Went today and the lady had me slide my card twice she said it didn’t work the first time and automatically applied a tip of like 4.61. I just think that so unhonest
Lenore Aldridge
Horrible customer service experience. On the early afternoon of 08-04-2025, I went to the Subway in Perris and placed an online order which the employees there helped. I was having trouble with the app and the employees there helped me place my order. After waiting about one minute, the employees let me know that my order ticket did not print up. Together, we checked my app and realized that the order was placed at the Antelope Valley location. The employees at the Perris location instructed me to call the other location, to cancel the order, and they would refund me. This all happened within two minutes. I immediately called the Antelope restaurant while I was standing at the Perris location, explained the mishap, let them know I was canceling the order and requested a refund. The female at the Antelope location said they just started making the order. They would cancel the order but they were not going to refund me since they had already started the order and would lost money on the food items used. Mind you, I just placed the order within TWO MINUTES of canceling it. Unless you are Speedy Gonzales there was no way on God’s green earth that they started my order and were unable to cancel it. The Perris restaurant employees were literally shocked that the Antelope restaurant were unwilling to refund me. So much so that they called the Antelope Subway on my behalf. Antelope Subway said they would not refund my order but invited me to their restaurant to pick up the order. I was unable to drive all the way over there with my time restraints. The Antelope Subway just shrugged their shoulders, charged my credit card, and refused to cancel my order or issue a refund. Why did they think they were going to keep my money with no response?! I am not the one…
I understand and respect that each Subway restaurant is a franchise and is an independent, individually owned small business. However, you are a public establishment that serves the community and loss of a loaf of bread is part of the business. I seriously doubt that my order was started two minutes after it was placed and that the restaurant was unable to cancel my order with this very reasonable timeframe. I cancelled my order within minutes of placing it, but I was still charged and the employee shrugged it off like “Oh well, your loss. No refund.” Horrible way to treat a customer.
My second issue is with the app and not this particular restaurant. When you are literally standing inside a Subway restaurant, placing an order in the app, the app should recognize your location. Instead, my order was sent to a location miles away. Also, the Subway app would not recognize my credit card billing address. I live in the 92548 zip code area, but the app billing address auto populated to German without the ability to change the city/state. As of this morning, I deleted the app and am forgoing all my accumulated points. I will not be patronizing Subway EVER AGAIN.
Atmosphere: 2
Food: 2
Service: 1
mono sobo
Either you get an older lady or a nice lady who clearly puts effort into the sandwiches who makes AMAZING sandwiches with amazing presentation with folded over meat and everything, or you get some angry looking lady who just tosses everything on the sandwich and makes it look like crud.
Atmosphere: 3
Food: 3
Service: 1
LaRhonda Dunkinsell
I wish the app could be changed so that I could order just one sandwich and not the combo.
Atmosphere: 4
Food: 4
Service: 4
Elena Moon
Good food
Atmosphere: 5
Food: 5
Service: 5
Coryina Young
The young lady that took my orders was incredibly disrespectful! Not speaking about the girl with the undercut. The other one. She was very rude, she acted like I was annoying her when I asked her to cut my damn sandwich. Won’t be returning here!
Atmosphere: 3
Food: 5
Service: 1
Don Edwards
We have been going to this location almost every Sunday for six and half years. Jackie is the best! She knows what we want before we order it. We still go to this location because of her. We always leave with a smile.
Atmosphere: 3
Food: 4
Service: 5
Zachary Harkness
The girl making my sandwich needs to practice better hygiene and sanitization standards. In the middle of making my sandwich, the bread finished baking. She proceeded to put her hands into some really old and nasty oven mits with the same gloves on her hands that she was making my sandwich with. After she removed the bread from the oven, I expected her to change her gloves for a new, clean set of gloves, but she did not. She simply took off the oven mits and began making my sandwich with the same gloves on. Pretty nasty considering how old the oven mits looked. I don't think I will be returning to this location.
Ahmad khaleqzada
Worker was really great and nice got out here at 7:50 pm the male worker was a really well behaved and trained worker great place to go at and get food with good service workers.
Subway has changed so much, $16+ for any of their footlong sandwiches now except for bare Bones ones!
Atmosphere: 3
Food: 4
Service: 5
Ben Bailey (Uncle Ben)
They make the best Subway sandwiches here, my Subway of choice!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Veggie Delite, Subway Club
barbara edgman
Great sandwich!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Black Forest Ham Sandwich, Meatball Sub, Meatball Marinara
Andrei Niashin
great subway location??
Atmosphere: 5
Food: 5
Service: 5
Tinisha Derrico
Service is always slow at this location. Seems like they were more focused on the mobile orders while I was there then the customers in front of them. There were 2 people working so I didn't see why 1 wasn't tending to the customers that were inside to speed it up.
good and cheap
Atmosphere: 4
Food: 4
Service: 4
Went today and the lady had me slide my card twice she said it didn’t work the first time and automatically applied a tip of like 4.61. I just think that so unhonest
Horrible customer service experience. On the early afternoon of 08-04-2025, I went to the Subway in Perris and placed an online order which the employees there helped. I was having trouble with the app and the employees there helped me place my order. After waiting about one minute, the employees let me know that my order ticket did not print up. Together, we checked my app and realized that the order was placed at the Antelope Valley location. The employees at the Perris location instructed me to call the other location, to cancel the order, and they would refund me. This all happened within two minutes. I immediately called the Antelope restaurant while I was standing at the Perris location, explained the mishap, let them know I was canceling the order and requested a refund. The female at the Antelope location said they just started making the order. They would cancel the order but they were not going to refund me since they had already started the order and would lost money on the food items used. Mind you, I just placed the order within TWO MINUTES of canceling it. Unless you are Speedy Gonzales there was no way on God’s green earth that they started my order and were unable to cancel it. The Perris restaurant employees were literally shocked that the Antelope restaurant were unwilling to refund me. So much so that they called the Antelope Subway on my behalf. Antelope Subway said they would not refund my order but invited me to their restaurant to pick up the order. I was unable to drive all the way over there with my time restraints. The Antelope Subway just shrugged their shoulders, charged my credit card, and refused to cancel my order or issue a refund. Why did they think they were going to keep my money with no response?! I am not the one…
I understand and respect that each Subway restaurant is a franchise and is an independent, individually owned small business. However, you are a public establishment that serves the community and loss of a loaf of bread is part of the business. I seriously doubt that my order was started two minutes after it was placed and that the restaurant was unable to cancel my order with this very reasonable timeframe. I cancelled my order within minutes of placing it, but I was still charged and the employee shrugged it off like “Oh well, your loss. No refund.” Horrible way to treat a customer.
My second issue is with the app and not this particular restaurant. When you are literally standing inside a Subway restaurant, placing an order in the app, the app should recognize your location. Instead, my order was sent to a location miles away. Also, the Subway app would not recognize my credit card billing address. I live in the 92548 zip code area, but the app billing address auto populated to German without the ability to change the city/state. As of this morning, I deleted the app and am forgoing all my accumulated points. I will not be patronizing Subway EVER AGAIN.
Atmosphere: 2
Food: 2
Service: 1
Either you get an older lady or a nice lady who clearly puts effort into the sandwiches who makes AMAZING sandwiches with amazing presentation with folded over meat and everything, or you get some angry looking lady who just tosses everything on the sandwich and makes it look like crud.
Atmosphere: 3
Food: 3
Service: 1
I wish the app could be changed so that I could order just one sandwich and not the combo.
Atmosphere: 4
Food: 4
Service: 4
Good food
Atmosphere: 5
Food: 5
Service: 5
The young lady that took my orders was incredibly disrespectful! Not speaking about the girl with the undercut. The other one. She was very rude, she acted like I was annoying her when I asked her to cut my damn sandwich. Won’t be returning here!
Atmosphere: 3
Food: 5
Service: 1
We have been going to this location almost every Sunday for six and half years. Jackie is the best! She knows what we want before we order it. We still go to this location because of her. We always leave with a smile.
Atmosphere: 3
Food: 4
Service: 5
The girl making my sandwich needs to practice better hygiene and sanitization standards. In the middle of making my sandwich, the bread finished baking. She proceeded to put her hands into some really old and nasty oven mits with the same gloves on her hands that she was making my sandwich with. After she removed the bread from the oven, I expected her to change her gloves for a new, clean set of gloves, but she did not. She simply took off the oven mits and began making my sandwich with the same gloves on. Pretty nasty considering how old the oven mits looked. I don't think I will be returning to this location.
Worker was really great and nice got out here at 7:50 pm the male worker was a really well behaved and trained worker great place to go at and get food with good service workers.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Subway has changed so much, $16+ for any of their footlong sandwiches now except for bare Bones ones!
Atmosphere: 3
Food: 4
Service: 5
They make the best Subway sandwiches here, my Subway of choice!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Veggie Delite, Subway Club
Great sandwich!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Black Forest Ham Sandwich, Meatball Sub, Meatball Marinara
great subway location??
Atmosphere: 5
Food: 5
Service: 5
Service is always slow at this location. Seems like they were more focused on the mobile orders while I was there then the customers in front of them. There were 2 people working so I didn't see why 1 wasn't tending to the customers that were inside to speed it up.
Atmosphere: 4
Food: 4
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