The greater is friendly and cared enough to recommend an outdoor table because it was my first time. Great choice. The fish and chips were done to near perfect. My server Andy made the dining experience even better. He above and beyond and threw in a little soup for my wife. 5 star service from this gentleman. I highly recommend this as a lunch/dinner spot. Cheers!
Atmosphere: 5
Food: 5
Service: 5
Jo Van
I really did not want to write a negative review about one of my favorite iconic LA things to do; however, my last few visits have been so lackluster. We had international guests in town who wanted to experience Christmas lunch at the Polo Lounge at The Beverly Hills Hotel. Being from another country, once currency conversion is factored in, the lunch amounted to approximately $700 per person, including one moderate priced bottle of wine and 3 out of our party of 5 had one cocktail. This is not about the money. It is about the standard of food being served and the general experience. On special event days, I keep my expectations quite low, but I would still hope that what is served is at least properly prepared and genuinely edible. I have never, in my life, seen oysters with so much shell in them, and of a size that made it appear as though the oyster itself had already been removed. If the intention was to serve Kumamoto oysters, it was sadly missed.
Additionally, it felt that almost anything beyond basic buffet-style food was treated as an add-on $$$.
I understand that crêpes and cookies for dessert may be aimed at children, but there was nothing delicious, elegant, or sophisticated about them — qualities one would expect from this setting and this occasion. Items such as the soufflé which we ordered were charged separately, which I don’t inherently mind — but guests do need to be clearly informed in advance when additional charges apply. In years past, the Polo Lounge was where I came when I wanted to feel really special and impress my guests with what I considered the highest standard of lunch in Los Angeles. Unfortunately, over the last several years, when I have brought guests, the experience has been consistently disappointing — and frankly, at times embarrassing and simply not worth it.
Atmosphere: 2
Food: 3
Service: 4
Christian
Came for Christmas dinner and, despite staying in a very expensive suite, we were initially denied a table. The hosts were rude, inexperienced, and unnecessarily obstructive. Ironically, we secured a table immediately through the hotel concierge which says it all. Once seated, however, the experience completely turned around. The food was genuinely excellent. Starters were fresh and tasteful, followed by a beautifully executed English-style roast dinner with superbly cooked meat. Dessert was a real highlight: a generous buffet of baked treats alongside freshly made crêpes, all beautifully presented. Warm cider rounded it off perfectly. Cocktails were expertly made, the atmosphere was festive and lively, and there was even a visit from Santa, which added to the charm. While the price was steep, it felt acceptable given it was Christmas. Overall, a fantastic meal and genuinely delightful service, especially impressive given how busy the day was. A shame the experience was soured at the start by hosts who seemed to think they owned the place and failed to realise who they were dealing with but them aside, it is a place to experience whilst in town.
Atmosphere: 5
Food: 4
Service: 4
ABDALLAH AL DBEIS
Amazing
Atmosphere: 5
Food: 5
Service: 5
David McClintock
Incredible ambience.
Atmosphere: 5
Food: 5
Service: 5
fernando sanchez
Customer service and ambience was impeccable. Our waiter was kind and sincere. Pasta was amazing and desert soufflés were delicious.
Atmosphere: 5
Food: 5
Service: 5
AD
Very Bad service and rude staff
Atmosphere: 1
Food: 1
Service: 1
Marck Delta B787
We had an exceptional experience from start to finish.
The food is outstanding — each dish is perfectly balanced, made with fresh, high-quality ingredients, and prepared with meticulous attention to detail. The consistency and care in the kitchen truly elevate the dining experience.
The service is what really stands out. The team is attentive, efficient, and always ready to guide or answer any questions about the menu. Alex deserves special recognition: his combination of professionalism, friendliness, and deep knowledge of the dishes ensured our experience was personalized and flawless. It’s rare to find someone who delivers both skill and genuine warmth so effortlessly.
The atmosphere also enhances the experience: clean, well-organized, and welcoming, creating comfort and an inviting environment for both casual meals and special occasions.
What makes this service exceptional is the attention to every detail, from reception to plate presentation to proactive guest care. This transforms a simple meal into a truly memorable experience.
Highly recommended — we will definitely return.
Atmosphere: 5
Food: 5
Service: 5
robert kent
Magical experience. We found a picture of my great uncle, Charlie Morrison, on the wall and eagerly took selfies Lol
Atmosphere: 5
Food: 5
Service: 5
Angry Jam
I love this place! 💜 The best place for lunches in BH!
Relaxing and joyful atmosphere. Perfect serving and comfortable tables. Kinda European vibe, like you are dining not in BH, but in Cyprus or in Rome.
Hosts, waiters, even the cook are 20 out of 10! So much attention to every detail! Allergies, preferences, good recommendations, and they are really caring about your experience! 🥹 Such a rare thing in Los Angeles!
Food is delicious! Every time they are offering me something new and tasty, according to my gluten allergy. I even do not check a menu. I know that their employees are always able to provide me with the BEST recommendations, and they’ll double-check ingredients with the kitchen. 🥹
Thanks to Liz for checking all the guests during lunch. It’s sooooooooo sweet! She is another reason why I love to come into Polo Lounge. This hospitality level is out of this world! 🫶🥹💜
Also, you will be comfortable at Polo Lounge even solo. Probably will be able to get a new experience, where only you are the amazingly treated person, who is able to enjoy a taste of every bite of food or sip of wine. No competitors or speakers on the table 🥹💜🍸
I was invited to a fabulous Birthday celebration a few weeks ago, for a very good friend. We sat outdoors on the beautiful patio . Our server Michelle welcomed us with such warmth and guided us through the menu from start to finish . Her attention to detail was on point and she went above and beyond for our party in so many ways. It could not have gone more perfectly. The food was excellent, the soufflé was perfection , but it was Michelle who really made the day special. Thank you Polo Lounge and thank you Michelle for an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
mariastefana
I recently visited the Polo Lounge for breakfast and, unfortunately, the experience did not live up to the reputation or the price. The food was quite basic — I ordered the Eggs Florentine with a hash brown, which turned out to be very bland. For a place of this caliber, I expected at least a more thoughtful presentation, but the plating looked no different than what you would get at a regular restaurant.
The customer service was also lacking. We felt rushed, especially when the check was brought to our table without us even asking for it. Overall, both the service and the food need significant improvement for the experience to justify the cost.
Atmosphere: 2
Food: 2
Service: 2
Saud
“I had a wonderful experience at the Polo Lounge. The food was delicious and the atmosphere was beautiful. The staff were friendly, attentive, and made me feel truly welcomed.”
Atmosphere: 5
Food: 4
Service: 5
User R
I was denied entry because I was wearing “ripped jeans” on a rainy day. Here are the “ripped” jeans
The greater is friendly and cared enough to recommend an outdoor table because it was my first time. Great choice. The fish and chips were done to near perfect. My server Andy made the dining experience even better. He above and beyond and threw in a little soup for my wife. 5 star service from this gentleman. I highly recommend this as a lunch/dinner spot. Cheers!
Atmosphere: 5
Food: 5
Service: 5
I really did not want to write a negative review about one of my favorite iconic LA things to do; however, my last few visits have been so lackluster.
We had international guests in town who wanted to experience Christmas lunch at the Polo Lounge at The Beverly Hills Hotel.
Being from another country, once currency conversion is factored in, the lunch amounted to approximately $700 per person, including one moderate priced bottle of wine and 3 out of our party of 5 had one cocktail.
This is not about the money.
It is about the standard of food being served and the general experience.
On special event days, I keep my expectations quite low, but I would still hope that what is served is at least properly prepared and genuinely edible. I have never, in my life, seen oysters with so much shell in them, and of a size that made it appear as though the oyster itself had already been removed. If the intention was to serve Kumamoto oysters, it was sadly missed.
Additionally, it felt that almost anything beyond basic buffet-style food was treated as an add-on $$$.
I understand that crêpes and cookies for dessert may be aimed at children, but there was nothing delicious, elegant, or sophisticated about them — qualities one would expect from this setting and this occasion.
Items such as the soufflé which we ordered were charged separately, which I don’t inherently mind — but guests do need to be clearly informed in advance when additional charges apply.
In years past, the Polo Lounge was where I came when I wanted to feel really special and impress my guests with what I considered the highest standard of lunch in Los Angeles. Unfortunately, over the last several years, when I have brought guests, the experience has been consistently disappointing — and frankly, at times embarrassing and simply not worth it.
Atmosphere: 2
Food: 3
Service: 4
Came for Christmas dinner and, despite staying in a very expensive suite, we were initially denied a table. The hosts were rude, inexperienced, and unnecessarily obstructive. Ironically, we secured a table immediately through the hotel concierge which says it all.
Once seated, however, the experience completely turned around. The food was genuinely excellent. Starters were fresh and tasteful, followed by a beautifully executed English-style roast dinner with superbly cooked meat. Dessert was a real highlight: a generous buffet of baked treats alongside freshly made crêpes, all beautifully presented. Warm cider rounded it off perfectly.
Cocktails were expertly made, the atmosphere was festive and lively, and there was even a visit from Santa, which added to the charm. While the price was steep, it felt acceptable given it was Christmas.
Overall, a fantastic meal and genuinely delightful service, especially impressive given how busy the day was. A shame the experience was soured at the start by hosts who seemed to think they owned the place and failed to realise who they were dealing with but them aside, it is a place to experience whilst in town.
Atmosphere: 5
Food: 4
Service: 4
Amazing
Atmosphere: 5
Food: 5
Service: 5
Incredible ambience.
Atmosphere: 5
Food: 5
Service: 5
Customer service and ambience was impeccable. Our waiter was kind and sincere. Pasta was amazing and desert soufflés were delicious.
Atmosphere: 5
Food: 5
Service: 5
Very Bad service and rude staff
Atmosphere: 1
Food: 1
Service: 1
We had an exceptional experience from start to finish.
The food is outstanding — each dish is perfectly balanced, made with fresh, high-quality ingredients, and prepared with meticulous attention to detail. The consistency and care in the kitchen truly elevate the dining experience.
The service is what really stands out. The team is attentive, efficient, and always ready to guide or answer any questions about the menu. Alex deserves special recognition: his combination of professionalism, friendliness, and deep knowledge of the dishes ensured our experience was personalized and flawless. It’s rare to find someone who delivers both skill and genuine warmth so effortlessly.
The atmosphere also enhances the experience: clean, well-organized, and welcoming, creating comfort and an inviting environment for both casual meals and special occasions.
What makes this service exceptional is the attention to every detail, from reception to plate presentation to proactive guest care. This transforms a simple meal into a truly memorable experience.
Highly recommended — we will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Magical experience. We found a picture of my great uncle, Charlie Morrison, on the wall and eagerly took selfies Lol
Atmosphere: 5
Food: 5
Service: 5
I love this place! 💜
The best place for lunches in BH!
Relaxing and joyful atmosphere. Perfect serving and comfortable tables. Kinda European vibe, like you are dining not in BH, but in Cyprus or in Rome.
Hosts, waiters, even the cook are 20 out of 10! So much attention to every detail! Allergies, preferences, good recommendations, and they are really caring about your experience! 🥹 Such a rare thing in Los Angeles!
Food is delicious! Every time they are offering me something new and tasty, according to my gluten allergy. I even do not check a menu. I know that their employees are always able to provide me with the BEST recommendations, and they’ll double-check ingredients with the kitchen. 🥹
Thanks to Liz for checking all the guests during lunch. It’s sooooooooo sweet! She is another reason why I love to come into Polo Lounge. This hospitality level is out of this world! 🫶🥹💜
Also, you will be comfortable at Polo Lounge even solo. Probably will be able to get a new experience, where only you are the amazingly treated person, who is able to enjoy a taste of every bite of food or sip of wine. No competitors or speakers on the table 🥹💜🍸
Food: 5
Restaurantji Recommends
Iconic
Atmosphere: 5
Food: 4
Service: 5
I was invited to a fabulous Birthday celebration a few weeks ago, for a very good friend. We sat outdoors on the beautiful patio . Our server Michelle welcomed us with such warmth and guided us through the menu from start to finish . Her attention to detail was on point and she went above and beyond for our party in so many ways. It could not have gone more perfectly. The food was excellent, the soufflé was perfection , but it was Michelle who really made the day special. Thank you Polo Lounge and thank you Michelle for an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
I recently visited the Polo Lounge for breakfast and, unfortunately, the experience did not live up to the reputation or the price. The food was quite basic — I ordered the Eggs Florentine with a hash brown, which turned out to be very bland. For a place of this caliber, I expected at least a more thoughtful presentation, but the plating looked no different than what you would get at a regular restaurant.
The customer service was also lacking. We felt rushed, especially when the check was brought to our table without us even asking for it. Overall, both the service and the food need significant improvement for the experience to justify the cost.
Atmosphere: 2
Food: 2
Service: 2
“I had a wonderful experience at the Polo Lounge. The food was delicious and the atmosphere was beautiful. The staff were friendly, attentive, and made me feel truly welcomed.”
Atmosphere: 5
Food: 4
Service: 5
I was denied entry because I was wearing “ripped jeans” on a rainy day. Here are the “ripped” jeans
Atmosphere: 1
Service: 1
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