Cold Stone Creamery
5779 Lone Tree Wy Ste F, Antioch
(925) 776-4440
Recent Reviews
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They skimp out on product when making ice cream cakes, and trash attitudes when called out for it. I'd recommend all to take your money to Dairy Queen for quality ice cream cakes and customer service. This Coldstone creamery in particular is trash.
Customer service was poor.
Great ice cream
Vegetarian options: They have vegetarian options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Apple Pie, Strawberry Mango
Ice cream is 5/5 highly recommended
Atmosphere: 5
Food: 5
Service: 5
UPDATE:
COMPLETE RIP OFF AND TERRIBLE QUALITY!!! I BOUGHT A STANDARD TINY CAKE THERES NO PRICES POSTED ON WALLS OR ON PRODUCTS! I FIGURED A BASIC TINY CAKE CANT BE MORE THAT $15! WRONG!!! $$35!!!!!!!!! FOR A BASIC 4 SLICE ICREAM CAKE AND IT WAS ABSOLUTELY TASTELESS TRASH! Cake was dry as can be NO FLAVOR like eating CARDBOARD! AND ICE CREAM WAS NO DIFFERENT JUST TASTED LIKE A POUND OF SUGAR!! I WAS BEYOND UPSET AFTER BEING ROBBED $35 FOR THIS 4 SLICE CAKE!! STAY AWAY! THIS PLACE IS TERRIBLE QUALITY NO FLAVOR JUST CHEAP OVERLY PRICED GARBAGE NO QUALITY! NEVER AGAIN!!!!!!! SHAME ON YOU
Worst customer service ever!!! We will never come back to this location EVER! My daughter wanted this for her bday dessert but the young guy working the door was rude and wouldn’t help us! He was sitting on his phone and refused to help with orders. Cold Stone ice cream is SOOO overpriced yet we were willing to pay the price until this experience. Never again. Owners really need to school their young staff on customer service!
Always delicious.
Atmosphere: 4
Food: 5
Service: 3
UPDATE:
COMPLETE RIP OFF AND TERRIBLE QUALITY!!! I BOUGHT A STANDARD TINY CAKE THERES NO PRICES POSTED ON WALLS OR ON PRODUCTS! I FIGURED A BASIC TINY CAKE CANT BE MORE THAT $15! WRONG!!! $$35!!!!!!!!! FOR A BASIC 4 SLICE ICREAM CAKE AND IT WAS ABSOLUTELY TASTELESS TRASH! Cake was dry as can be NO FLAVOR like eating CARDBOARD! AND ICE CREAM WAS NO DIFFERENT JUST TASTED LIKE A POUND OF SUGAR!! I WAS BEYOND UPSET AFTER BEING ROBBED $35 FOR THIS 4 SLICE CAKE!! STAY AWAY! THIS PLACE IS TERRIBLE QUALITY NO FLAVOR JUST CHEAP OVERLY PRICED GARBAGE NO QUALITY! NEVER AGAIN!!!!!!! SHAME ON YOU
Worst customer service ever!!! We will never come back to this location EVER! My daughter wanted this for her bday dessert but the young guy working the door was rude and wouldn’t help us! He was sitting on his phone and refused to help with orders. Cold Stone ice cream is SOOO overpriced yet we were willing to pay the price until this experience. Never again. Owners really need to school their young staff on customer service!
The ice cream is of excellent quality. I was fascinated by the flavors: Chocolate and Birthday Cake.
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great place! been there a few times and i think yesterday someone named Josh? helped mejust got the barbie ice cream since i tried it a few days before and it was a good day
great place! been there a few times and i think yesterday someone named Josh? helped me just got the barbie ice cream since i tried it a few days before and it was a good day
Restaurantji Recommends
I think the ice cream and the service here is amazing!
UPDATE:COMPLETE RIP OFF AND TERRIBLE QUALITY!!! I BOUGHT A STANDARD TINY CAKE THERES NO PRICES POSTED ON WALLS OR ON PRODUCTS! I FIGURED A BASIC TINY CAKE CANT BE MORE THAT $15! WRONG!!! $$35!!!!!!!!! FOR A BASIC 4 SLICE ICREAM CAKE AND IT WAS ABSOLUTELY TASTELESS TRASH! Cake was dry as can be NO FLAVOR like eating CARDBOARD! AND ICE CREAM WAS NO DIFFERENT JUST TASTED LIKE A POUND OF SUGAR!! I WAS BEYOND UPSET AFTER BEING ROBBED $35 FOR THIS 4 SLICE CAKE!! STAY AWAY! THIS PLACE IS TERRIBLE QUALITY NO FLAVOR JUST CHEAP OVERLY PRICED GARBAGE NO QUALITY! NEVER AGAIN!!!!!!! SHAME ON YOUWorst customer service ever!!! We will never come back to this location EVER! My daughter wanted this for her bday dessert but the young guy working the door was rude and wouldn’t help us! He was sitting on his phone and refused to help with orders. Cold Stone ice cream is SOOO overpriced yet we were willing to pay the price until this experience. Never again. Owners really need to school their young staff on customer service!
I used to love cold stone, but then one day I was eating my ice cre cake and I cut it and I found a string coming out the side, turns out that string was a hair. Blonde hair and everyone in my family has black hair. So strange. I'm never ordering from cold stone again, a new hair free cake!
Had my wisdom teeth taken out two days ago and was tired of ice packs on the cheeks. Luckily enough I had Cold Stone Creamery down the road. Thanks Cold Stone you came in clutch!!
This is the second time I've taken my family to get coldstone and unfortunately my time was wasted as I was informed by the staff that they aren't accepting card as payment and only cash. You would think they would put up a sign on the door notifying the customers instead of waiting 15mins in line to be disappointed because their card machine is down again. We will not be coming back here and I am now never supporting the franchise.
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