Lucques Catering Inc

I'm writing as a caterer who has worked with this company for years.PROS- Get to work cool events- Some managers are friendly, communicative, and supportiveCONS- Little respect for serving staff during events - often yelled at, physically moved, forced to carry heavy trays of 6 or more drinks for hours on end without rotation. Military-style treatment.- Poor and mixed communication between managers at events, which often leads to conflicting information being passed to servers. Yet, we get blamed.- Head honcho, Jessica Goin, has a temper, and despite trying to inspire servers with her "how you do one thing, is how you do everything" speeches, is often the first to lose her cool and show disrespect. She is often openly insulting to managers in addition to the servers.- Lucques recently did away with the 8 hour minimum pay guarantee. However, they tell us to block out 8 hours of work even if an event is estimated to be 4-5 hours. What this means is servers are technically "on hold," and therefore unable to secure other paid work. It's actually a significant loss for us, despite the small hourly pay bump.- Lucques used to feed servers decent meals from Trader Joe's. Now it's Subway or cold spaghetti. They also used to let us eat the left over food from events, but now they throw it in the trash - environmentally wasteful.- The company is very much a white boys club. Some institutions hire Lucques for exactly that - good looking white men. The white guys also seem to be the most tight-knit, and the ones moving up the ranks.- The company does not respect the servers time outside of events, and expects us to go through never-ending paperwork additions, self-paid courses, and requirements. A manager wasted 2 hours of my time when he forgot our meeting. I was forced to sign things that I wasn't provided copies of. He couldn't even explain what I was signing. We had to do this again digitally. Our time is valuable, and much of it is utilized without pay or basic gratitude. We should have been reimbursed for the Food Health / Safety course, in my opinion.- Finally, and least surprisingly, Lucques has never done anything nice for its servers to thank them for years of back-breaking work - no community bonding, no holiday bonuses, no parties, meals, gifts. Nothing. We're not even allowed to collect tips. While it's certainly not mandatory, if they want us to care about the quality of work we do, they could start by showing they even care a morsel about us.

Great value and great quality. Bringing a little festivity to these “glum” times!!

Always liked this place. Been coming back on-and-off for more than 10 years