TOM's Famous Family Restaurant 19

Love the burgers, highly recommend.

I placed an online order on the google maps app. It said online order thru restaurant/doordash but underneather it also said only doordash but I chose the top restaurant/doordash, for some odd reason it placed the order without me knowing at a the Toms 19 instead of 20. When my lunchtime came around from work. I drove over got in line at the Toms 20 and after 15 mins they told me that my order was not there and that maybe it was at the other Toms. So while I drove over I called to ask if my order was there and the lady said yes after I explain what had happened. She said no problem come its here. So when i got there i went inside to explain and to try and show her what happened on the website. But the line was long. I saw a waitress asked her if I could please pick up my already paid order. She went and spoke to the cashier and came back and told me i had to wait. I told her I cant wait its been already 35 mins. That my food was ready earlier and that i spoke to someone who said my salad was ready. So then I said forget it and left. I called and spoke to some lady who told me that i should come back because my salad was ready. Why did i leave. I told her my salad was ready more than 30 mins ago must be gross and that I called and when i came in i was told to stay in this long line. I had to get back to work without eating lunch. After a few days i called to ask for a manager to get a refund and i was told manager was off. Then i called again i was told to call a district manager and i left 3 voicemail and he never called me back. I have been told that i have to contact door dash for refund. But in all honesty, i think Toms should make things right and make sure the customer is happy. Lousy $13.69 for headache! I work near by and have alway gone to Toms for lunch. But after this experience I am really disappointed.

Excellent 👍👍👍

Tom's is always consistently good. A very diverse menu. Something for everyone. The restaurant is always clean, the employees are always friendly, organized, and hard-working. Great burgers and breakfast specials.

The lines were a little long but worth the wait. Good service and friendly staff.

On a Friday night 7ish. Ordered quickly, food took a while to get to us. All food was good.

Atmosphere: 4

Food: 4

Service: 4

Rude staff, 3 visits got order wrong don't waist your time.....3 thumbs down

Atmosphere: 1

Food: 1

Service: 1

Absolute worst customer service ever change thrown in my hand at the drive-thru and fell outside my door not a thank you not a sorry nothing not a word from her at the window but my total and a nasty look ordered extra crispy fries they were soggy and ice cold I will never return to this Tom's again

Atmosphere: 1

Food: 2

Great value and good people working there ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Burger, Sandwich, Onion Rings

Good prices and staff is friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Burrito

Tom's is always good. Good food, good staff.

Atmosphere: 4

Food: 4

Service: 4

Everything Excellent Highly Refer them to All!! 2024

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastrami Sandwich

Omelets always burnt.

Atmosphere: 3

Food: 3

Service: 3

Drive thru 30 minutes wait. Ridiculous!!!!

Fries and onion rings were really undercooked and the fries left a weird after-taste and the burgers lacked seasoning

Atmosphere: 5

Food: 2

Service: 5