I called ahead of time to inquire about a side dish this place offers. My wife has dietary restrictions, and can only eat a baked potato. Their inventory has been low, which is why I called ahead.
I was assured they had baked potatoes, and it was ONLY because I was told baked potatoes were in stock that I placed my order for pick. The ticket on the bag was correct when I picked up my order and paid their $53 price tag.
It wasn’t until I made it back home that I noticed the entire order was wrong. The order was 2 NY Steaks, one with baked potato and one with fries. What I received was NY steak meals with mashed potatoes for both.
It wasn’t until I called on my way back, which took 5 calls to get anyone on the line. I was told in the phone that they in face had no baked potatoes and refused to refund my money.
They offered to remake the food, unfortunately my wife cannot eat French fries or their powdered mash potatoes, they make her sick for a few days if she has those fake powder mashed potatoes.
I insisted on my money back, because they lied to me and willingly served the wrong order with out telling me they unilaterally changed my order.
The restaurant (rather than most return my money) called security on me instead! Never once did I raise my voice or made rude statements. I only said make the order I placed as it’s supposed to be or return my money.
After last night we will NEVER step foot in this business again. We are locals, this restaurant is the only place to eat within 50 miles. This is why they feel emboldened to treat regular customers like they expendable because they’re the only game in town. No more.
This place lies to customers, and they will gladly take your money and waste your night. They seem to enjoy treating locals like garbage.
You lost customers and I certainly hope others follow. If I could give negative stars I would.
Atmosphere: 1
Food: 1
Service: 1
Jeff Bradley
ALWAYS a great meal here. Steaks, burgers, chicken beast….all cooked on the bbq grill. The little dinner is plenty tasty!
Atmosphere: 5
Food: 5
Service: 4
Bill Heincy
Had a fantastic early dinner. Western burger was cooked exactly as I requested and my wife loved the Shrimp Taco Special! Chelsey, our waitress was attentive and made sure our orders were perfect. Excellent service!!!!. We will definitely be returning. Only negative was construction going on in the hallway but Chelsey moved us to another table. We are fairly local, live in Pinyon, about 30 minutes away, and there are not to many places to dine out. Having the Ribbonwood Grill nearby is a welcome opportunity for us to have a meal out.
Atmosphere: 4
Food: 5
Service: 5
Joseph Stearns
I admit that I didn't have high expectations for this restaurant since it's small and out of the way. Boy was I surprised, the food was amazing, the head chef came out and checked on our tomahawk steak (delicious!) and obviously had a great amount of pride for the food and the staff. The price was about half what I would have expected as well. If you're in the neighborhood, give it a try. Tell them Wesley sent you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits and Gravy
LG Leblanc
The steak was ok....Kinda grissly, but the portions are great.. Coffee is good, i love good coffee
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tater Tots, Biscuits and Gravy
Ericka Ortega
The food deserves a 10/10, very good, very friendly, EXCELLENT presentations ? a family place accessible for wheelchairs, I loved it, they have everything, Mexican food, tacos ? and pozole.I recommend it 100
Atmosphere: 5
Food: 5
Service: 5
Victoria M.
We love getting away from the hot desert , we always come to the ribbonwood because we know the food is always going to be delicious, the drinks are delicious and the waitresses are always so kind to us ! Can't wait for the turkey dinner to come back to the menu hopefully ??? that one was my favorite and the Pozole tastes
Atmosphere: 5
Food: 5
Service: 5
michael soberanes
Passing through we stopped for a quick meal, serviced by Jessica.Greeted quickly by a host, sat right away even though it was half full.Server came quickly to get drinks and order, she offered suggestions.Th steak and eggs were great, and a good value.Grounds of casino were clean, plenty of staff throughout. Parking was easy.
Atmosphere: 4
Food: 5
Service: 5
Jackson Wolf
Closes too early. It’s a casino. Should be open at least until midnight but most casino diners are 24hrs . I would have played in the casino longer but there’s nowhere to eat after 9pm
Virginia Clements
Service was extremely slow. Food was cold. Pancakes tasted like sourdough. FOOD IS NOT GOOD. The glasses are clean because the water tastes like soap. Next time we’ll just drive all the way in to Temecula.
Closes too early. It’s a casino. Should be open at least until midnight but most casino diners are 24hrs . I would have played in the casino longer but there’s nowhere to eat after 9pm
Tom Mennig
Dinner was good for all 3 of us as was the service. We all had carrot cake for dessert and raved about it. it was amazing.
The Review Gauge
I recently dined at The Ribbon Wood Grill and had an outstanding experience. From the moment I walked in, I was impressed with the warm and inviting atmosphere of the restaurant. The decor was tasteful and modern, creating a comfortable and relaxed ambiance.But what really made my experience memorable was the exceptional service provided by Benjamin. He was attentive, friendly, and went above and beyond to ensure that my dining experience was nothing short of perfect. He made excellent recommendations from the menu and was always available to answer any questions I had.The food was also outstanding. Every dish was beautifully presented and bursting with flavor. The quality of the ingredients was evident in every bite, and the attention to detail in the preparation was impressive.Overall, I cannot recommend The Ribbon Wood Grill highly enough. The combination of excellent food and exceptional service makes for a truly unforgettable dining experience. And a special shoutout to Benjamin for his stellar work - he truly made my visit one to remember.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Saut
Craig G
The chicken fried steak and eggs was delicious. Reasonably priced.
Parking: Plenty of parking.
Wheelchair accessibility: Very accessible.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Tater Tots
Hey It's Mei
The special asian cuisine that cook Pachita cooks is to die for, other foods are alright but do love creamy corn soup that cook Ophelia makes is absolutely delicious.
I called ahead of time to inquire about a side dish this place offers. My wife has dietary restrictions, and can only eat a baked potato. Their inventory has been low, which is why I called ahead.
I was assured they had baked potatoes, and it was ONLY because I was told baked potatoes were in stock that I placed my order for pick. The ticket on the bag was correct when I picked up my order and paid their $53 price tag.
It wasn’t until I made it back home that I noticed the entire order was wrong. The order was 2 NY Steaks, one with baked potato and one with fries. What I received was NY steak meals with mashed potatoes for both.
It wasn’t until I called on my way back, which took 5 calls to get anyone on the line. I was told in the phone that they in face had no baked potatoes and refused to refund my money.
They offered to remake the food, unfortunately my wife cannot eat French fries or their powdered mash potatoes, they make her sick for a few days if she has those fake powder mashed potatoes.
I insisted on my money back, because they lied to me and willingly served the wrong order with out telling me they unilaterally changed my order.
The restaurant (rather than most return my money) called security on me instead! Never once did I raise my voice or made rude statements. I only said make the order I placed as it’s supposed to be or return my money.
After last night we will NEVER step foot in this business again. We are locals, this restaurant is the only place to eat within 50 miles. This is why they feel emboldened to treat regular customers like they expendable because they’re the only game in town. No more.
This place lies to customers, and they will gladly take your money and waste your night. They seem to enjoy treating locals like garbage.
You lost customers and I certainly hope others follow. If I could give negative stars I would.
Atmosphere: 1
Food: 1
Service: 1
ALWAYS a great meal here. Steaks, burgers, chicken beast….all cooked on the bbq grill. The little dinner is plenty tasty!
Atmosphere: 5
Food: 5
Service: 4
Had a fantastic early dinner. Western burger was cooked exactly as I requested and my wife loved the Shrimp Taco Special! Chelsey, our waitress was attentive and made sure our orders were perfect. Excellent service!!!!. We will definitely be returning.
Only negative was construction going on in the hallway but Chelsey moved us to another table. We are fairly local, live in Pinyon, about 30 minutes away, and there are not to many places to dine out. Having the Ribbonwood Grill nearby is a welcome opportunity for us to have a meal out.
Atmosphere: 4
Food: 5
Service: 5
I admit that I didn't have high expectations for this restaurant since it's small and out of the way. Boy was I surprised, the food was amazing, the head chef came out and checked on our tomahawk steak (delicious!) and obviously had a great amount of pride for the food and the staff. The price was about half what I would have expected as well. If you're in the neighborhood, give it a try. Tell them Wesley sent you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits and Gravy
The steak was ok....Kinda grissly, but the portions are great..
Coffee is good, i love good coffee
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tater Tots, Biscuits and Gravy
The food deserves a 10/10, very good, very friendly, EXCELLENT presentations ? a family place accessible for wheelchairs, I loved it, they have everything, Mexican food, tacos ? and pozole.I recommend it 100
Atmosphere: 5
Food: 5
Service: 5
We love getting away from the hot desert , we always come to the ribbonwood because we know the food is always going to be delicious, the drinks are delicious and the waitresses are always so kind to us ! Can't wait for the turkey dinner to come back to the menu hopefully ??? that one was my favorite and the Pozole tastes
Atmosphere: 5
Food: 5
Service: 5
Passing through we stopped for a quick meal, serviced by Jessica.Greeted quickly by a host, sat right away even though it was half full.Server came quickly to get drinks and order, she offered suggestions.Th steak and eggs were great, and a good value.Grounds of casino were clean, plenty of staff throughout. Parking was easy.
Atmosphere: 4
Food: 5
Service: 5
Closes too early. It’s a casino. Should be open at least until midnight but most casino diners are 24hrs . I would have played in the casino longer but there’s nowhere to eat after 9pm
Service was extremely slow. Food was cold. Pancakes tasted like sourdough. FOOD IS NOT GOOD. The glasses are clean because the water tastes like soap. Next time we’ll just drive all the way in to Temecula.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Closes too early. It’s a casino. Should be open at least until midnight but most casino diners are 24hrs . I would have played in the casino longer but there’s nowhere to eat after 9pm
Dinner was good for all 3 of us as was the service. We all had carrot cake for dessert and raved about it. it was amazing.
I recently dined at The Ribbon Wood Grill and had an outstanding experience. From the moment I walked in, I was impressed with the warm and inviting atmosphere of the restaurant. The decor was tasteful and modern, creating a comfortable and relaxed ambiance.But what really made my experience memorable was the exceptional service provided by Benjamin. He was attentive, friendly, and went above and beyond to ensure that my dining experience was nothing short of perfect. He made excellent recommendations from the menu and was always available to answer any questions I had.The food was also outstanding. Every dish was beautifully presented and bursting with flavor. The quality of the ingredients was evident in every bite, and the attention to detail in the preparation was impressive.Overall, I cannot recommend The Ribbon Wood Grill highly enough. The combination of excellent food and exceptional service makes for a truly unforgettable dining experience. And a special shoutout to Benjamin for his stellar work - he truly made my visit one to remember.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Saut
The chicken fried steak and eggs was delicious. Reasonably priced.
Parking: Plenty of parking.
Wheelchair accessibility: Very accessible.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Tater Tots
The special asian cuisine that cook Pachita cooks is to die for, other foods are alright but do love creamy corn soup that cook Ophelia makes is absolutely delicious.
Atmosphere: 3
Food: 3
Service: 3
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