Asked for light foam on a basic vanilla latte. There ended up being a ton of foam still and the cup wasn’t all the way full. Disappointed. Plus they were out of sleeves and didn’t double cup it, I had to ask for an extra cup.
Dr. Jonathan Kramer
A very nice and comfortable Starbucks in Beverly Hills
Atmosphere: 5
Food: 5
Service: 5
Shaya Benjy
This Starbucks has always been convenient, and I’ve been coming here for years. Unfortunately, I’m honestly disappointed in how rude and dismissive the staff can be. Over the years, I’ve witnessed multiple arguments and even fights break out between random strangers, and the way the staff handles these situations is concerning. Most recently, a conflict broke out between a grown adult and a minor. The teenager was simply minding her business, wearing a tank top and jeans, when an adult started harassing her and trying to pick a fight, cursing her out. Instead of stepping in or at least ensuring the teenager’s safety, the staff chose to serve the adult while refusing to take the teenager’s order. I understand employees can’t always “take sides,” but when it’s a child being cussed at and threatened by an adult, basic decency and responsibility should come into play. The manager handled the situation terribly, no support, no apology, no refund. Just rude, immature behavior. Sadly, this isn’t an isolated incident, I’ve seen similar things happen here before, even including stuff like people nearly getting into fist fights, AND STILL all the staff stood there as if it was nothing. Im not sure if this is some sort of policy but simply just trying to protect someone really isnt taking sides nor is it that hard to do. The teenager resulted in TEARS on the phone with her mother, as expected. Honestly disgusting. After years of giving this location chances, and giving them my money, I’m done. It’s unacceptable to stand by while a teenager is put at risk. SHAME on the manager for treating this as if it was okay.
Atmosphere: 4
Food: 4
Service: 1
Walter Huezo
OUTRAGE , Humiliating, Racist Treatment at Starbucks Beverly Hills (Store #671-312) Date: September 18, 2025 To: Starbucks Corporate I am writing with absolute outrage and disgust over the humiliating and racist treatment I suffered this morning at your store located at 9049 Olympic Blvd., Beverly Hills, CA 90211 (Store #671-312).
I have been a loyal Starbucks customer for years, but what happened today was beyond unacceptable , it was degrading, racist, and unforgivable.
I entered with my 2-year-old granddaughter, ordered a Venti Cappuccino and a Sausage, Cheddar & Egg Sandwich and a Apple Juice . My granddaughter began crying , as toddlers do. While I was on the phone with her mother to help calm her, one of your employees (the person working at the mobile orders counter, wearing thick black glasses) made rude, demeaning hand gestures, signaling me to silence my granddaughter. When I confronted him, he arrogantly claimed he was “just asking me to calm her down.” His excuse does not erase the public shaming, humiliation, and discriminatory intent of his behavior. I was singled out in front of a room of mostly white customers.
I have personally witnessed countless white children crying and screaming inside Starbucks stores, and NEVER have I seen a manager or employee confront those families. The only difference here? I am Latino. What happened to me was racism , blatant and ugly. This was not a misunderstanding. This was a deliberate act of humiliation and bigotry from a Starbucks employee abusing his position.
Starbucks claims to represent inclusion and respect. What I experienced was the exact opposite: hostility, bias, and open discrimination. I DEMAND: * A full and immediate investigation. * Disciplinary action against this employee (up to and including termination).
A formal written apology from Starbucks Corporate addressed to me and my granddaughter. Mandatory anti-bias and cultural sensitivity training for the entire staff at this store. If Starbucks thinks I will accept a generic response or empty corporate statement, think again. What happened was traumatizing, humiliating, and discriminatory, and I will escalate this complaint to civil rights organizations, the media, and community leaders if necessary. I expect a serious, written response from Starbucks Corporate without delay. Do not minimize this,your employee’s conduct was racist, offensive, and absolutely unforgivable.
Atmosphere: 1
Food: 1
Service: 1
Michelle R. (Michi)
This is the best starbucks I've been to. Especially nice & chill during the weekend. The employees there are always awesome. Added a pic from today ;)
Atmosphere: 5
Food: 4
Service: 5
ranmao
The workers are great and fast.
Atmosphere: 5
Food: 5
Service: 5
Parths J
Very good service
Atmosphere: 5
Food: 5
Service: 5
Robert Hinton
If your ever in the area stop in. Wonderful place, clean environment and very nice workers. Professional and kind. I came through with my coworker. Nice place
Atmosphere: 5
Food: 5
Service: 5
Dylan Lange
Thanks for making my bday drink special
HH Phil
We had drinks not made to order. The baristas Yaqueen and Issac were quite rude, and were even intentionally not willing to make the drinks right, and spoked in a tough tone.
The barista in general are friendly, but the supervisor Yaqueen is on the contrast, cold rude and biased. Why downgrade Starbucks?
Atmosphere: 1
Food: 1
Service: 1
Dr E.M. Rodriguez
This place is run by a hypocrite. It’s ok to let employees use the restroom but customers have to wait because “it’s being cleaned.” The stench of hypocrisy
Atmosphere: 2
Food: 2
Service: 1
Steve Granzyk
Honestly, one of the better Starbucks I've been to in terms of making a great iced coffee.
Atmosphere: 5
Food: 5
Service: 5
Amy Yuvianka Diaz Davila
I really like the iced matcha latte, but Ultimate is putting too much ice and not enough liquid in this location. In two or three gulps the drink is gone
Food: 1
Roya Lavian
The overpriced coffee was very lukewarm and the servers were kind of on the unfriendly, rude side. Did not appreciate that at all. They need to work on their customer service skills because this particular branch always seems to be lacking in that department. Was not impressed and if wanting to return to Starbucks, will probably try not to go to the one on Doheny/Olympic as much as possible. Disappointing.
Dietary restrictions: Different kinds of milk can be requested or selected.
Wheelchair accessibility: Accessible by wheelchair pretty easily.
Asked for light foam on a basic vanilla latte. There ended up being a ton of foam still and the cup wasn’t all the way full. Disappointed. Plus they were out of sleeves and didn’t double cup it, I had to ask for an extra cup.
A very nice and comfortable Starbucks in Beverly Hills
Atmosphere: 5
Food: 5
Service: 5
This Starbucks has always been convenient, and I’ve been coming here for years. Unfortunately, I’m honestly disappointed in how rude and dismissive the staff can be. Over the years, I’ve witnessed multiple arguments and even fights break out between random strangers, and the way the staff handles these situations is concerning. Most recently, a conflict broke out between a grown adult and a minor. The teenager was simply minding her business, wearing a tank top and jeans, when an adult started harassing her and trying to pick a fight, cursing her out. Instead of stepping in or at least ensuring the teenager’s safety, the staff chose to serve the adult while refusing to take the teenager’s order. I understand employees can’t always “take sides,” but when it’s a child being cussed at and threatened by an adult, basic decency and responsibility should come into play. The manager handled the situation terribly, no support, no apology, no refund. Just rude, immature behavior. Sadly, this isn’t an isolated incident, I’ve seen similar things happen here before, even including stuff like people nearly getting into fist fights, AND STILL all the staff stood there as if it was nothing. Im not sure if this is some sort of policy but simply just trying to protect someone really isnt taking sides nor is it that hard to do. The teenager resulted in TEARS on the phone with her mother, as expected. Honestly disgusting. After years of giving this location chances, and giving them my money, I’m done. It’s unacceptable to stand by while a teenager is put at risk. SHAME on the manager for treating this as if it was okay.
Atmosphere: 4
Food: 4
Service: 1
OUTRAGE , Humiliating, Racist Treatment at Starbucks Beverly Hills (Store #671-312) Date: September 18, 2025 To: Starbucks Corporate
I am writing with absolute outrage and disgust over the humiliating and racist treatment I suffered this morning at your store located at 9049 Olympic Blvd., Beverly Hills, CA 90211 (Store #671-312).
I have been a loyal Starbucks customer for years, but what happened today was beyond unacceptable , it was degrading, racist, and unforgivable.
I entered with my 2-year-old granddaughter, ordered a Venti Cappuccino and a Sausage, Cheddar & Egg Sandwich and a Apple Juice . My granddaughter began crying , as toddlers do. While I was on the phone with her mother to help calm her, one of your employees (the person working at the mobile orders counter, wearing thick black glasses) made rude, demeaning hand gestures, signaling me to silence my granddaughter. When I confronted him, he arrogantly claimed he was “just asking me to calm her down.” His excuse does not erase the public shaming, humiliation, and discriminatory intent of his behavior.
I was singled out in front of a room of mostly white customers.
I have personally witnessed countless white children crying and screaming inside Starbucks stores, and NEVER have I seen a manager or employee confront those families. The only difference here? I am Latino. What happened to me was racism , blatant and ugly.
This was not a misunderstanding. This was a deliberate act of humiliation and bigotry from a Starbucks employee abusing his position.
Starbucks claims to represent inclusion and respect. What I experienced was the exact opposite: hostility, bias, and open discrimination.
I DEMAND:
* A full and immediate investigation.
* Disciplinary action against this employee (up to and including termination).
A formal written apology from Starbucks Corporate addressed to me and my granddaughter. Mandatory anti-bias and cultural sensitivity training for the entire staff at this store.
If Starbucks thinks I will accept a generic response or empty corporate statement, think again. What happened was traumatizing, humiliating, and discriminatory, and I will escalate this complaint to civil rights organizations, the media, and community leaders if necessary.
I expect a serious, written response from Starbucks Corporate without delay. Do not minimize this,your employee’s conduct was racist, offensive, and absolutely unforgivable.
Atmosphere: 1
Food: 1
Service: 1
This is the best starbucks I've been to. Especially nice & chill during the weekend. The employees there are always awesome. Added a pic from today ;)
Atmosphere: 5
Food: 4
Service: 5
The workers are great and fast.
Atmosphere: 5
Food: 5
Service: 5
Very good service
Atmosphere: 5
Food: 5
Service: 5
If your ever in the area stop in. Wonderful place, clean environment and very nice workers. Professional and kind. I came through with my coworker. Nice place
Atmosphere: 5
Food: 5
Service: 5
Thanks for making my bday drink special
We had drinks not made to order. The baristas Yaqueen and Issac were quite rude, and were even intentionally not willing to make the drinks right, and spoked in a tough tone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The barista in general are friendly, but the supervisor Yaqueen is on the contrast, cold rude and biased. Why downgrade Starbucks?
Atmosphere: 1
Food: 1
Service: 1
This place is run by a hypocrite. It’s ok to let employees use the restroom but customers have to wait because “it’s being cleaned.” The stench of hypocrisy
Atmosphere: 2
Food: 2
Service: 1
Honestly, one of the better Starbucks I've been to in terms of making a great iced coffee.
Atmosphere: 5
Food: 5
Service: 5
I really like the iced matcha latte, but Ultimate is putting too much ice and not enough liquid in this location. In two or three gulps the drink is gone
Food: 1
The overpriced coffee was very lukewarm and the servers were kind of on the unfriendly, rude side. Did not appreciate that at all. They need to work on their customer service skills because this particular branch always seems to be lacking in that department. Was not impressed and if wanting to return to Starbucks, will probably try not to go to the one on Doheny/Olympic as much as possible. Disappointing.
Dietary restrictions: Different kinds of milk can be requested or selected.
Wheelchair accessibility: Accessible by wheelchair pretty easily.
Atmosphere: 3
Food: 3
Service: 3
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