order. Then I place a kids meal order and I had to physically get out if my car 20 minutes later to find out where my order was. He said, Ill look. It had been sitting there. Burger luke warm. Just not a good experience at all.
Atmosphere: 3
Food: 2
Service: 1
Stopped in last night a full 36 minutes before closing. Cold tater tots, cold poppers with skins so tough all the guts dragged out, limeades were barely flavored sugar water. Might not stop at Sonic driving cross-country anymore because of it.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chili Cheese, Tots
A little spendy for the burgers, but very good.
Atmosphere: 4
Food: 4
Service: 4
Great location!
Atmosphere: 5
Food: 5
Service: 4
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