I’m 76 years old, I have lived and seen many things but never customer service like the one I received this morning at around 11 am by this bright young lady Victoria, I asked to speak with her manager to tell her about how outstanding Victoria’s customer service was and I was saddened to not see her give Victoria any words of recognition, I’m now here hoping this gets to the right people to ensure this young lady is being recognized and being taken care of. I hope Victoria knows the value she brings to this restaurant and is being paid accordingly. She was so attentive, kind, genuine, and just beyond helpful in any and all aspects. She absolutely made my day and I can only hope I keep encountering her during my visits
Melanie Felix
We should have just eaten in tonight 😭. First they messed up our order and the girl apologized and said she will get us our remaining food and throw in some churros so I was like alright cool. So while I waited for my husband to pick up my tacos I was telling my toddler to eat his tacos but he kept saying it was nasty. I was like nooo eat your food! But he completely refused.
So I was like alright I will eat them then and you can have my fresh tacos when Dad gets home. When I started eating the tacos, he was right, they tasted like cleaner or some kind of nasty old or chemical taste. So I threw those tacos away!
My husband came home. We started eating the new tacos and the same thing. The tacos tasted gross or old even the churros that the lady threw in for us. I think it might be the oil. Anyways, this is my documentation in case we all die from food poisoning
Adam Sosa
Order complete wrong minimal effort to fix
Casey Antoine
Ordered delivery tonight for dinner, when first opening the bag it seemed as though everything was carelessly thrown together ( delivery orders and travel I consider and don't hold it against them as much), however receiving salads that are brown and wilted, burrito with unripe avocado in it, and a chicken bone in my first crunchy taco sum up the reasoning for my 1 star rating, quality has definitely fallen from the last time we got food from this location.
Daniel Bennett
Food was horrible Service was not very good.
Lillian Pederson
The chicken is always good especially the flavor however the sides or a little small
Photos 2122
Been to this location over the past few years, its gotten alot busy. I got to give props to the staff for being efficient and friendly. Brenda specifically, was taking and handing out orders on her own and also jumping to the back to make the food at one point. she was fast and friendly. The manager on duty also had a great attitude! The food was great quality will definitely be back!
Donnita Piggee
I don't know what's happened to EPL! They were the best and our go to place for lunch and dinner when opting to eat out. But maybe the greed and price-gouging finally got to them too!! Their food is horrible and for that you get much smaller portions!! Definitely not going there anymore!! Cannot not recommend at this time!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chips
Noveyadenise Smith
Food is really good depends on the chef. The service is great abnor is the best manager great attitude. Bertha is very sassy I get scared when she takes my order. Summer Christy and this other tall guy forgot his name but they are very polite everyday I go inside to everyone Bertha makes her workers uncomfortable I also feel it when I go. She forgets something Everytime I order.
Atmosphere: 5
Food: 5
Service: 4
Samantha Mckibben
I really only go here for 2 chicken thighs. For my two little old dogs
Service is really bad always mess up the orders ALWAYS and watch for the salsa sometimes they are expired and rotting
Atmosphere: 4
Food: 1
Service: 1
Jorge Zelaya
I tried to get a job here but it's like they don't want to have a bilingual person with a high school diploma to work here.
Johnny McG
This is what's a good choice and can be healthy if you choose the right items. Years back my dad lost 40 pounds walking to his local El Pollo loco and ordering a 2 piece along with riding a stationary bike. Impressive. Good food too.
I’m 76 years old, I have lived and seen many things but never customer service like the one I received this morning at around 11 am by this bright young lady Victoria, I asked to speak with her manager to tell her about how outstanding Victoria’s customer service was and I was saddened to not see her give Victoria any words of recognition, I’m now here hoping this gets to the right people to ensure this young lady is being recognized and being taken care of. I hope Victoria knows the value she brings to this restaurant and is being paid accordingly. She was so attentive, kind, genuine, and just beyond helpful in any and all aspects. She absolutely made my day and I can only hope I keep encountering her during my visits
We should have just eaten in tonight 😭.
First they messed up our order and the girl apologized and said she will get us our remaining food and throw in some churros so I was like alright cool. So while I waited for my husband to pick up my tacos I was telling my toddler to eat his tacos but he kept saying it was nasty. I was like nooo eat your food! But he completely refused.
So I was like alright I will eat them then and you can have my fresh tacos when Dad gets home. When I started eating the tacos, he was right, they tasted like cleaner or some kind of nasty old or chemical taste. So I threw those tacos away!
My husband came home. We started eating the new tacos and the same thing. The tacos tasted gross or old even the churros that the lady threw in for us. I think it might be the oil. Anyways, this is my documentation in case we all die from food poisoning
Order complete wrong minimal effort to fix
Ordered delivery tonight for dinner, when first opening the bag it seemed as though everything was carelessly thrown together ( delivery orders and travel I consider and don't hold it against them as much), however receiving salads that are brown and wilted, burrito with unripe avocado in it, and a chicken bone in my first crunchy taco sum up the reasoning for my 1 star rating, quality has definitely fallen from the last time we got food from this location.
Food was horrible
Service was not very good.
The chicken is always good especially the flavor however the sides or a little small
Been to this location over the past few years, its gotten alot busy. I got to give props to the staff for being efficient and friendly. Brenda specifically, was taking and handing out orders on her own and also jumping to the back to make the food at one point. she was fast and friendly. The manager on duty also had a great attitude! The food was great quality will definitely be back!
I don't know what's happened to EPL! They were the best and our go to place for lunch and dinner when opting to eat out. But maybe the greed and price-gouging finally got to them too!! Their food is horrible and for that you get much smaller portions!! Definitely not going there anymore!! Cannot not recommend at this time!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chips
Food is really good depends on the chef. The service is great abnor is the best manager great attitude. Bertha is very sassy I get scared when she takes my order. Summer Christy and this other tall guy forgot his name but they are very polite everyday I go inside to everyone Bertha makes her workers uncomfortable I also feel it when I go. She forgets something Everytime I order.
Atmosphere: 5
Food: 5
Service: 4
I really only go here for 2 chicken thighs. For my two little old dogs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Restaurantji Recommends
Service is really bad always mess up the orders ALWAYS and watch for the salsa sometimes they are expired and rotting
Atmosphere: 4
Food: 1
Service: 1
I tried to get a job here but it's like they don't want to have a bilingual person with a high school diploma to work here.
This is what's a good choice and can be healthy if you choose the right items. Years back my dad lost 40 pounds walking to his local El Pollo loco and ordering a 2 piece along with riding a stationary bike. Impressive. Good food too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Salsas, Chicken Avocado Burrito, Double Chicken Tostada Salad, Street Tacos, Tostada Salad Bowl
Parking: 20-30 spots available.
Kid-friendliness: With the exception of someone with a loud voice, the boy's were good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Salsas, Double Chicken Bowl, Avocado Salsa Hot, Mini Pollo Bowl
Perfect Food & Service 2024!!
Atmosphere: 5
Food: 5
Service: 5
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