This has to be the worst Jack in the Box location in Sacramento. It used to be decent up until about six months ago, but now it feels like every visit comes with issues. Almost every time, something is missing from my order, it’s usually the egg rolls or curly fries. And it’s not just when I go in person, even when I order through DoorDash, items are still missing, so it’s clearly a problem with how orders are prepared.
Another frustrating practice is that they often ask me to reverse in the drive-thru and pull forward again. I’m not sure if this is to reset a timer or for some other reason, but it seems unnecessary and potentially unsafe. Lately, since I’ve refused to reverse, they just have me park and wait instead.
I don’t think the staff are intentionally forgetting items, but the frequency of mistakes shows a lack of oversight and good management. This is the last Jack in the Box location on this side of Sacramento, and I really hope it gets better leadership because the decline has been noticeable and disappointing.
Atmosphere: 1
Food: 2
Service: 1
Mykola Prokopchuk
Not a very good location
Jenny Nguyen
I don’t normally care to leave a review about any place, especially when it’s factors that may be out of the workers’ control and I understand they’re overworked and under paid. However, when I tried to order & pay for 2 shakes in the drive thru with my EBT (as I have many times before) the cashier told me they “don’t take EBT here.” This location literally has a big sign right near the entrance on the window that says “EBT WELCOME.” As mentioned, I’ve paid with my ebt card plenty of times before with no issues. I communicated all this to the cashier and she still kept saying they “don’t accept it.” I’d understand if they changed a policy and no longer take it or the machine is down, but that’s not what I was told and once again: they have a giant sign that says “EBT WELCOME.” It’s frustrating driving all the way here for them to not accept my card & the cashier acting like I was making it all up. If y’all don’t accept EBT anymore then please take your sign down that says you do. False advertising.
Atmosphere: 2
Food: 2
Service: 2
Andrey Graf
Slowest ever! Went to drive through, They told me to wait on a parking lot and they’ll bring it out, waited for 20 minutes, nothing, went back to drive through and had to wait again. Took them over 30 minutes to prepare the order. I wait less at a fancy restaurant. This supposed to be fast food restaurant not slow food restaurant
Jyzzum
Less than 1 star. I had a sourdough jack and strawberry shake. In less than 20 minutes of eating my stomach was so upset. This is my 3rd trip to restroom in less than 1 hour and 20 minutes. I still have a small portion of burger in the wrapper, it should be tested.
Food: 1
zamaurriia allen
Every single day when I go they are closed from 2am-5am and they say it’s for “maintenance” but I just don’t understand how every single night there is problems getting food from a fast food place that is supposed to be 24 hours. It’s truly false advertisement and they stay closed for hours and don’t allow any one to get food you guys are missing out on so much money because of this and it’s really not fair to the customers because when I say every single night I mean every single night they are closed at the same exact time I can not order anything I’m sick of it.
Atmosphere: 1
Food: 1
Service: 1
Angela Dheer
Why is it so hard to make fresh fries? It's such a simple request and yet everytime they say they will make them fresh it never happens. I should hand them back and hold up the line
Food: 1
David Polovin
Says they’re open 24/7, sometimes they close at 4am to “close for maintenance”. Today it was at 330am.
Monica Conway
Workers are meh. My last tacos came broken and one had no meat. Also, meat in burgers taste like swamp burger.
My fave fastfood. Can't beat 24 hr availability and drive thru.
Danh Huynh
Generally pretty slow drive through. Took 20 minutes waiting in line to order with only 3 cars ahead of me. By the time I finished ordering, the first car that was ordering when I joined the line was still waiting on their food. It's been 30 minutes and the 2nd and 3rd car in front of me are still waiting. This is the same wait time as an In and Out with a full line. Kind of crazy.
Michael Barber
Had a Smashburger. The single cause I had a double Smashburger before and it really filled me up. Didn't want to be too filled up. It was great. Cashier at the window was very professional and a good guy.
Herman Afoa
Went there for lunch at 2am and said they are only taking Uber orders, really!!! There are other times you guys are open!!! Make up your minds on which will it be open or close at that time. No line, come on—-or you have some lazy worker’s😡😡😡
David A
I ordered 2 chicken sandwiches with tomato and ketchup and two tacos no sauce My order was not taking correctly I had to repeat myself twice. I was rushed to pay and I only received 1 chicken sandwich and two tacos so I had to pay twice then asked to park in the front and waited 8 min for my food then as I ate I found hot sauce on my tacos and no ketchup on both my chicken sandwiches. Vary uncomfortable experience.
This has to be the worst Jack in the Box location in Sacramento. It used to be decent up until about six months ago, but now it feels like every visit comes with issues. Almost every time, something is missing from my order, it’s usually the egg rolls or curly fries. And it’s not just when I go in person, even when I order through DoorDash, items are still missing, so it’s clearly a problem with how orders are prepared.
Another frustrating practice is that they often ask me to reverse in the drive-thru and pull forward again. I’m not sure if this is to reset a timer or for some other reason, but it seems unnecessary and potentially unsafe. Lately, since I’ve refused to reverse, they just have me park and wait instead.
I don’t think the staff are intentionally forgetting items, but the frequency of mistakes shows a lack of oversight and good management. This is the last Jack in the Box location on this side of Sacramento, and I really hope it gets better leadership because the decline has been noticeable and disappointing.
Atmosphere: 1
Food: 2
Service: 1
Not a very good location
I don’t normally care to leave a review about any place, especially when it’s factors that may be out of the workers’ control and I understand they’re overworked and under paid. However, when I tried to order & pay for 2 shakes in the drive thru with my EBT (as I have many times before) the cashier told me they “don’t take EBT here.” This location literally has a big sign right near the entrance on the window that says “EBT WELCOME.” As mentioned, I’ve paid with my ebt card plenty of times before with no issues. I communicated all this to the cashier and she still kept saying they “don’t accept it.” I’d understand if they changed a policy and no longer take it or the machine is down, but that’s not what I was told and once again: they have a giant sign that says “EBT WELCOME.” It’s frustrating driving all the way here for them to not accept my card & the cashier acting like I was making it all up. If y’all don’t accept EBT anymore then please take your sign down that says you do. False advertising.
Atmosphere: 2
Food: 2
Service: 2
Slowest ever! Went to drive through, They told me to wait on a parking lot and they’ll bring it out, waited for 20 minutes, nothing, went back to drive through and had to wait again. Took them over 30 minutes to prepare the order. I wait less at a fancy restaurant. This supposed to be fast food restaurant not slow food restaurant
Less than 1 star. I had a sourdough jack and strawberry shake. In less than 20 minutes of eating my stomach was so upset. This is my 3rd trip to restroom in less than 1 hour and 20 minutes. I still have a small portion of burger in the wrapper, it should be tested.
Food: 1
Every single day when I go they are closed from 2am-5am and they say it’s for “maintenance” but I just don’t understand how every single night there is problems getting food from a fast food place that is supposed to be 24 hours. It’s truly false advertisement and they stay closed for hours and don’t allow any one to get food you guys are missing out on so much money because of this and it’s really not fair to the customers because when I say every single night I mean every single night they are closed at the same exact time I can not order anything I’m sick of it.
Atmosphere: 1
Food: 1
Service: 1
Why is it so hard to make fresh fries? It's such a simple request and yet everytime they say they will make them fresh it never happens. I should hand them back and hold up the line
Food: 1
Says they’re open 24/7, sometimes they close at 4am to “close for maintenance”. Today it was at 330am.
Workers are meh.
My last tacos came broken and one had no meat.
Also, meat in burgers taste like swamp burger.
It's Jack in the Box....what do you expect....
Restaurantji Recommends
My fave fastfood. Can't beat 24 hr availability and drive thru.
Generally pretty slow drive through. Took 20 minutes waiting in line to order with only 3 cars ahead of me. By the time I finished ordering, the first car that was ordering when I joined the line was still waiting on their food. It's been 30 minutes and the 2nd and 3rd car in front of me are still waiting. This is the same wait time as an In and Out with a full line. Kind of crazy.
Had a Smashburger. The single cause I had a double Smashburger before and it really filled me up. Didn't want to be too filled up. It was great. Cashier at the window was very professional and a good guy.
Went there for lunch at 2am and said they are only taking Uber orders, really!!! There are other times you guys are open!!! Make up your minds on which will it be open or close at that time. No line, come on—-or you have some lazy worker’s😡😡😡
I ordered 2 chicken sandwiches with tomato and ketchup and two tacos no sauce
My order was not taking correctly I had to repeat myself twice.
I was rushed to pay and I only received 1 chicken sandwich and two tacos so I had to pay twice then asked to park in the front and waited 8 min for my food then as I ate I found hot sauce on my tacos and no ketchup on both my chicken sandwiches. Vary uncomfortable experience.
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