Round Table Pizza

Some of the best pizza I've had in years

Atmosphere: 5

Food: 5

Service: 5

Absolutely the worst experience at this Apple Valley location! Cynthia and Dorothy should not be in customer service!! I felt ignored not once, not twice, but THREE TIMES I tried getting my order screwup resolved! The attitude and tone from Cynthia was completely uncalled for. Dorothy wasn’t much better with her way of handling customers complaint. Cynthia took my original receipt and refused to give me back my original receipt showing my order and instead tried just giving the cooks ticket. Absolutely disgusted with the way I was treated! The food was not even worth the prices either! I will never return to this Round Table and will definitely tell all of my friends about the disgusting dirty atmosphere, the nasty food, but mostly the service received from both Cynthia and Dorothy! DO BETTER WITH WHO YOU HIRE TO REPRESENT YOUR ESTABLISHMENT!! 🤬😡😤

They canceled my order an hour after ordering. Saying they closed an half hour ago. The website said they had another hour to be open. Of course it was on Halloween so maybe they needed to trick or treat? Very poor customer service. Got a response on here asking me to email them. I did, all they asked was what location. Then never responded back.

Atmosphere: 1

Food: 1

Service: 1

Pizza was great! Cinnamon twists terrible. Bring back the original cinnamon twist not carmel frosting!

Atmosphere: 3

Food: 3

Service: 5

Your servers are rude , took over 55 minutes to get most of our food. Forget about them giving you your bread sticks , that’s just asking too much from this place. They give you your order in bits and pieces. And they serve the newer people who need to place orders as priority , smh since they already have your money. And again your servers are rude, give dirty looks and act unbothered.Maybe try a better trained staff who actually care about customer service and maybe their job? …. This place is trash. I will not be back.

I ordered a pizza for pick up on Tuesday 11-5-24. I picked it up at 4:27 pm for $33.93 . After I arrived home and my guests tried the bad pizza , I tasted and inspected the pizza as well. I then called Apple Valley Round Table Pizza immediately at 5:05 pm to report an issue with bad crust.

The crust was cracker thin and tough with a bad taste. Something went wrong in the dough rising process or very old product from what I could guess. I know the Round Table crust is not large in size which has always been great, but this time something was wrong! I have videos and pictures of a recent visit ordering 2 pizzas. I posted them on Facebook and the pizzas were wonderful. ( I will mention this again later in my conversations with Dorothy the manager) As mentioned, something went wrong that night with my order!

During my call I was told that I could bring back the pizza for remaking or 15% off of a future purchase. Since I was hosting a event at my home I told them I was unable to resolve the issue at that time. I was then told by the women cashier that she would call her manager Dorothy for guidance and she would call me back. Four hours later at 9:08 pm I received a call back from the cashier "after the store closed" and I was told that Dorothy her manager had asked for me to contact her on Thursday 11-7-24 as Dorothy was off work until then.

On the way back to round table to meet with Dorothy I grabbed one piece of the bad pizza from the refrigerator and put it into a zip lock bag to show Dorothy the issue. It seemed senseless to bring all of the expiring pizza back. After I showed Dorothy the bad dough / crust she told me the pizza I returned looked as it always does with no crust. (picture attached) I reminder Dorothy that I had pictures and videos of what their pizza always looks like and she got an angry look. I told her I have pictures that Round Table Corp uses for advertisement that tell a whole different story! (picture attached) Then Dorothy said that if I had bought back the pizza on Tuesday 11-5-24 they would have remade it! I tried to explain to Dorothy (all that you just read in this review) and that I was following HER directions of resolving the issue on Thursday and Dorothy refused to acknowledge my concerns.

Dorothy even "suggested" that I ate the pizza and no refund! I told Dorothy I still had half of the pizza still on my counter at home and I would go home to get it and even then Dorothy said no remake, no refund! Dorothy never expected that I had the bad pizza at home but I did have it and was willing to go get it! (picture attached) I never thought Dorothy would be so petty as to even suggest that I ate the pizza and say no remake , no refund just because I bought back one piece for her inspection! However as you can see it wasn't about her getting the pizza back now was it! I still have all of the bad pizza in my freezer as I waited to see if the owner would call me back to resolve and he never did. As I walked out Dorothy and I looked at many of the pizzas that were at customers tables and all looked great but Dorothy still refused to help me.

Atmosphere: 4

Food: 2

Service: 1

This is a place that should be at an ocen it's perfect the food is good no the food isn't good it's amazing service is great if your out and want some good pizza this is the place to go

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Supreme Pizza, Lunch Special w Garlic Cheese Twist, Cheese Pizza

Pizza was great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Supreme Pizza

Great little place in Apple Valley for pizza!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Supreme Pizza

The absolute best pizza I’ve ever had. Nothing compares to the cheese pizza it’s heavenly.

Atmosphere: 5

Food: 5

Service: 4

Good pizza. Pricey though. I miss the lunch time pizza/salad buffet .

Kid-friendliness: They have a few arcade games and toy vending machines. Bring your quarters.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Outstanding Pizza

Best pizza in the high desert!

Atmosphere: 3

Food: 5

Service: 4

Good service great food ok will try again

Atmosphere: 5

Food: 4

Service: 5

Our grandson plays soccer, and this is the place they go after the game is over. They serve delicious food plus many games for the kids. Check it out even if you don't play soccer ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad Bar

Best Pizza hands down in the HD matter fact anywhere! It’s the sauce for me!

Atmosphere: 5

Food: 5

Service: 5